I booked a full-color service. I asked the stylist to pay special attention to the top, since…read morethat's where all my white hair was. She did that and then left, and I later realized she hadn't colored my whole head. I told her I had bought my own color kit but would still pay the full price. She even double-checked whether I would pay $65. Then she left me to wait while the color processed. I noticed color on my face and had to wipe it off myself. When she washed my hair, she rushed through it, and water ran into my ear. The most ridiculous part was that she asked if I needed my hair dried. Isn't washing and blow-drying standard? I said yes, and she quickly dried half of it and said she was done. When I asked whether other people who color their hair just walk away with wet hair, she said yes. Meanwhile, a girl who had also had her hair dyed by another hairdresser was getting a blow-dry and walked right past me. At checkout, she still charged me $75 for a full color. She acted friendly and started conversations, but I could tell she didn't want to serve me, a minority. This was a terrible experience. The place has gone downhill in the last two years. The last time I was there, an older hairdresser gave me excellent service. I will never return.

Arrived in town today from Florida for a sorority reunion and before everyone else arrives I fit in…read morea facial at innovations. Online registration and follow up was very easy and I must say I thoroughly enjoy the experience with Cindy. She created a wonderfully comfortable environment - shared with me what she was doing the entire time and I do feel revived and bright. I certainly recommend Cindy at Innovations for the premium facial services!

Went in for someone else getting a tattoo and ended up getting a piercing and scheduling so much…read moremore!! They have amazing personalities with a family friendly shop!! Much different from other places we have been! And will be back again and again!!

Great place, they know their stuff! Very knowledgeable and friendly. They actually want to help you…read moreand don't overcharge

I have had a difficult time finding a hair salon that is nearby, but clean and does a great job…read more The previous place I went, is now closed and they were always up to date on trends and super friendly. Headquarters Salon is closer to me, has friendly people, does a great job with trends, and has virtual sign up for appointments. They offer a lot more services, but I haven't tried them yet.

I went in to have my roots done ( gray) and told Alyssa I wanted it all blond, not gray. I picked…read moreup a chunck of the hair that was blond and said this is the color I want it. Simple right? She did not say anything. So she put a color on and left the room for an hour. The color was getting darker so I was worried. She finally came back and checked it in the back. She said she would be back in 5 minutes. 15 minutes later she came back and it was much darker. it was literally brown. I told her it was not what I wanted. She charges me 100.00 for the cut and color. My hair looks awful. She told me she put 9 B on it and it was the lightest color they had. She said to have it lighter she would have had to bleach it. I'm OK with bleach. When I pointed out the color my hair was and what I wanted she kept blaming me. I asked for the owner. She told me the owner can't fix it. I have to fix it as we are all independent. She said she would be in later, then changed it to tomorrow. This was all preventable. She did not pay attention to what I said I wanted. Everyone makes mistakes, but she kept blaming me. This is not the way to run a business. I have an event at my house on Sunday. I do not like the way I look at all. It's pretty upsetting.

I called this morning as the website said no availability. They had a slot open. I got a 90 minute…read moremassage from Callie. She did an amazing job. I have bad knotted muscles in my shoulders and hips. She worked them really well and made a huge improvement. I wish I lived closer so I could come back. Environment was great, relaxing, and comfortable. Very professional and knowledgeable. I highly recommend going here for therapeutic massages.

I just started working a desk job and three months of sitting at a desk has left me waking up kind…read moreof sore in the morning. I booked a deep tissue with Robbie and it was absolutely amazing. You fill out a client form ahead of time so they know where you would like to focus and some background on you. For me, it's always my neck and between my shoulders, I've carried that stress there my whole life. Robbie spoke with me before hand to discuss problem spots and also asked there was any places not okay to touch (I didn't have any but I thought it was very polite to ask). It was truly a wonderful massage and I actually zoned out a few times, which if you know me is rare because I am always talking a mile a minute. I woke up the next day not sore and actually feeling limber. I will be going back there again.

Loretta is the best!! I've been to tons of therapists and she is beyond amazing! I highly recommend…read morethe therapeutic massage!! I'm so excited I found her! What a blessing!! I love her technique!! She melts your stress and pain away! She has helped heal me tremendously !!A++++++++++

Loretta did a fantastic job working out my sore/achy back muscles. She could pinpoint areas that…read moreneeded extra attention and gave the right amount of pressure to do the job. I highly recommend her

Service was amazing! Staff were knowledgable, friendly, and made me feel comfortable. Room was…read moreclean and inviting and the music was great! Overall very pleased with my expedience! 2nd treatment and I can already tell almost half the hair is gone! Woo Hoo! If you're on the fence, take the plunge! It's worth every penny. :-)

Great place in new location. Sheila rocks! Cuts a mean head of hair and does fabulous nails. Busy…read moreso make an appointment.

I went to this business when it was in Fairlawn and then attempted to go to their establishment…read morewhen they relocated to Radford city. The staff are generally curt and very rude. If this business wants to thrive, it's going to have to learn some basic customer service skills. Yet again, maybe they just have a problem with the male gender. Not really sure what their problem is, but they should fix it ASAP.