The employees at this Ace must hate there job! They are the most unfriendly people I have ever met…read morein retail. The Old lady that wears sunglasses inside(super professional) was absolutely rude from the moment I stepped in. i wanted to get a new key fob and you could tell from the moment I ask I was annoying her. Instead of asking "how can I help" you I got "what do you need?" Then I mentions the Longmont Ace though they could program the key fob without a working one, her response was "go there then". guess what I will and I won't be back to Johnstown Ace!!! Retrain your employee. small town should have friendly people. this wasn't my first time with rude Ace employees but it will be my last!!

They are very nice and have great service. Lots of things to look at and good selection.read more

They screwed up on our large carpet order! Installer gave them dimensions in YARDS (per usual) girl…read morethat took the order turned it in as FEET (clueless) therefore, we were short on carpet! In a larger area had to turn the carpet the other way (wasn't measured right!) and put THREE TO FOUR SEAMS in it instead of ONE! They're screw up cost us about $800!! Not to mention time, anxiety, and our house was torn up for a week. Depot did NOTHING to make this right or even acknowledge they screwed up! Suggestion wouldn't buy carpet from them!

I just came in here for snacks because I was in the area. So they got me doing their work for them…read moreby having self-checkouts instead of cashiers and they have an annoyingly cheery girl watching the self-checkouts telling me to have a nice day instead of ringing up my stuff.

I had an incredible experience working with Ben and Albert for a custom-sized closet door…read morereplacement. Finding a custom size seemed like a challenge, but they went completely above and beyond to help me out. Ben was extremely thorough with the measurements and details, and talking with Albert over the weekend was an absolute breeze. They found exactly what I needed and made the whole process seamless. Truly exceptional customer service--I couldn't be happier and highly recommend them!

This place was great. Then they closed shop, moved and never re-opened…read more Supposedly you can view their warehouse online, but the website isn't updated anymore. I'm guessing, they only do business with contractors now, because they don't answer phones, don't update the website, don't list any locations for customers... but somehow claim they are still open. I guess uncle Benny only cares about his political campaign now. What a shame, I used to wander the yard and leave with hundreds of dollars worth of stuff I didn't know I needed.

We took two screens in for rescreening. We were told it would take 3-4 weeks, which was fine. After…read morenot hearing anything, I called to check on the status of the screens. That was at four weeks. I was told, they were sorry, but they were not ready, but would be ready, soon. Two weeks later I called again and was told, they were done. Why was there no call to let me know they were done? Upon getting the screens home and ready to install, I noticed that the spline had not been replaced. They reused the old, cracked, weathered spline while charging full price for screen replacement. Not to mention, the screen material was not tight all the way around. When I called to ask why the spline wasn't replaced, Scott told me that it was their opinion that the spline could be reused. I pointed out that there were sections of the screen that had no spline. Scott passed it off as no big deal, and they were doing me a favor reusing the old dilapidated spline. We will not be using this Ace again.

The Berthoud Ace hardware is such a nice place to shop!! All the employees that work there make…read moreyou feel so welcome when you walk in the door! They are so very friendly and knowledgeable. They greet you at the door and ask what you are looking for , then they take right to where the item can be found!! I love shopping there, we are very lucky to have such a nice store that close!! *****

It was 1979 when The Buggles announced in a snappy little tune that "Video Killed The Radio Star"…read more It was 26 years later (Valentines Day, 2005, to be exact) when YouTube was born and gave hope to a new generation of Do-It-Yourself folks....and then eventually killed off the men and women who worked at Lowe's and Home Depot. I mean, we really stopped needing them about 10 years ago. The Circle Of Life is real. Sad, maybe - but real. Today, we visited the Loveland Lowe's to check out some new faucet options. On the way out, we stopped in the blinds section to ask a question about some Levolor blinds we bought several months ago from their store. We opted to have the blinds shipped to the house and do our own installation (thanks be to the Valentines Baby of 2005). The blinds arrived exactly on time, and they installed exactly as the instructions (and multiple videos) said they would. All good.....until we tried closing them. You see, these blinds were so tightly wound that we had to hang on them to get them to close. They opened very nicely, however, so we decided to just leave them mostly open and hope that the occasional opening and closing would cause some sort of miracle. Miracles must have been needed elsewhere, because it's nearly a year - and the blinds still take 50 lbs of down pressure and a near hernia to lower. So the visit to the blinds department today was a whim. I figured we'd at least give some feedback on the Levolor product - but our hopes weren't with us. And then along cane Roberta - a walking, talking mirage from the days when helpful folks walked the Lowes rows and told us that YouTube caused blindness. Roberta made a difference in our lives today. She listened to the issues, she got online, and she attacked the problem. She then took my name and number and offered to call me tomorrow to let me know how she worked over the Levolor people (ok, my words there) and got things straightened out. She knew the warranty terms and absolutely took accountability to find a solution. Thank you, Roberta!! And thanks to Loveland Lowe's for holding on to some of the best parts of DIY - the people who help us, and don't require a good wireless connection to access them!

I went to the store because I saw that an item was $14.98 on the Lowe's website. At the store, it…read moresaid $17.48. So I took it up to the checkout area, and it did ring up for $17.48. I asked the nearest associate about it, and he said that not only is it cheaper online, they are not allowed to price-match on the spot. So I ordered it online on the spot. Stood around and waited for a half-hour or so, during which I saw many employees standing around talking to each other and such. Finally we left for lunch. After lunch, we headed back to Lowe's and went to the customer service counter, where I asked if they could please get my one-item order. The girl wanted to be helpful and went to find it. She was gone a LONG time. Finally she came back with my single item. So basically about 3 man-hours were wasted (my daughter was with me) because Lowe's won't match THEIR OWN PRICES at checkout. If you ever wonder why some people like Home Depot better, just know that there's no way in hell that Home Depot would have wasted our time like this. They're more respectful of their customers than that.