Even after "freezing" my wife's account two days before the end of the month, they debited my bank account for another $90 (+) on the first day of the next month. Funny how that when you open an account with them, that the charge is immediate, but when it comes to "freezing" the account, it takes another "billing cycle" for the account change to take place? Unfair business practices like this should be considered as THEFT! I guess that just "one" customer's bad experience isn't going to hurt huh?‍ read more

Unfroze my account today. Normally don't come to this location but Allie helped me get my account unfroze and back rolling. Great customer service! Will be back. read more

They continued charging my credit card every month after I canceled my membership. My husband pays the monthly bills so this went unnoticed for a long time. They refused to give me a refund! read more

I was shown the full price rate sheet & CLEARLY asked 3x before paying for 2.5 months if there were any specials or offers, was told 3x there's none avail. Later I discovered they lied & I could have gotten 3.5 months for $142 less than I paid for 2.5 months. Sleazy way of making sales, desk staff! read more

I don't have an issue with this location, so much as it's with the corporate office. DON'T buy a membership! At all! If you freeze your membership for medical reasons, lets say CANCER, they WILL NOT GIVE YOU YOUR MONEY BACK! I had my account on hold while going through treatments, they changed rules (without notification) and ripped me off for almost $200.00! They would only reimburse me $60 for the last year. The "Home Office" doesn't care about medical issues, doctor letters or people. They just want your money! This company is less than honest and just wants to make a buck at your expense. STAY AWAY!!!! read more

This place is fantastico. The girls are all super nice and are there just to help you get your best color!!!

Always get a great spray tan, but I get so tired of the workers trying to sell me product. If I wanted to buy it I would. I feel like they would get a lot more sales if they would be genuine about you needing a product instead of just trying to sell you anything to get a commission. This company really needs to rethink how they approach selling, paying, something. I don't know. It is just annoying read more

The ladies there are fantastic and always ready to help you with any needs. I honestly wouldn't think of going anywhere else, and they always have such awesome deal! read more

I thought it was important to let everyone know that Sun Tan City in Oak Ridge has fantastic customer service and the staff keeps everything clean and dust free. I have tanned at other Sun Tan City locations and I personally felt that those locations needed a good deep professional cleaning to remove all the dust that has collected on the ceilings and some of the bed air vents. I know Oak Ridge is not convenient for everyone but they deserved a compliment and hopefully the other locations will clean it up. read more

I gave 3 stars because of the way you are greeted.It is annoying. Instead of saying something like "thank you for coming in" or "welcome, nice to see you" I am asked a series of personal questions like "what have you done today" then they go on to ask "what are you going to do when you leave here and who are you going with and what are you doing later?" That makes me want to respond by saying "none of your business. I hope this is not the way the girls have been trained and if it is, please change it. read more

I just wanted to spray tan a couple of times a week for the next couple of months and these are the options the two 18 year old children behind the counter offered me.... Pay hundreds of dollars to tan for the rest of the year, (this is July and I just want to spray tan for a couple of months....) or pay $38 for 2 spray tans per month, not as many tans as I wanted but I was willing to consider this. Then she says, "with tax, your total will be $48," to which I replied "our tax rate isn't that high." Then she says "oh, that includes the sign up fee, and with tax your total is $54. But if you buy a bottle of lotion we can deduct the $10 sign up fee." I was a member last summer and she had all my info in the computer... Why did I need to pay a fee?! I asked how much the lotion was as it wasn't marked, she had to scan it to see and the lotion was FIFTY DOLLARS!!! For one bottle of lotion?!! Sun Tan City you should be ashamed! I walked out and sat in my car in their parking lot and searched locally owned tanning salons. I found a great, locally owned, reasonably priced place and got a better tan than I have had in the past from sun tan city. When I got home I told my husband that I would never go to sun tan city again. To which he replied, you said that last year when they charged you for two more months after you canceled..... Yea, never going back. Shop local folks! There are plenty of locally owned places where you will be treated better and they will be much more reasonably priced!l read more

Seriously? I have been standing here for 15 minutes while the sales girl try's to sell a tanning package to a couple. I could of tanned and been on my way home!! No one else in here this morning! Ridiculous lack of customer service!! read more

All locations need to get a few more sunless and regular tanning beds to decrease on wait times people can't spend 2 hours at a time waiting it's crazy read more

New facility, clean, very friend and seemingly knowledgeable staff. What's the problem? I purchased a $55/month spray tan membership. Oops, they only have one spray tan machine so there is often a wait. Finally, after 6-8 months, they received a second machine and I started to be able to walk in and spray tan without a wait the majority of the time. This weekend, I went in on Saturday (03/17/12) to find there was a LONG wait (45 min plus). Went in on Sunday, same thing. Apparently they are running big specials this weekend and their 2nd spray tanning machine was taken out to the local Women's Expo running this weekend in nearby Knoxville. Very frustrating. They should stop selling spray tan memberships if they don't have the equipment to support those memberships without people waiting 30 minutes or more. read more

New, clean facility and great staff. However, way too much time waiting for bed. Be careful of signing up for packages - only long term given to me and after I signed up for 6 months, found out there were other options. Need more than one person at front assigning beds and need a dedicated person to sign up "newbies". One thing I really do not like, they have specials running while I am there but they are never mentioned unless you receive timely emails. If you do not have a smart phone or access to email at all times on the weekend, you don't know about them - very frustrating. read more