Mitch is awesome. The place is affordable and he makes sure your car is safe. He goes above and…read morebeyond to listen.

Absolutely do NOT recommend! If you're a TTU student and not from the area, DO NOT trust this…read moreplace. For your own sake and your money, find another shop in Lubbock. My boyfriend originally took my car into M&M to get checked due to the engine jumping, as I work full-time (8-6) and couldn't go myself. The initial quote was around $630 for an O2 sensor and an air filter--seemed reasonable at first. Then we were suddenly told by Mitch that my car needed cylinder head work totaling $6,000. Naturally, we wanted a second opinion. Not only did they refuse to provide the diagnostic codes when asked, but I later scanned the car myself (I have photo evidence of the actual codes)--and none of them supported the diagnosis or the $6,000 repair Mitch claimed was needed. This felt dishonest and ‼extremely predatory‼ After waiting nearly two weeks, I picked up my car only to find: 1. An oil separator was installed without my approval 2. The A/C had completely stopped working--a system that worked perfectly when I dropped the car off When I called Mitch, he said to bring it back and he'd refund me and look at the A/C. From the second I walked in, he was rude and condescending--questioning me and speaking down to me for not "handling this myself," completely ignoring that I'm a full-time student with a full-time job. The only time he showed any decency was when I became visibly upset--and a customer walked in. He then refused to take responsibility for the A/C issue, saying "we didn't touch that," and tried to blame it on me supposedly hitting a pothole--again, suspicious timing. (I have video of this exact conversation.) Why would I have him work on my car again after spending $899, getting a partial refund, and coming back with more issues than when I dropped it off? Bottom line: I have the codes. I have the video. I have the receipts. Mitch was wrong and the entire experience was unprofessional and stressful. I strongly urge anyone reading this to take your car elsewhere and get a second opinion. You deserve honesty, transparency, and respect--not to be talked down to and overcharged.

Thank you to Carson for handling our difficult and complex flat tire issue today. He was…read moreprofessional, patient and calm as we stepped through the process to get us back on the road.

Service time waited over a hr just to realize it was going to take even longer just to get my wheel…read moreon . Order my wheel in June was supposed to arrive soon got pushed back to July come in to tell me they won't have it until mid August

Let me set the scene: rush hour traffic, on an overpass, and my car decides to audition for Fast &…read moreFurious: Wheel-less Drift Edition--yep, lost a whole wheel and nearly launched myself over a concrete guard rail. Enter Brandon, my roadside MVP. This guy showed up like a tow truck superhero--cool under pressure, professional, and somehow managed to rescue both me and my pride from the jaws of total embarrassment. Navigating rush hour chaos, he got my busted ride safely towed and back to my place without breaking a sweat. If your car ever decides to pull a stunt straight out of a Michael Bay movie, call Brandon. 10/10 would trust him with my life and my wheel-less car again. Thanks, man--you did me a solid!

Fair, friendly and knowledgeable. His advice saved me money. Will definitely call againread more

Forrest tire is the one stop shop for tires, alignments, and all that work there are very…read moreprofessional and can solve any problems that you may have with your vehicle. Thank you to all who's there.

Forrest Tire in Lubbock put new tires on my wife's BMW yesterday and did a front end alignment as…read morewell. The service was excellent and done quickly. I highly recommend Forrest Tire.

We needed new tires and found an honest price and very good service here. They were very…read moreaccommodating and had a nice place for us to wait with our 2 dogs. We would highly recommend Hometown Tire Pros.

I would definitely go back to Home tire pros they were so polite efficient , FREE fix tire flats!…read more(That need plug or patch I believe)!

Had an alignment done in December and by June I was replacing all 4 tires because the alignment was…read moreoff. Mavis customer service did not care and only wanted more money for their poor service.

Bought the warranty for $173 then 2 weeks later had a blow out and they want $265 for me to replace…read moremy tire with the warranty. A tire with no warranty is only $287.99. I guess they don' do math well because that did not save me but $22. At this rate i need to have 9 more blowouts to have the warranty worth it. Do not use Mavis Tire at 19th and Texas. I have been a longtime customer since it was Rick's Tire.

