Tanning beds were very clean and well kept. Staff were professional, pleasant and helpful. Would…read moredefinitely go back.

The main reason I'm writing this is because of one employee. She has dark hair, younger, I'd guess…read more26, but I don't know. Anyway, she's polite, helpful, knowledgeable and conscientious. She's always on time (and there's been three time in 2 weeks other employees were a little late opening) which is a big deal for me because I have a lot to get done before noon every day. I assumed she was the manager, but asked today and she is not. The owner should be grooming her for that job right now. She's pretty and obviously uses the tanning beds herself so she's a walking, talking advertisement and saleswoman for the store.

they sold me the perfecting primer and then did not give it to me. I got it after my spray…read moretan but that of course was too late. Very disappointed for the money I spent.

I absolutely adore this locations staff! They're always so welcoming, educated on the newest…read morelotions and best ones to recommend for your preferences (tingle, no tingle, best for tattoos etc) This location is always clean and tidy, as well!

I will never return here. I purchased a package and the following week the had a sale and would not…read moregive me a credit. They should let a person know if there will be an upcoming sale. This place is annoying every time I have gone. They are always trying to push products on you and one of the girls is seriously rude and acts like she has no time for you.

I want to start by saying that the tanning beds themselves have always been clean, and work very…read morewell. The girls upfront have always been kind and welcoming.. BUT very pushy with lotion sales. To the point it just about ruins my experience when I walk in. I understand there is a quota to meet. I myself have worked at a tanning salon for a few years. But when someone says "no thanks" once, that should be it. I think I have to say no 3-4 times before getting somewhat of an eye roll, and then being told that I shouldn't be tanning without one. I will most likely be going someplace else for now

As I stood in line for more than ten minutes today while the employee signed someone up for a…read moretanning membership and talked them into lotion I realized how it makes no sense to have fast beds but to make customers wait in line for so long and take our time talking us into purchasing products even when ours are new and full. They don't do anything fast they don't accept cash and it's pretty ghetto

I have yet to have a bad experience since returning - I originally went to the Ankeny location &…read moremoving had resulted in being able to go to Des Moines. It is SO incredible, the beds lights are actually bright & your time is genuinely well spent there - meaning, there's no need to overcompensate by adding minutes to attempt to get your actually glow. I got to unfreeze my account & start up at my incredibly low price from 3 years ago with no hiccups. Everyone was incredibly kind & the girls were super knowledgable. I truly look forward to coming in.

It's ok. Only came here because the tanning place by me closed. Where are the garbage cans? If…read moreyou see me leaving trash in the room, don't get mad since you don't have trash bins. Very weird.

City tour if you've not been there in 3+ years…read more I'm not big on vanity, but I am big on self-care and the red light is amazing. The vibration plate is awesome. The Hydro massage is great, love it. If you do do a clear 2 spray tan just know that it will puddle around the inside of your wrist, and you will have to exfoliate

So for Christmas I got a 100$ giftcard here. It didn't spend very well. It's a new location. It…read moreafforded me 1 month of the instant/red light beds. And 1 packet of tanning lotion. So great. I live nearby. However I didn't stop every day that's too much tanning. I ended up going maybe a total of 12 times. So that's a pretty steep rate at 90$ for 12 tans. At first they wouldn't even let me tan much which I understand I'm pale & blonde & burning (I don't burn even in Florida). So at first the gals were over the top nice & helpful. Except excessively trying to sell me their lotions. No. They are crazy marked up. I got one on Amazon from the actual lotion manufacturer at 30$ and they STILL tried to get me to trade it in for one of theirs. Not an even trade mind you. They'd take my 30$ lotion then sell me one of theirs at 30$ uh no thanks mine is new. And then I made sure my plan didn't auto renew (we'll find out tomorrow) and afyer that the friendliness went out the door mostly. Which is irritating. I'd see a new person they are swooning over then me. Name. Birth date. Finger print. Bed 3. Okay great. Now that you got my money you don't care? I don't know. Also the blue tooth is a pain. I said sonething once & she was great. After that it still kept happening so I just got over it. Also I don't even know how many H.S. students were randonly popping in there to tan but they definitely weren't all 18 & a few parents tgat shuttled them in should be ashamed. But whatever. I recommend Solei over by Price Chopper. You get sessions for your money not just a months worth. But it is close. New beds. Very clean. Lots of product & etc. I just want to be treated like I'm appreciated. And I felt that way about 4x then never again.

So disappointed in the way these girls treated me when I came in trying to cancel my membership…read more When I joined, I specifically asked if I could cancel at any time. She assured me I could, no strings attached. I later learned that's wrong. You have to wait until the first AUTOMATIC billing cycle (aka you must pay for 2 months before being able to cancel). I asked the right questions when joining, the employee steered me wrong, as a customer I did my diligence. So when I came in at the end of April to cancel, the employees told me I was wrong and there was nothing they could do. They didn't offer the customer service number, they gave no solution except suck it up and pay. They just sat there acting like I was a fool infront of multiple other customers, speaking to me like I was below them, and just giving off the worst attitude. It's so frustrating to walk in with respect and understanding just to be treated so poorly by employees like that! Beware when purchasing a membership- there is a condition before you're able to cancel, that I wish was properly explained to me when I asked.

While I still love this tanning salon, I feel customer service is deeply lacking when they fail to…read morestand behind the products they sell. The contract requires that I use their overpriced lotion. I paid approx $70 for the one pictured and about half way through the can the entire assembly fell apart while I was using it. I left it at the front desk for the manager since she was not in. The next day I asked about it and was told the employee only put my name on it without an explanation. They then wrote a note. When I went back again a few days later, they texted the manager and she said they would not replace it. I have also had two incidents where machines didn't start. I had to get dressed again because no one answered the phone when I tried to call.

I have visited the Urbandale location for a few years now and have loved it - that's why I continue…read moreto return. I recently purchased a 30 day tan package and after 2 weeks I will NOT be returning to this location. The lady forgot to turn on my bed twice - within a 2 week time frame. On one occasion I had to redress and walk back to the counter to request my bed be turned on. I sent an email through their 'Contact Us' on the website and NEVER received a response. Very poor customer service in my opinion.

Super clean place and very affordable tanning beds always get me looking right I deff would…read morerecommend vs other places that demand ur bank info and overcharge you with gold glow tanning you never have to worry about that

I just wanted to say how very impressed i am with this place ! The staff is very welcoming and…read morefriendly, the new owner has made some great changes and is trying new and exciting spa features. I went in the other day and tried their new Body Fit Wrap - all i can say is WOW ! It was the most relaxed I've been in years! My best description for this session is like having a heating pad for your entire body - my legs were like jello after the hour session. And for about 1/2 the price as a massage. I'm telling you, try this place and FOR SURE try the Body Fit Wrap.. do it !