Sea Angel whl-858 week 8/11/12 - 8/19/12 We had our worst vacation in 12 years of going to the outer banks. When we arrived to house on sat late afternoon we noticed very loose railings on the steps going up to the 3rd floor, the hammock in the front was broke a lot of the decks had green residue on them holes in the outside of the house that were though to the house wrap, pool and hot tub looked good. Went inside and smelled very musty like mildew. We found hair in tubs and dirty cloths from previous renters so it was not cleaned properly before we got there. Then we found black mold on the ceiling in the kid's bedroom a smoke detector wires hanging from the ceiling in the hallway spider webs everywhere and the water had a crap like smell to it.. And then to top it all off as we tried to settle down and try figure out what we were going to do one of the couples room was found to have bugs flying all over it. We called the emergency line and were told they were harmless and nothing they could do right now. So they had to sleep on the sofa that night. We should have left then but we all drove 10 hours and were in no mood to drive home. The next day I had the manager come to the property he acted like I was bothering him for nothing and he did nothing about our problems except get a guy to come out and spay kills paint over the mold spot and block off the railing outside so we could not use them. We went out and got bug spay and sprayed the one room so the couple could use it but the bugs showed in another room later and we had to spay that room also. Then on Monday morning we took a trip to the office and talked to Floyd he was much more helpful and had a cleaning person come out that day and clean it very well later that day the pest control guy finally showed up and there were some sort of bug covering the outside edges of the house so he spayed them and they were gone the rest of the week. Smoke detector got fixed on Tuesday. As you can tell this house has some issues and I would not recommend it to anyone. We were told we could expect to be compensated around $300 which is a laugh considering we paid around $3000 for this hell week. I was originally told we would see a refund by the end of the week then at the end of the week I was told I should expect a call from him today 8/20/12 will see what happens with this as this will determine how sun realty deals with there clients and weather I will deal with sun realty in the future at all. I have complete video and documentation of everything and plan to put on facebook as well unless we are taken care off. best off luck to everyone else but i would reccomend staying away from this place. read more

Renters Beware!!! My family put a substantial deposit of $5100.00 on one of Sun Realty's premiere properties- "The Ritz in Duck" last September, 2012 ,for an anticipated vacation this past week. During that time we realized that the entire pool & huge deck area featured was destroyed by Hurricane Sandy a month after we paid our down payment. We did not discover this until May of this year after traveling to the OBX ourselves to observe the damages after we noticed that our beach house mentioned a new pool under construction in their ad for the house. Contractors were in the process of completing the new pool when we arrived, and we were shocked to see the drastic difference in what we thought we had rented and what we were looking at then. We immediately contacted Sun Realty that weekend & were told that there was nothing they could do to refund our money unless they were able to re-rent the house for the same week. We explained to them that we had planned on using the advertised deck & pool for a large family function & with the loss of the outside area., could no longer do so. We never received any notification from anyone from Sun Realty after the property was so badly damaged. We found this out on our own. We put another deposit down with another Realty Company that could accommodate our needs & anxiously awaited the re-rental of the first property. We even took it a step further and personally wrote to the owner of the property requesting a refund, with no response. We were told by Sun Realty that had we purchased the insurance, we may have been able to receive the refund. My family has rented homes in the OBX for over 30 years and never thought that by us purchasing renters insurance that it was to be used for damages to an owners home caused by a storm. I would certainly expect that beach house rental homes would have their own insurance to cover lost revenue due to storm related damages. Unfortunately, the property never re-rented and we lost $5100.00 for a situation that prospective renters should not be held responsible for. The marketability of "The Ritz in Duck" primarily depended on the advertised resort style pool & deck which unfortunately no longer exists. A simple phone call from someone from Sun Realty last October after the hurricane to advise us of the damages at the very least would have given us the opportunity to have transferred our down payment to another comparable ocean front home that they may have had to offer. read more

Upon arriving onto the "Vanderhoof" property in Kill Devil Hills, we noticed every single window was as dirty as can be. The top floor bath tub did not drain, along with the bathroom door being torn apart. Most of the beds were sunken in. The back door locks did not work from the outside so we could not leave the house from the back door beach access. Over all, the $1000 rental price was very disappointing. We will never rent with Sun Realty again. read more

The property looks marginally good online, that should have been our first red flag !!! Everything about this property is sub par . It appears the owners put just enough to get your money an let the next person deal with this crappy property . What validity does this review have, we'll let me tell you this is my 5th time renting homes in obx . Seaside vacations was the absolute best, clean , up to date!!!! sun realty is a sub par outfit at best due to the 2nd time I rented from sun realty with sub par results :(, :( . I will be pursuing the owners . My ultimate goal is to cause a drop in profit to the owners by 2-5% . You ask why does he care so much? I am a business owner an a upset customer is my worst nightmare, people care when it is there hard earned money on the line . read more