These guys know what they're doing. Had rubbing issues from a lift kit install that another shop in…read moreAustin did. They were able to fix my rubbing issue completely in less than an hour and I now don't have to worry about tearing into my tire tread anymore. Will definitely be getting work done here from now on. First photo is how the shop in Austin trimmed my bumper and the second photo is the amazing trimming done to the bumper by the guys at 806 Desert Customs

These guys are incredible! Extremely knowledgeable, with excellent customer service. I contacted…read morethem about a lift for my Bronco, and they had it ordered the same day, in stock two days later, and installed on my Bronco two days after that. They really know what they're doing. I won't go anywhere else for my off-road needs.

I was passing thru town, got a flat... went to three other tore shops all with 1 to 2 hr waits…read more.. McWhorter got me immediately and got me back on the road. Nice people, fast service! Thank you guys!

I give it 4. They lost my hun cap. But will replace them. There are scratches on my bumper and had…read moregrease on my door handle and steering wheel. Charged me for rotation, but I know thy didn't because my same rusted rim is still in the front drivers side. We never received a letter saying they were canceling accounts due to others not paying. So we got punished. As well I'm sure others. We mentioned we was gonna put it on our account, and nothing was said then. So had to barrow.

Changed out headlight bulb 4 times and charge $30 each time. Yesterday head Lube Tech, lied about…read morewhat needed to be done to change the bulb and then said it would be $180. Even after they all saw that they changed the bulb before and at $30, but still just kept lying about the change and all because they wanted to go home, wasn't even 6 yet.

Referring to earlier post. Manager Steven Longoria took care of my situation. I am fully…read moresatisfied with the outcome of my very.

Edit.2 -The management (Nick and Alex) would rather remove my review instead of take accountability…read morefor their actions. Plus corporate still has not reached out to me. For someone who is looking to get car maintenance done. You might want to choose a shop with a management team that isn't as bratty and stuck up. If you want to go to a toxic shop that dosen't treat their employees right, nor their customers over half the time then you're in the right place. I have had my vehicle serviced by Mavis in the past thanks to Chasin and Mitch. They made the experience smooth and easy they are not the reason for the 2 star review. AGAIN THE WORKERS ARE NOT THE REASON FOR THE BAD REVIEW. I have read so many reviews that are hidden in their multitude of them but they are all stating the same or similar thing. Yes some of their mechanics don't give a f because they aren't valued some actually do care. They are taught "policy" when a real mechanic would know how to keep a car safe. I have seen and heard first hand of the attitude from the "managers" of this business. Word of advice if your turn over rate is high look at your managers that seem to have such a big stick up their A. Edit.1- We have been trying to find corporates number but haven't had any success. If someone at corporate would talk with me I'd love to talk with them. There is a bigger matter at hand which I would love to discuss. My fiancé worked at Mavis from Feb 2026 to May of 2026. He would have still been there and not quit if due to Alex telling my fiancé that our miscarriage wasn't a valid reason for taking off work that day. We provided valid documentation to him which still didn't matter. I was a higher risk and ended up hemorrhaging and having to call 911 for borderline shock in which I almost died if he wasn't with me. As a company, there is a professional way to handle matters like this. One of them, not being that it isn't a valid reason. Alex is not a good manager and does not value his employees. They are narcissistic and manipulative towards everyone beneath them. They will say something completely uncalled for and then when you bring it to their attention they will (what's referred to in romantic relationships as) "love bombing". Even after hearing the conversations with Alex personally and my husband, and the google reviews you see when searching his name... I have come to an understanding of who he is as a person and none of those qualities qualify him as a manager. We had been in communication with him and provided the pictures (attached to this review). If Mavis has past employment information, please contact my fiancé Tristan LaFuze. Otherwise comment with corporates number and we will be in contact. This is unacceptable as an employer and it should be handled appropriately.

I could not figure out how to get my vehicle out of accessory mode. We tried everything. Luckily,…read moreMavis was open after 6pm and we called to see if they could help us figure it out. Alex answered the phone and was friendly and professional. He then transferred us to John, who stayed on the phone with us for at least 10 minutes, trying to help us resolve the issue. It finally worked! John was incredibly helpful, patient and kind. I truly appreciate these guys taking the time to help us with a personal issue. I definitely recommend giving them a call!