Terrible experience from start to finish. BEWARE: Kova partitions will outsource all aspects of the job without warning. They claim on the website "their" team of professionals. Well, I can say from experience that there's nothing professional about their team, and the companies they outsource to are even worse. They do not care.
We were quoted a 10-day lead time from start to finish, after months the job had still not been actioned.
We used another company that completed the job from start to finish in 6 days, including weekends!
After complaining to Kova it took over a month with many, many emails to get a refund. They then had the cheek to ask if they could remove £400 for site surveys which THEY outsourced. We denied and said we did not consent to this deduction. After a few more weeks they FINALLY processed a refund, after lots of chasing, only to deduct the £400 regardless.
To this date we are still chasing this £400, however, we are done with Kova. We have passed this over to our legal team who will proceed to claim this via legal routes.
We have given this company ample opportunity to put right the mess they created, with little success. The excuses keep on coming. read more