I would never use Sun Realty again. I called in August 2014 for a particular rental for August 2015. Was told, since it was still rented for 2014, I had to wait to see if the renter wanted to re-rent it for the week we wanted. Received online a few weeks later confirmation of the 2015 rental (prior to this actual phone call, I had "online chatted" with a wonderful person and got the rental fee and other info about the house). However, I couldn't open the document that was emailed me because my computer detected a potential virus. So I immediately called Sun Realty, the Duck office, and explained that I couldn't open the document (therefore I couldn't read it!!) and to please send me a hard copy. Agent said she'd have the lady who booked it for me to call me. Weeks went by, with no call from her. Then I received another email with an attachment, which I could open (no viruses detected). This was in September 2014, the deposit being due in October 2014. Much to my surprise, the rental unit was WRONG on the contract. I immediately called the Duck office but was told the rental I originally asked for wasn't available, but said they'd check to see if they could move the renters to another house. No mention by this time that it was their inefficient staff that made this all happen. She gets back on the phone, and says we can have the house. Fine. Get a new contract with the rental fee, and it's $1100 more than we had been quoted online. Back story: When I booked on the phone in August 2014, I KNOW FOR A FACT, that I had the correct rental name because I kept referring to it, because of it's catchy name. Come to find out, the agent transposed the unit #. Inefficient again. I called the Duck office immediately upon receiving the contract for the wrong rental, and complained about the rental fee. I was speaking to the assistant manager, and she could have cared less. Her reply several times was this amount was what the owner wanted for the rental. Nothing about let's work this out, just kept saying the owner wanted this for the rental. She said if I could prove the amount of rental I got from the online chat, then I might have some leg to stand on. REALLY? And what makes her think I kept a record of that, thinking I was dealing with a reputable company? If anything, THEY should be the ones keeping record. I got the distinct feeling that the agent who booked it for me in August was avoiding me (knew she had made an error), and she was never available to talk when I would call the office. I left a message for her. No call back. Finally, three or four days before the deposit was due for the wrong house, the agent left me a voice message. Was offering to talk about the rental fee and let's clean this matter up (not her exact words but very similar). By this time I had booked with another agency and I never called Sun Realty back. What's good for the goose is good for the gander. Sun Realty (Duck office), your unprofessional and inefficient staff have lost a booking (but I'm sure you could care less) and I will tell everyone I know about how you treat potential renters. And the thing that makes me boiling mad, is that it was YOUR error but never owned up to it. read more

I would put a negative star if I could. This is the second year in a row that my friends and I have gone through sun realty for our annual trip to the OBX. BOTH TIMES the houses were absolutely filthy. Almost unsanitary! The bathrooms especially! Nothing had been dusted or even looked like it had been attempted. My bare feet were literally BLACK on the bottom from walking on the third floor tile while putting away groceries on our arrival. The last thing I want to do on my first day of vacation is have to worry about cleaning anything before I put my belongings away. I am over it! They need to fix theses issues!! read more

This was our first time renting from Sun Realty for a property in Nags Head. We typically go to Emerald Isle, NC but wanted to try a different location. We had a 4-5:30pm check in on a Sunday. We arrived at the rental office just after 3:30. They gave us the keys to the rental property but made me sign a paper saying we wouldn't enter the property until they texted me. Well, at 5:27pm, I had to call them and see if we could enter the property. They put me on hold to "check" and said it was ok. Keep in mind that their office closes at 5:30pm. Never even apologized for not getting in touch with me. By the time we got into the house and realized we were short a king size set of bedding the office was closed. We then had to place an after hours emergency call to request the additional bedding. The lady we spoke too was very pleasant and delivered the bedding within 2 hours. In my opinion, if you aren't going to let people into their rentals until 5:30, then keep your office open at least another 30 minutes to field any issues. We really enjoyed the Nags Head area but will look for a different realty company the next time. read more

I have used Sun Realty for quite a few years now but this will be our last. The Corolla manager, Floyd, is arrogant and lacks customer service skills. We have been lied to and charged for amenities that were not provided even after multiple calls two years in a row. We typically stay at the beach for two weeks and I believe people that only stay for one week give up on trying to receive the basic upkeep that should not have to be asked for. Most recently we rented a golf cart to transport our elderly mother back and forth to the beach. The cart died on the first day we used it and we waited for Sun realty maintenance to come jump the cart. They actually were very kind and quick responders. Turns out the problem was with the outside electric outlet at the house, 7 days later the problem still has not been corrected nor have we been reimbursed. The house was dirty upon check in and had to be re-cleaned on our first full day. Hot tub not worth mentioning. Unfortunately we will not be able to recommend Sun Realty NC, Corolla. This is my first yelp review and I feel bad but don't want another family to go through the same disappointment. read more

I reserved a property online. They processed my credit card and charged me $1020.06 for a deposit. A few weeks later, I was called and told the house wasn't available and to choose a new property. I picked a new place online and emailed Kzyie Johnson & Lori Hageman the name of the new property. I signed the new lease for the new place. The money from my original rental was never transferred to the new property. As a result, the new property rental cancelled. I called for a refund and was told by Kyzie that she couldn't do it and would pass the info on. I talked to her again 8 hours later and she transferred me to a manager who said she couldn't help me. There was no money on the cancelled reservation so how could she refund? I told her the money was applied to my first rental. She couldn't help me and told me I had to call a satellite office. Floyd at the Corolla office couldn't help either. Both reservations are cancelled and new reservation doesn't show a payment. I offered to send him a copy of the transaction from Bank of America AND his own website confirmation showing the payment. He said he'd call back. 4 hours later he called to tell me he couldn't help me but he'd have someone named Neal Cummings call me back. I was done. I had already talked to 5 people who can't find my freaking money. I called BANK OF AMERICA started an investigation into the transaction. read more

