Moving here only a year ago and had been with the same hair dresser since I was 16, caused for a…read morelittle nervous to even try and look for someone to trust. I asked a few girls from work if they recommend anyone and no one highly recommend anyone which made me even more nervous.... thinking 'am I gonna have to drive 4hrs back home just to get my hair done' Nope! Yelped hair stylist in the area and Lauren-Ashley's came up, with 5stars. Was able to talk and schedule an appt quick and easy right there through Yelp and was corresponding directly with Lauren-Ashley her self If there could be a review for 10s - I would. Not only did she do exactly what I asked for (which I have to say NOT a lot of stylists know what they're doing unless they've been doing it a long time), but she was GREAT!!! Wonderful, clean atmosphere. She was professional, friendly, kind and KNOWS what she's doing!! THANK YOU!! Can't wait to go back!

Lauren is an excellent hair stylist. She's friendly, courteous and professional. My daughter and I…read moreboth had cuts and color and Lauren did a fantastic job. We're thrilled to have found her salon. We will definitely be back.

I went to Higher Ground for the first time last week for a haircut. It was an excellent experience…read morestart to finish! The salon is well decorated and has a very nice waiting room. Wendy, my stylist, was completely delightful! She asked clear questions before starting and was both skilled and careful. Best haircut I've had in years! I made my next appointment before leaving. Highly recommended!

So happy to have found Wendy! She has a warm and welcoming personality, and my pedicure was…read moreoutstanding!

I've been coming to CharMarie since the salon first opened and have always had an amazing…read moreexperience. The staff are always friendly, kind, and professional and the salon itself is beautiful and comfortable. That being said, I had the absolute best experience ever at my last appointment with Becca. I came in for a color touch-up and left with beautiful, almost magical hair. It's like she could see the color that was in my mind that I've never been able to vocalize and made it reality. Thank you, Becca!!!!

Amy is a great stylist. Customer service oriented knew exactly how to style my hair going by for a…read morecolor. Thank so much.

This salon has been a pleasant surprise! The staff is…read morefriendly, the prices are reasonable, and my stylist, Ashley, is AWESOME! I've been wanting to experiment with highlights, and color...Ashley is a good listener, and a talented stylist. I have been very pleased with each visit and love my hair!

I have been a customer for several years now and I'm very happy to know them. Sara Bayle is a…read morewonderful nail artist, and a lovely person to boot! I have referred friends to her. For my haircut I see Staci Viers. I love the way she does hair!!! She also does my Aunt's hair. Staci is a true pro.

I recently moved to Radford after living in Charlotte for 12 years. A new town and time to move on…read moreto a new salon - which I was anxious about. The Hair Loft met and exceeded my expectations! The atmosphere was upscale and professional - the vibe I was used to in Charlotte. And Alysha brought my blonde back to life! Honestly, she did the best color I've ever had. Plus the pricing for a cut and color was very affordable. The entire experience was AMAZING! The Hair Loft is now my new "home" salon!

I have never been to a salon where the stylist wouldn't even TOUCH my hair. Alysha (the owner)…read morerefused to color my hair because I was new. I understand that there is some breakage when bleaching hair. I also understand that the process I wanted done would have been multiple steps and multiple appointments. She wouldn't even consider it. After she was too scared to lighten my hair ,I suggested she go darker and she refused that as well. I simply needed a change. I waited SIX months to sit in her chair. It sounds to me like she could use some more training. I waited to post a review to make sure that it was warranted. The fact that I'm still upset about it tells me it needed to be written. People look forward to their hair appointments. We pay A LOT of money for the time in the chair and the end result. Had she taken the time to listen to me, she would have realized I wasn't looking for perfection. Honestly its more about the "me" time and the experience of having my hair done than what the specific color(s) turn out to be. It's just hair to me. I even told her that. I'm constantly doing something new to mine. Point to this review: If you're looking for a new stylist, she's not your girl. I cannot speak to what the other two stylists do there. Being overly worried about your reputation can backfire. Give the customer what they ask for. *The photo is my hair in it's current condition. Still haven't had it done.

One of the ladies here cut my hair once the way she wanted to instead of the way I asked her to cut…read moreit. All the others who have cut my hair have done a great job. I've even gone over to the part where they do spa work. Great employees and a great deal on haircuts.

I paid to get my girlfriends hair done and instead of Scarlett Johansson she looked like carrot…read moretop. Completely messed up dye job by Keelynn. The service was horrible and she didn't even offer a discount after my girlfriend said she hated it.

I love this salon! The staff is wonderful; I have seen some great looking hair being done when I…read morehave been there. But I have to say that Travis is fabulous! He is a master with color and I have never had a bad cut from him. I highly recommend Travis and anyone at this salon.

I called 1 week prior to my appointment to confirm that 1.5 hours would be enough time to have the…read moretrim and color completed to get to my next appointment for the day. I specifically said that my next appointment was at 4 pm. I was assured that it was not a problem and that my hair would be done easily in that amount of time When I arrived for my appointment I was informed by a student stylist that my appointment would not be with the person I had scheduled to have my appointment with, but would be with a different student stylist. First of all, the "instructor"/"owner" was nowhere to be found. She arrived after the students had independently began the process of dying my hair. When she did arrive she had two clients of her own who had been waiting for quite some time for her arrival as well. She began to announce to everyone in the room that she was late because she was at the "DMV and was the next number to be called". I was quite surprised by the nonchalant attitude considering people had been left waiting. As the minutes ticked by I had let the student working on my hair know that I had an appointment and that it was at 4 pm. I could tell by her reaction that she had in no way been told/notified of this even though I called a week ahead and spoke to her instructor. When time became a real issue, I am sitting there with my hair drenched in dye and the students doing their best to remedy the situation. The owner/"instructor" is working on her own client and begins to try and blame the entire situation on the students performance. It was one of THE MOST rude, unprofessional, and tactless things I have ever witnessed from a "professional", "instructor", or in a salon, period. When I began to explain that I spoke with her on the phone a week earlier, she decided to turn the blame on me as well stating "Well, we spoke on the phone and you have really long hair so it's hard to tell when someone is on the phone". At no point in our telephone conversation was I asked how long my hair was, I was simply told 1.5 hours was not a problem. The story ends like this, there was no time left to cut my hair nor was there time to completely dry or style it. I left the salon with uncut and more than half wet hair. The "instructor" did not offer to fix/remedy the situation in any way. I paid for the color and tipped the student (because she did a good job on the color and in NO way was this situation her fault). As I am about to walk out and leave with my hair an absolute hot mess, the owner says "I hope we didn't make you late" with a smile on her face. I have had my hair done many places at many different price points and have even went to cosmetology schools for hair and other services in the past. I have never encountered such unprofessional and poor service anywhere. It is certainly the first time in my life that I have left a salon without the services I booked being completed or with WET HAIR. The complete lack of professionalism on the part of the "instructor" was truly unbelievable. Once again, I would like to reiterate that the student did a great job and I am happy with my color. They should have never been put in that position.

I had an appointment this morning with Haley at 9:00. She texted me asking if I could come in at…read more9:30, which I agreed to, but did notify her I would have to run to work right after (since this appointment now set me 30 minutes behind). I didn't receive a reply, so at 9:20, I followed up to confirm that she was still coming in at 9:30. It was then that she notified me that she would actually not be there at 9:30. I felt that my time was disrespected, and that this situation was not handled professionally, especially considering I could have gone into work earlier and I had to follow up for her to tell me she would not make my appointment.