Tanning beds were very clean and well kept. Staff were professional, pleasant and helpful. Would…read moredefinitely go back.

The main reason I'm writing this is because of one employee. She has dark hair, younger, I'd guess…read more26, but I don't know. Anyway, she's polite, helpful, knowledgeable and conscientious. She's always on time (and there's been three time in 2 weeks other employees were a little late opening) which is a big deal for me because I have a lot to get done before noon every day. I assumed she was the manager, but asked today and she is not. The owner should be grooming her for that job right now. She's pretty and obviously uses the tanning beds herself so she's a walking, talking advertisement and saleswoman for the store.

they sold me the perfecting primer and then did not give it to me. I got it after my spray…read moretan but that of course was too late. Very disappointed for the money I spent.

I absolutely adore this locations staff! They're always so welcoming, educated on the newest…read morelotions and best ones to recommend for your preferences (tingle, no tingle, best for tattoos etc) This location is always clean and tidy, as well!

I will never return here. I purchased a package and the following week the had a sale and would not…read moregive me a credit. They should let a person know if there will be an upcoming sale. This place is annoying every time I have gone. They are always trying to push products on you and one of the girls is seriously rude and acts like she has no time for you.

I want to start by saying that the tanning beds themselves have always been clean, and work very…read morewell. The girls upfront have always been kind and welcoming.. BUT very pushy with lotion sales. To the point it just about ruins my experience when I walk in. I understand there is a quota to meet. I myself have worked at a tanning salon for a few years. But when someone says "no thanks" once, that should be it. I think I have to say no 3-4 times before getting somewhat of an eye roll, and then being told that I shouldn't be tanning without one. I will most likely be going someplace else for now

I am kind of torn writing this. I have had good and bad experiences at this location. I have been a…read moremember for almost a year. I usually come in during busy times and the staff is very helpful. I have referred many friends to Sun Tan City. This review is for the people I brought in with me, because they have only had bad experiences. A couple of weeks ago, I brought my boyfriend and my 50 year old mother in to tan. My mother was getting ready for a big event and wanted to "double dip" that is using a tanning bed and then a spray tan. We came into the store at 7:25 P.M. They both got new packages and were all ready to tan. I showed my mother how to use the bed, because she has never tanned before. After her tan she went into the spray tan. She had taken awhile getting dressed and it was about 7:50 P.M. Instantly the girl at the front desk, Brianna, became hostile. When I came out of my tanning bed she said my mom wanted me to show her the spray tan. My mom explained the girl was very rude and impatient with her. When my mom was done, I walked to the back to rush her along because it was 7:59 P.M. When I started walking to the back Brianna and the other girl with the pony tail and glasses decided to start mopping right by the door my mom was about to come out of. They had not mopped anywhere else and that room is near the center of the store.. They slopped a huge puddle right by her door, I am assuming to let us know they closed one miniature before and we had over stepped out welcome. By the time we got to the car it was 8:03 P.M. which means we inconvenienced them for 3 extra minutes and we were treated very poorly. The next time we all came in, we came earlier this time and with less to do. Brianna rolled her eyes at us, glared and said in a very hostile and passive tone, "How can I help you". Sorry, Sun Tan City, I believe you are a great location with a bad employee. If you plan on closing earlier than 8, please let us know not to come past seven and please change your hours on the door so costumers are not mislead when searching for tanning salons that are open after work hours.

As I stood in line for more than ten minutes today while the employee signed someone up for a…read moretanning membership and talked them into lotion I realized how it makes no sense to have fast beds but to make customers wait in line for so long and take our time talking us into purchasing products even when ours are new and full. They don't do anything fast they don't accept cash and it's pretty ghetto

It's ok. Only came here because the tanning place by me closed. Where are the garbage cans? If…read moreyou see me leaving trash in the room, don't get mad since you don't have trash bins. Very weird.

City tour if you've not been there in 3+ years…read more I'm not big on vanity, but I am big on self-care and the red light is amazing. The vibration plate is awesome. The Hydro massage is great, love it. If you do do a clear 2 spray tan just know that it will puddle around the inside of your wrist, and you will have to exfoliate

So disappointed in the way these girls treated me when I came in trying to cancel my membership…read more When I joined, I specifically asked if I could cancel at any time. She assured me I could, no strings attached. I later learned that's wrong. You have to wait until the first AUTOMATIC billing cycle (aka you must pay for 2 months before being able to cancel). I asked the right questions when joining, the employee steered me wrong, as a customer I did my diligence. So when I came in at the end of April to cancel, the employees told me I was wrong and there was nothing they could do. They didn't offer the customer service number, they gave no solution except suck it up and pay. They just sat there acting like I was a fool infront of multiple other customers, speaking to me like I was below them, and just giving off the worst attitude. It's so frustrating to walk in with respect and understanding just to be treated so poorly by employees like that! Beware when purchasing a membership- there is a condition before you're able to cancel, that I wish was properly explained to me when I asked.

Horrible experience. I went Tanning for a month to prepare for a trip to Mexico. My last day I…read moretold the front desk to freeze my account. The gal told me she would. I get charged the subsequent month and then the month after that. I called them and they gave me a customer service number to call. Customer Service tells me I should have been given a piece of paper with a reference number. Well I received no such thing. It turns out the front desk gal didnt even freeze my account. Customer Service denied me a refund saying since i didnt get this piece of paper they cannot refund me my money. So in short, because of this location's mess up, i am out $160 and Sun Tan. Truly awful.

While I still love this tanning salon, I feel customer service is deeply lacking when they fail to…read morestand behind the products they sell. The contract requires that I use their overpriced lotion. I paid approx $70 for the one pictured and about half way through the can the entire assembly fell apart while I was using it. I left it at the front desk for the manager since she was not in. The next day I asked about it and was told the employee only put my name on it without an explanation. They then wrote a note. When I went back again a few days later, they texted the manager and she said they would not replace it. I have also had two incidents where machines didn't start. I had to get dressed again because no one answered the phone when I tried to call.

I have visited the Urbandale location for a few years now and have loved it - that's why I continue…read moreto return. I recently purchased a 30 day tan package and after 2 weeks I will NOT be returning to this location. The lady forgot to turn on my bed twice - within a 2 week time frame. On one occasion I had to redress and walk back to the counter to request my bed be turned on. I sent an email through their 'Contact Us' on the website and NEVER received a response. Very poor customer service in my opinion.

Super clean place and very affordable tanning beds always get me looking right I deff would…read morerecommend vs other places that demand ur bank info and overcharge you with gold glow tanning you never have to worry about that

I just wanted to say how very impressed i am with this place ! The staff is very welcoming and…read morefriendly, the new owner has made some great changes and is trying new and exciting spa features. I went in the other day and tried their new Body Fit Wrap - all i can say is WOW ! It was the most relaxed I've been in years! My best description for this session is like having a heating pad for your entire body - my legs were like jello after the hour session. And for about 1/2 the price as a massage. I'm telling you, try this place and FOR SURE try the Body Fit Wrap.. do it !