I never do online reviews, and believe that if I didn't have a good experience, I need to move on and forget it. However, nobody with a loved on on Hospice should experience what I did.
I called several hospice organizations, going against the recommendation of the group home where my sister was living. The director of Oak Creek was terrific with me on the phone. She understood what I wanted, which was good communication, along with excellent care, and assured me that would be the case. She disappeared once the sale was made.
She knew I was upset and she listened in on a conversation with another hospice employee. I heard her in the background, suggesting to her employee what should be said.
Getting updates, which I requested from the beginning, was a nightmare. Often the staff seemed overwhelmed and rushed when they spoke to me. The notable exception was the Chaplain. I believe the care my sister received was substandard, but I'm not local and can't say any more than that.
My recommendation is that you stay away from Oak Creek Hospice. read more