My family rented Simply Sunkissed, https://www.sunrealtync.com/outer-banks/corolla-nc-rentals/oceanside/65-k upon arrive the screen door was off its track, missing a screw. The sofa/chair in living room had rips, stains, was gross. There were cob webs throughout house, the lamp in living room had a broken switch. The hot tub was broken, the pool light did not work. The outside lights did not work, the refrigerator was missing the glass top to the crisper, the fridge shelf was broken. the oven did not heat to the designated temp and the whole unit wobbled when touched. I WOULD NOT RECOMMEND ANYONE RENT THIS PROPERTY. The worst of all of this is that I sent an email to Sun Realty on 8/19/15 during out stay to report the poor conditions to date 8-24-2015 I have not gotten a response from them. This will be the last time my family rents from Sun Realty (second year) we will rent a house in OBX again just not through Sun. read more

My family and I decided to forgo our usual OBX trip to Hatteras Island and give Carova a try. Keep in mind that although we are from NJ, we are a low maintenance family and we really don't require much from a house to enjoy the beach. I also understand that an OBX home really takes a beating from the weather and tenant use, thus we are very forgiving. We decided on a small canal front home away from the beach. This was perfect for crabbing and fishing with the kids when we were not at the beach. The home that we chose was run down and obviously receives no care from the owner or the realtor. But NO WATER PRESURE??? What's up with that??? The pressure was so low that the outside shower was useless. The pressure inside the home was SO low that it trickled out of the faucets and shower. It took almost 90 minutes for the washing machine to fill with enough water to run a load. I called Sun realty numerous times starting on Sunday and it was not fixed until late Thursday. I complained numerous times both on the phone and in person and all I got was a 'smile" and a promise to fix the problems. I reviewed the home on their website, but it did not make it past the Sun realty review censors. DO NOT RENT FROM THIS COMPANY. Try VRBO, I have never been disappointed. read more

I'd love to share some choice words about my stay at a vacation home under Sun Realty. My family and others were coming to spend a stress free week in paradise. After getting here we soon realized what a sham the reality company really is. Waking up in the morning the first thing a person would like is a hot cup of joe. Well not at the house i stayed at. The two coffee makers were broke! Not one of them but two. So okay, we can understand something small being broke in a home that is used tons of times through the summer. But later in our week we find the dryer broke. Someone staying the week in our residence went by the office to ask to get it fixed. Once, twice, three times and still no one came to fix our dryer. So we had to fix it ourselves. We continue to breathe deeply and keep our tempers about the home to ourselves. The last straw was when we had to call 911 at 10pm because an electrical burning smell. The fire department then came to find that our air conditioner had frozen and steam was accumulating. That's not the end of that. The breaker box seemed to have a nice wooden cover around it, the fire department decided to mesure the temperature finding that it was over 400 degrees. Oh and might I add that it is illegal to cover a breaker box. I would love to personally thank the head of Sun Realty for the worst vacation imaginable. read more

We rented the same house, "Sea Sprite" through Sun Realty for 3 years in a row. This house is not at all fancy, but we chose it because it was an easy walk to the beach. The first year we had a good experience, except for the fact that the house wasn't ready on time. The 2nd year we paid for early check-in and again the house was not ready on time. We made a couple of suggestions for improvements/repairs: 2 burners on the stove didn't work, the house needed a good cleaning, etc. I realize that sand gets tracked in, but to even see if they have vacuumed, the first thing I do is kick off my flip flops and walk through the house barefoot, if I feel sand under my feet then I know they haven't cleaned well. The house has a bedroom on the ground level and my son couldn't sleep in that room because of the bugs crawling around. We liked the location of the house so we wanted to rent it again, thinking they would take care of the minor issues during the next year until we returned....WRONG! The 3rd year, once again after paying for early check-in, they got us into the house an hour late, saying the cleaning crew wasn't done, but again the house was not clean. The stove still had issues with burners not working, most of the pool furniture was gone, the outside shower didn't work, the lights in the pool didn't work, therefore, we could not swim after dark. When we called to complain they said that they would send someone out but never did. These may not be major issues, but when there are still the same issues from one year to the next you know that they have chosen not please the customer. They didn't take us seriously until we sent a review of the house through their website. Which they chose not to post, even though we were very fair and honest with our review. They promised to have the home owner finally address the problem areas, but we decided that when spending $3,000 for a week we weren't going to take a chance with them. Also, getting into the house at least an hour late 3 years in a row, it was time to make a change. Whether you chose the 1 o'clock or the 4 o'clock check-in, they will not give you the keys until at least that time, and most likely late. We gave Sun Realty enough chances to please us.....we have moved on. read more