I've always loved the merch at this store -- the country and western clothing is super cute, and…read moreI've shopped here many times. But after my most recent experience, I don't think I'll be coming back. My husband bought me an early Christmas gift, a ring from this store. As soon as I put it on at home, it literally fell apart and broke. I went back to try to return it, and the whole process was extremely frustrating. First, the staff gave me a hard time and said they needed to ask a manager if returns were allowed once the item leaves the store. Then another girl walks up -- not even a manager -- and asks me to explain the entire story again. After I did, she just said she needed to go get a manager (which I had already been told) and when I asked if she was a manager, she responded with a smart attitude, said "yep," and walked away. Not professional at all. The manager eventually came out and was also not friendly or welcoming. Overall, the staff here just seem rude and not customer-service oriented at all. I love the items they sell, but their jewelry is clearly cheaply made, and the experience with their employees really left a bad taste in my mouth. I honestly will probably drive an hour to the next closest location instead of coming here again. The products are great, but the customer service at this store is absolutely not. And the young lady who WAS NOT the manager, who wasted my time, her name was Katherine.

Murdoch's is my "Go to" store for everything! From Farm/Ranch supplies, clothing (work and Western…read morewear) tools to hunting supplies!! Manager Ashley is "The Best" #G.O.A.T.

The employees at this Ace must hate there job! They are the most unfriendly people I have ever met…read morein retail. The Old lady that wears sunglasses inside(super professional) was absolutely rude from the moment I stepped in. i wanted to get a new key fob and you could tell from the moment I ask I was annoying her. Instead of asking "how can I help" you I got "what do you need?" Then I mentions the Longmont Ace though they could program the key fob without a working one, her response was "go there then". guess what I will and I won't be back to Johnstown Ace!!! Retrain your employee. small town should have friendly people. this wasn't my first time with rude Ace employees but it will be my last!!

They are very nice and have great service. Lots of things to look at and good selection.read more

This store is a necessary evil…read more It is hard to find assistance in the first place and they all have attitudes. I needed the most popular Simpson H2.5 and it took 15 minutes and a lot of attitude by the associate that really didn't want to help to find the most popular product tucked away on a top shelf out of sight. Then the price was 30% more than the other big box and did n' have a barcode so another delay at checkout. They also had no stock of the expensive item I came for. Is this a fluke - no! Something like this happens to me every visit.

if I could leave a zero star review, I would not hesitate. I made a reservation for an equipment…read morerental and paid a deposit to guarantee that rental. The day before I was supposed to pick this up the reservation was canceled because "they had someone that was going to rent it longer and it was a better deal for Home Depot than my one day rental." I was told I could file a complaint with corporate. corporate said they can't do anything about it that was up to the manager and referred me back to the store. No one would take responsibility for canceling the rental. If they're going to conduct business like this, they should not take a deposit for a reservation and just do rentals on a first come first serve basis. Absolutely miserable and poor business practice policies.

I had an incredible experience working with Ben and Albert for a custom-sized closet door…read morereplacement. Finding a custom size seemed like a challenge, but they went completely above and beyond to help me out. Ben was extremely thorough with the measurements and details, and talking with Albert over the weekend was an absolute breeze. They found exactly what I needed and made the whole process seamless. Truly exceptional customer service--I couldn't be happier and highly recommend them!

This place was great. Then they closed shop, moved and never re-opened…read more Supposedly you can view their warehouse online, but the website isn't updated anymore. I'm guessing, they only do business with contractors now, because they don't answer phones, don't update the website, don't list any locations for customers... but somehow claim they are still open. I guess uncle Benny only cares about his political campaign now. What a shame, I used to wander the yard and leave with hundreds of dollars worth of stuff I didn't know I needed.

We took two screens in for rescreening. We were told it would take 3-4 weeks, which was fine. After…read morenot hearing anything, I called to check on the status of the screens. That was at four weeks. I was told, they were sorry, but they were not ready, but would be ready, soon. Two weeks later I called again and was told, they were done. Why was there no call to let me know they were done? Upon getting the screens home and ready to install, I noticed that the spline had not been replaced. They reused the old, cracked, weathered spline while charging full price for screen replacement. Not to mention, the screen material was not tight all the way around. When I called to ask why the spline wasn't replaced, Scott told me that it was their opinion that the spline could be reused. I pointed out that there were sections of the screen that had no spline. Scott passed it off as no big deal, and they were doing me a favor reusing the old dilapidated spline. We will not be using this Ace again.

The Berthoud Ace hardware is such a nice place to shop!! All the employees that work there make…read moreyou feel so welcome when you walk in the door! They are so very friendly and knowledgeable. They greet you at the door and ask what you are looking for , then they take right to where the item can be found!! I love shopping there, we are very lucky to have such a nice store that close!! *****

I went to the store because I saw that an item was $14.98 on the Lowe's website. At the store, it…read moresaid $17.48. So I took it up to the checkout area, and it did ring up for $17.48. I asked the nearest associate about it, and he said that not only is it cheaper online, they are not allowed to price-match on the spot. So I ordered it online on the spot. Stood around and waited for a half-hour or so, during which I saw many employees standing around talking to each other and such. Finally we left for lunch. After lunch, we headed back to Lowe's and went to the customer service counter, where I asked if they could please get my one-item order. The girl wanted to be helpful and went to find it. She was gone a LONG time. Finally she came back with my single item. So basically about 3 man-hours were wasted (my daughter was with me) because Lowe's won't match THEIR OWN PRICES at checkout. If you ever wonder why some people like Home Depot better, just know that there's no way in hell that Home Depot would have wasted our time like this. They're more respectful of their customers than that.

I ordered a grill online for pickup using a gift card, they charged the gift card then immediately…read morecanceled the order, when I asked it said vendor rejection. They said my gift card was redeemed so I can't use it anymore so they would send a new one to my address on file within 14 days. My old address was on file and no way to change it. I was picking up the grill so I didn't check my address online. I am now out $200 because they had an item on their site that was not available. I called customer service twice, one was unable to help me or escalate, the other hung up on me. Stay away from Lowe's online, especially when using a gift card.

Simple Man fixed a gate for me that can withstand the high winds in my area. Ty did a great job and…read morewas able to get me on his schedule on short notice. I will definitely use this service for future repair work needed at my home.

My fiancé and I have had James come out for multiple projects, including installing kitchen cabinet…read morepulls and repairing some drywall cracks for us. Ty and James are quick to reply, provide estimates, and schedule jobs. Everything we have done so far has been fairly priced and done excellently and quickly. We already are looking into having more jobs scheduled and highly recommended Simple Man Handyman.