If you are needing them to do their most basic job, as in rent a moving truck. I HIGHLY suggest…read moregoing anywhere else for a more dependable company. I made a reservation for a 26' truck, I was given a pick up time and a date for our move across Texas. Two days before our move date, I get a call that they don't have a truck available. My next available option from a U-Haul Representative (good ol' Tammy) was to drive 2 hours away to pick up a truck. I will never be using U-Haul again for their lack of communication at the reservation, not knowing their inventory and returns (or even worse knowing and still promising a truck). Thank god for Penske.

The worse place to rent any equipment from. Zach was very help, the ignorance and pride of Salvador…read moreand his brother is beyond belief. They take their sweet ass time to make things happen. Blocking the only exit of the transport was ignorant not having the keys to move it, only shows the lack of intelligence and common sense. No wondering this location is slow to service people.

I visit the Lubbock area for business about once a month and have to rent a 26' box truck for about…read more2 to 3 days at a time. I've been renting trucks from this location monthly for about 8+ months. Every time has been great and without issue. The staff is friendly and service oriented. The trucks are clean and as of recently the trucks I've been getting are newer and have adaptive cruise control which is a very nice feature for trips down to Odessa/Midland and back.

Needed to get a truck and car carrier for a long move and these guys were great! Helpful on the…read morephone and in person, professional, followed up like they promised, helped me to avoid a costly mistake and always over and beyond. Great to do business with them.

Picked up a minivan for a business trip…read more This rental car company is not located at the airport, therefore you have to take a shuttle to get to it. That's not a problem, except that I did not see any signs stating that there was a spot to wait for the shuttle bus. One of the other companies told me about the shuttle and I happened to notice it as it was approaching. The staff was polite and had my vehicle waiting right out front. The shuttle bus driver even transferred my bags directly to the vehicle. I was in and out of there quickly. The vehicle had some damage already, but that was already marked on the inspection form. Returning the rental vehicle was quick and easy. The shuttle bus driver was there and got me to the drop off quickly.

For some reason my companies travel agent didn't populate that there is a National, Enterprise and…read moreAvis rental in the airport so I came here. I was put in a filthy Chevy Trax, their excuse was it's west Texas but I've never had this issue in Odessa, Midland, etc. This is a dirty little rental station a mile off the airport. You will need to wait for a shuttle at door 4 to get you here. For corporate bookings just search the others up if they are not populating, this place is nasty and the cars are trashed. I will never rent through Budget again after this.

Hayden and Evan were awesome! This was the easiest move I've ever had. I was scheduled for service…read morewithin minutes of my quote and Mark answered all of my silly questions with the utmost respect. I definitely recommend them!!!

We had Logan and Sebastian help us today. We mostly just wanted them to help us move the large…read morestuff as it's just me and my wife. Instead what we got was our whole house loaded up in 2 hours! These guys were go getters! I highly recommend this company. I don't leave many yelp reviews but I was so impressed that I wanted to this time. Very professional, very respectful. Showed up on time and did their job expertly.

I have a car that's in the shop at collision king. I spoke to manual to get a rental car While…read morecollision king is fixing and painting my car. The car they showed up with was an infinity Q60. Completely dirty disgusting. The next day I turned it in for a Chrysler 300 also not clean dirt in the back of the seat tissue on the floor and other garbage I mention it to the rep that was working at the location and he had nothing to say about it. I call corporate office to make a complaint. Is only 2 locations that you can get car rental in Lubbock. You cannot run a business like that and give customers dirty cars especially during Corona virus issues

My check engine light came on and my mechanic said to have o'reilly run the codes. The person at…read morethe front lied to me and said they couldn't run codes in the rain. The 82nd street location ran them for me - management matters.

A very busy store. Lots of shops order from there. Remember don't get mad cause you called the…read morestore on the other side and not the commercial line and someone else answered. Or there is a new person working and trying to help. People come and go and need to be trained. Just simply ask for the commercial side. Not who is this or hang up. Not their fault that they're new and learning. Not like they walked in trained and lots of experience. The staff is very helpful and great at their job. It can get hectic and stressful. People come here for help because they are trying to fix their issues with their vehicles. Taking it to shop can be costly. Fixing it yourself or trying too is stressful. I shop here because they are resourceful and easy to understand. Be kind. One person can only handle one person at a time. Now days you have to be able to handle 5 people at once which is confusing at times. The manger is great and patient. Many items to choose from. Clean store