Although the Aide that was assigned to my Mom was very nice and the Chaplain was great, we were…read moredisappointed in the response time for an after hours Nurse. It took 2-4 hours for a nurse to arrive after the initial call. No communication was ever provided as to an ETA. We were left just sitting and waiting - even after subsequent calls were made to the main number. Additionally, we had our hand slapped by the social worker assigned to my Mom for 3 calls (within a 5 week period) for a nurse. She told me that we should not have called for a nurse as they weren't medically necessary and were caregiver tasks (I don't know if my Mom was having a stroke or not because I am not a trained medical professional). The nurse even berated my Mom for having called as she felt there was nothing wrong with her! Last time I checked, if my Mom thought she was having a stroke, that would be considered medically necessary. The first thing they told us was to ALWAYS call them first, but then blamed us when we called and they sent a nurse out. Why are we blamed because they don't know how to triage? My Mom was dying from cancer and shouldn't have to decide if how she is feeling is "medically necessary." Overall, this was a bad experience and we ended up changing to Snowline Hospice (which was a 100% improvement). I would NOT recommend this hospice company.

I don't particularly care to leave negative reviews but my experience with this company was truly…read moresubpar. I was contacted immediately once my referral went through, and they were quick to send someone to evaluate me and establish care. But that's where the good service ended. i was told I would be contacted to schedule my next appointment, and no one reached out. When I finally called them, nearly a week later, I was told the therapist they assigned me to was out. Why, then, was I not contacted nor assigned to another therapist? They assigned me to another therapist and scheduled an appointment for 2:00P the following day. At 2:11P, I received a text from the therapist letting me know that they were on the way (well after my appointment time) and would arrive around 3:00P. I declined to proceed with that appointment. After great consideration, I decided to try again. The new therapist they sent was nice enough, but there were issues. They wore a lot of fragrance that lingered in my home well after their departure, which is saying something as my appointments lasted 15-20 minutes, tops. They did not count reps, time warm ups, or check and correct for form at all. I stayed quiet on all of these issues to see if they improved but they did not. I was also not given any "homework" and exercises I should perform on my own in between appointments. Additionally, the company is disorganized and, on my final visit, the therapist arrived and told me I was due for an evaluation, despite having only having 2 prior home visits. They attempted to contact the company while at my home to get more info. No one responded and they prepared to leave until I asked if I could have my PT session since we had scheduled it and they were already there. We did proceed with another short session. The last straw was when yet another person reached out saying that they're my therapist, without explaining that they are the therapist assigned to perform the evaluation. It took several questions for me to figure that out. It was also at this time that I learned that my sessions should have been for 45 minutes. I was quite dismayed to discover that I should have been receiving much longer PT sessions than I was receiving, and I decided that I just didn't want to deal with this agency any longer. The 15 minute sessions don't feel particularly beneficial, and the hassle of dealing with this company is not worth what I get out of it. Again, I'm quite reticent to leave negative reviews. However, this is an agency that services people who are recovering from surgery and major medical events, and people should know what they may be getting in to. This was my personal experience, and based on other reviews it seems like some other people have certainly had positive outcomes. This was just not the case for me. Everyone was very nice and polite, and I have no complaints in that area. Unfortunately, it wasn't enough to overcome the other issues and make me want to continue working with them.

I cannot say enough about this facility. I myself work in healthcare, and having to place my…read moregrandfather was one of the hardest decisions my family has ever had to make. This was the only facility that accepted his insurance and would manage his diet well enough so that he could remain off of insulin. I was worried placing him so far from us (about 30 minutes away). Since being in their memory care his cognition had so significantly improved thanks to their structure, and continual social interaction. He just recently had to go to a different facility temporarily for physical therapy. My family noticed in just 3 short weeks at the other facility his mental decline was so significant. He's now back at summereset and in only one day back there he's already doing so much better again. I cannot thank their staff enough for the level of quality care he receives here.

Outstanding first impression!!! Very clean, spacious, all of the residents were so friendly! The…read moreConcierge was so kind and offered me coffee when i walked in and reassured that the person i was meeting with would be right with me. The Sales Director was so welcoming and knowledgeable. Love their hospitality!

As a senior placement agent, I regularly tour and work with assisted living and memory care…read morecommunities throughout the Sacramento Region. The criteria I employ when offering options to families is whether I would place one of my family members at that community.I have had the pleasure of working with the amazing team at Eskaton Gold River for many years. Both leadership and care staff are proactive, communicative, and genuinely compassionate.I have placed several clients there, and the families have always expressed how happy they are with Eskaton--from the activities and amenities to the cuisine. It gives me great peace of mind knowing I can count on them to provide the care I would want for my own loved ones.

