Initially it was great until you need a refund. I cancelled personal training sessions in January…read more They are not trying to charge me again for that now in September. I went in said couldn't do anything had to call 800 number. Called number they stated it's handled loca. Went back was told it's not them it's the bank trying to recharge it. Seriously I'm supposed to believe my credit card is trying to charge me for something that ended 7 months ago just out of the blue. Really disappointed and frustrated. They're eager to take your money but quick to pass the buck when there is an issue. I guess that's a good way to try and get you to give up. Not professional at all.

With many gym options in the Lynchburg limits, this gym seems to be the top pick, which is great…read morefor the compan. But for the people that are working out not so much! The building is way to small for the amount of people, some days it's just to much and I walk out. Of here recent I've been going to the gym in the morning I don't know if it's just my luck but it's a very inconvenient time to spend an hour cleaning the women's locker room. Therefore, I cannot put my bag down and I cannot change before I go to work. It has hindered my workout routine and there's no way I will go after five because as I mentioned the amount of people that is in there. But on a positive note, all staff members are super pleasant!

The staff on duty during my visits have been so friendly and helpful. The hours are exceptionally…read moreaccommodating for my irregular schedule. It's consistently up-to-date in the services offered, and it's always clean.

Highly recommend tanning here! Very clean. Very friendly. Pricing is GREAT! I would tan here every…read moresingle day if I was able. Their pricing is not outrageous like every single tanning salon is anymore. Loved their stand up bed. Made me instantly dark as soon as I come out. Customer service is great too. She was very informative about the different beds.

Just wasted. 2nd prepaid session on a tanning bed with worn out bulbs when I arrived I asked the…read moreattendant to give me a bed with working bulbs, as my last session 2 WEEKS AGO sucked as the bulbs were obviously worn out. She pointed to a stack of bulbs - in boxes - and said they hadn't been changed! Guess everyone has been coming in JUST TO SWEAT FOR THE PAST 2 WEEKS! Never again!

Very clean & friendly. Beds are great & they have a wide variety of beds to choose from. Highly…read morerecommend.

I had the best experience with Clare at Sun Tan City! It was my first time getting a spray tan,…read moreand she was so sweet, helpful, and made me feel completely comfortable throughout the whole process. She explained everything so well and made sure I knew exactly what to do. She made my first experience so easy and enjoyable! Definitely recommend asking for Clare!

Super nice ladies work here. I use the red light therapy, tan and hydro massage. It's great to have…read moredifferent things to do.

My wife has been tanning here since last summer and the staff is always nice and friendly with her…read moreand me as well as I sit in waiting area on her she tans almost daily and because of sun ran city's birthday bash deal we can afford it plus the beds are always clean

I always feel welcomed coming in the door, i am thankful for the deals they have in the facility,…read moremembers get discounts as well as new clientele! Seems like a great place to me!

Most of the employees are very friendly and helpful here. With that being said, there is one that I…read moretypically go out of my way to interact with because I swear she makes up different rules every time I visit and makes me feel anxious every time I have an interaction with her. Today, she asked to see my eyewear. I showed her the eyewear and she then informed me that I could not tan due to my eyewear. (I have the higher dose brand "red light" goggles, that are completely black out). I have also been using these same exact goggles the past SEVERAL times I have been at THIS location without anyone saying anything. I requested to cancel my membership and asked for her name. She then said she "wasn't allowed" to give out her name. I was at this location 4/7/26 at 5:46pm. This isn't the first issue I've had with this specific employee. I'm not sure if this will get to the appropriate people but you are most likely losing out on business because of this individual.

I enjoy every visit and the staff is always helpful if I have questions regarding my tan as in…read morepicking a spay tan color or just anything.

I like the staff, very efficient and friendly. beds are nice and clean!read more

This was one of the most frustrating customer service experiences I've ever had…read more Before going, I called the Pantops location directly to ask if I could bring my baby in a stroller for a spray tan. The employee I spoke with was kind and clearly told me it would not be a problem. Based on that, I drove over 30 minutes to the salon with my son. When I arrived, I set up my account, paid, and was ready to go back when the assistant manager, Sarah, came up and said my baby was not allowed in the back and I would have to leave and come back another time. When I explained that I had specifically called ahead to confirm this, she tried to tell me I must have called the corporate office--which was completely untrue. I repeated the exact number I called (the Pantops location), and instead of taking responsibility, she doubled down and refused to acknowledge the mistake. There was no apology, no attempt to fix the situation, and no effort to make it right--despite the fact that I had just driven over 30 minutes each way with a baby based on incorrect information from their staff. I also had to specifically ask for a refund; it was not offered upfront. Yes, I ultimately received my money back--but that does not excuse the wasted time, unnecessary trip, and dismissive attitude. The issue wasn't just the policy, it was the complete lack of accountability and basic customer service. If this is how new customers are treated, I would not recommend this location.

My airbrush spray tan by Erica at Hollywood Glow was amazing!…read more It gave me the confidence I needed to pull off this sundress for my special day! The employees are always a pleasure to work with. They take the time to explain the process. And they give you the products you need to properly prepare your skin the night before your actual appointment ensuring you the absolute perfect tan! I truly can not say enough about the confidence my tan from Erica gave me on my special day and honeymoon. Thank you!

This is the absolute best place to get your tan. Whether you like sprays or beds they have you…read morecovered. Rae is absolutely phenomenal when it comes to customer service. She always makes you feel beautiful and leaves your skin glowing with her spray tans. The red light therapy bed in the back is also amazing. My skin always feels so much better when I lay in it. She has great deals and prices and it's always a great time coming here.