Eddie does a great job. He's prompt, professional, and honest. We had a great experience over many…read moreyears.

The Jensen team is reliable, responsive and reasonable!! Our hot tub is routinely cared for and any…read moreissues immediately addressed. We appreciate the outstanding service!

Sent an invoice and I provided my husbands contact information. Never responded after reaching out…read moreseveral times. Seemed great at first. Poor communication and definitely do not recommend if you're looking for reliability and easy to get in touch with.

My spa started leaking. I contacted him this morning. He came to my home this afternoon. He was…read moreable to quickly repair my spa. He is really a nice man. I recommend him.

I used Tahoe Spa Doctor for several years before selling my place. He was always great to work with…read moreand I highly recommend!

This was my third attempt at retaining a regular service for my hot tub in my service area. The…read moreTahoe Spa Doctor is responsive, knowledgeable, honest, fair-priced, and most of all, reliable! When I first called them, he came out and showed up when he said he would and did the initial dump & scrub on the spot. The best thing of all is that, if not the owner, he had someone come out and service the spa, every other week, as promised! I also liked that he was all about customer satisfaction & convenience, when it came to contract execution. I can't recommend more in using the Tahoe Spa Doctor for all your spa service needs.

I believe they are tying their best but so far the service has not been great or what I had be…read moresold. Let's start with the positives: the initial process of setting up the opening of the pool was easy and responsive. I work crazy hours in the hospital and they were very accommodating of my work schedule. They have been accommodating to send people/techs there when asked. Thank you for that, it's much appreciated! The items that could be worked on: 1) Follow up communication. It took two to three weeks for them to complete the pool opening, we had many visits with techs where they stayed for 5 minutes and promptly left. We were not given updates or told what happened. When I spoke to the friendly front desk staff person on the phone today I was finally told that what happened was the techs had to leave as they "ran out of time. Which is why there were frequent visits." 2) When I initially signed up for these services, I had asked if I could meet with the techs to learn about the proper ways to manage and care for the pool. I was told this was not a problem and they could set this up. Unfortunately, this never happened. 3) When the pool was finally opened, we still noticed a fair amount of debris and dirt. The clarity of water was also questionable. We called and were told this was the "best they could do and the pool was ready to use." They noted that the equipment sometimes brings debris into the pool. 4) The condition of the pool had since gotten worse and I had to have a family member call while I was at work yesterday to see if we could get an emergent service as the pool was becoming green. A tech was dispatched, when I got home I realized the pump was turned off. We had no idea why it was off or if we could use the pool. No one had called or left a voicemail. It wasn't until I called this morning and asked about what was going on that I was notified that could be an issue with the skimmer, filter, or pump. There were no issues with the skimmer, filter, or pump when the pool was initially open. If there were, no one had told us. 5) Lastly, through all of these services I was never given an itemized bill for services or contract to sign. While not a finalized quote they estimated that opening would be roughly $1800 which is significantly more than what I was quoted. I expect even more cost now for possible diagnostics and repairs. You can look through my previous reviews of all local businesses, I try hard to find the positives. I also gave a lot of trust to this group because of other reviews and relied on their expertise. Unfortunately my interactions after the initial chat has not gone well.

Quality of work was crap. PVC pipe was taped instead of seal properly with epoxy therefore it…read moreleaked again.

These guys came and got my hot tub working quickly and professionally, I probably had about 100…read morequestions between when they first came to do the inspection and when they actually fixed the tub, they were super helpful and answered texts and calls for multiple weeks. 10/10 would recommend to anyone!

Probably the nicest, most experienced, legit guys in the biz. I would trust them with my iPhone…read morepassword.

Alisa was absolutely amazing in quickly removing a large spa from my backyard in South Lake Tahoe…read more She has great. Customer service was an absolute pleasure to work with and she even FaceTimed me so I can see the operation live. I highly recommend this company!

Big blue spa does fantastic work. Our swim spa was overheating. They came out in a timely matter,…read moreordered required parts and had our spa up and running! It works great now.