Wonderful, caring staff at Eskaton Gold River…read more Our family recently moved my dad to Eskaton Gold River, and we couldn't be happier with how quickly he has adjusted. The staff has been incredibly warm, kind, patient, and hardworking, and it gives our family tremendous peace of mind knowing he is in good hands. Billy, Marsha, and Cassie have been especially wonderful about keeping us but the entire care team deserves recognition. They genuinely take the time to get to know the residents and make them feel comfortable and welcome. They even know my dad's favorite breakfast--two eggs over easy, hash browns, bacon or sausage, toast, and fruit! They make it for him every morning. And they have been so warm and welcoming to my dad's dog when she visits. They have a great outside courtyard where dad and his dog Coalee can play and enjoy the comforts of home. Thank you to the entire Eskaton Gold River team for your kindness, patience, and hard work. You have made a difficult transition so much easier for our family. Highly recommend!

Anupama was a miracle worker for our family! She was able to find the most perfect assisted living…read moreoption for my grandma's very complex care needs. We had tried on our own to find support but couldn't find what we were looking for, and she was able to find us the best option very quickly! She was extremely responsive, went above and beyond to make sure we were comfortable, and even helped us think of things to ask for at the new facility to make the room even better. Highest recommendation ever for her support.

Anu has a very sweet smile and my elderly aunt felt very comfortable with her . She was very…read morepatient with us didn't try to rush us as we toured took the time to explain everything. She also assisted during the transition . I only had the weekend to complete this task and I was successfully able to find a place with my aunt and cousin

My sister recently visited Folsom care for 2 nd time. As before the care staff was outstanding…read more Jo An and Alena, & Martin , mark nurse head, Lance,Jackie, Patrick , Gloria & Julia in admissions & esp Tanya in p.t. For getting her moving. We are so grateful that there are still caring people in rehab. Thanks again Connie & Susie H

My husband was there for six weeks in January and February 2026 and it was a nightmare! He…read morecomplained constantly about his left hip or knee pain. They wouldn't give him anything for pain except Tylenol! I spoke to a doctor at the nurses station and he ordered some other pain med, but my husband never received it. The only time he saw a doctor was right after he was admitted. One PT person was extremely rude and kept forcing him to do PT. After he got out, we saw an orthopedic doctor and they said his hip was disintegrating! His leg popped like popcorn in a microwave with any movement. This is extremely painful. They should have done X-rays at the least And they would have seen the problem. His problem was so severe that he was referred to UCDavis. He is now scheduled for a hip rebuild on October 6th. This poor man has suffered for almost 10 months!

This is a community that is professional and caring. I'm so impressed with how they go out of the…read moreway to help and support my loved ones. This is an excellent care community.

Please do NOT let your loved ones live at Sunrise of Fair Oaks. Yes, the facility is pretty but…read moretrust me to pls dig deeper: look at the "Activity board" in Memory Care and stick around a bit to see if ANY of the activities take place, because you will see they do not. Good luck understanding your monthly bill which, for us, changed monthly while our loved one's care did not. Don't bother contacting Edwin, the business manager/ coordinator about bills unless you're prepared for a rude response and a person simply lacking the interest/ expertise in getting his #s correct. Memory Care food is not nutritional nor nicely presented: lunch may likely be a tuna salad sandwich on white bread with Lay's potato chips, served on a plastic plate. YUCK.

Laura Clark is incredibly helpful! She helped me to understand different senior care living…read moresituations and gave me the most incredible summaries of different communities to fit my dad's tight budget. She gave me a contact for tours and it was easy to decide the right spot for him. I'm so grateful for Laura and Senior Care Solutions!

I can't say enough about the wonderful care I received from Christine at Senior Care Solutions…read more When my husband was hospitalized for three days over Labor Day and I became aware that he would not be able to return home, I was too distraught to make any decisions and to know how to take the next step. Christine did everything for me that needed to be done. Giving me names of small care homes that would provide hospice care, dealing with hospital personnel and forms, providing transport to the home I selected, and taking care of his discharge from the hospital The care home, she told me about is giving him loving care.

Monarch hospice is amazing! They truly care about each and every patient on services. Kenzie, Zee…read moreand the team are easy to work with, communicative and advocate for the residents. Thank you Monarch!!