Pimlico Apartments and DABCO employees truly care about residents' wellbeing - our family of three…read moreexperienced exceptional kindness during crisis! When black mold forced our sudden evacuation, Brodie and Russell selflessly helped move our belongings to a temporary apartment - on a cold, rainy Sunday beyond regular hours! Their dedication warmed our hearts. We didn't know where we were going to spend Xmas, but Brodie and Russell even moved our presents to the temporary housing so our nine month old infant could have a warm and safe first Xmas. They saved the day! Abbea in maintenance meticulously addressed the issue, explaining Pimlico's thorough solution: installing new windows in our bedroom - her transparency reassured us. Amanda and Terri in the front office provided efficient, friendly support throughout. Pimlico Apartments' compassionate response turned a stressful ordeal into a testament of their outstanding character - highly recommend.

At maple valley apartments they charged me for a screen door that was already messed up when I got…read morethe apartment and then when I called them, they offered to refund me 50% of the charge. They put in my address wrong and the check for the screen door bounced back then they sent me on a wild goose chase around Pullman trying to find where to pick the check up from. I was told two different locations and then told to wait 30 minutes because the manager with my check was not actually where they said she was and ended up returning to the location I was at in the first place. Like I don't have things to do ?!!! They are the ones who told me I could come pick it up and they are the ones who messed up the address in the first place. Terrible.

I just moved to Pullman at the end of May and pounded the pavement looking for a place for myself…read moreand my 2 children to move into. I too, had read the reviews about DRA and as a result, honestly, continued stepping around their properties as a result. However, the properties I kept finding, that I liked and could afford, were handled by this agency. I am 42 years old, and have actually worked within the property management field, bracing myself, I entered into their delightful office. (converted pullman railroad car at Pufferbelly Station) Their office was VERY, very busy, and I noticed right away (as my 22 yr old daughter attends Boise State) that I could have given birth to just about every one of the clients they had in their office. It was the end of the semester and 75% of the students are on their way home for summer. This being said, it afforded me the unique opportunity to sit back and quietly observe the 3 woman (whose desks are staggered one behind the other, the last one belonging to the owner) that run DRA, and how they were handling their very bust office full of students. Just about EVERY one of these kids were questioning their money paid/owed, deposits, damages etc.. I was EXTREMELY IMPRESSED with the patience and professionalism of EVERY one of these woman as they very quickly exchanging information through the chain of command as they fielded these students and their MANY questions. I saw checks handed out, confusions corrected, and happy kids on their way in and out. When it was my turn, I gave the address to the rental I wanted to view, the Woman just handed me the keys with a smile, I signed a paper, and off I went. I was THRILLED with the place, honestly, it was cozy, clean, new carpets, well designed, good location, yard etc.. I went back in, filled out my paperwork, exchanged money and was out the door!!!! They had given me my own walk through papers to do, and as I have been in property management, I know how important it is to be THOROUGH. Which I certainly was. I dropped the walk through papers in their night box, and they had a crew sent by 10am the next morning to address the issues had found!!! The maintain the 6 plex I live in beautifully and regularly. I believe that these reviews are due to the HUGE amount of young students that represent the majority of their clientele base, and a woman named Layla who used to work there, but no longer does. I highly recommend DRA to anyone considering living in Pullman. Erin G.

Terrible place to rent, they only care about themselves and their money. I called multiple times…read moreabout getting a bee and hornets nest removed from the front of the house and they never showed up. They entered our unit to "clean" before the lease was up, they left trash from the freezer in one of our personal belongs for it to melt and mold. Not to mention they stole cleaning supplies and a bicycle that was inside of the unit. Mind you the unit was not completely empty as it still had furniture inside. If you are gonna take stuff from a "vacant" unit, make sure to take everything next time. We still had our unit keys at that point, meaning that we were in-fact not completely moved out. Don't rent with DRA.

I've worked with several people at Helene's Property Management, and my experience has been mixed…read more Christy, Adam, and Riley were generally good to interact with, professional and polite. Where things fell apart was accounting, specifically Kari. Communication felt dismissive, responses took far too long, and everything seemed geared toward collecting the maximum amount of money the company can legally justify. There was no flexibility and no willingness to actually help resolve issues, even simple ones. It matches many of the complaints already in their reviews: Helene's is here to make money, not to support tenants. If you are considering renting through them, PLEASE: * Read through your entire lease -- every fee, every clause. * Look up Washington tenant laws (RCW 59.18). * Get everything in writing and save all receipts. * Document your move-in condition with photos and video. The company works strictly "to the fullest extent of the law," and as a tenant, that means you need to know your rights and protect yourself. I don't leave reviews often, but this experience was important enough to warn others. Go in informed.

Front desk staff are very kind, helene herself is very kind, inquiries & maintenance requests are…read moremet with attentiveness, really lovely overall.

Very bad at communication. I lived in a house with 7 people and sometimes only one of us would…read morereceive notice that someone from HPM would be in our house for repairs, property tours, etc. No cleaning of unit between tenants even though we were charged a cleaning fee and a security deposit. There was a rat problem. They gave us ONE trap, very badly fixed the cracks in the walls with spray foam, and did not clean up after themselves.

They are absolutely horrible. I just graduated from Wsu and moved out of my 2 bedroom apartment…read morenear campus. It was a tiny place that my brother and I had lived at for a combined 5 years. When I moved out I completed the entire checklist except for cleaning the oven and range as well as the bathtub. They completed an inspection and estimate that it would take 15 to 20 hours to clean the entire place that I had already gone through and scrubbed. They said it took 3 hours to clean my bedroom shown below which was spotless. In total, the charges we received during the moved exceeded $1500 and I spent months contesting that. I sent numerous emails showing proof that it did not need 20 hours of cleaning and Cheri as well as Jodi seemed to completely ignore my emails that showed proof of it being clean. Steer clear of this company unless you want to be completely screwed over.

I have rented with Heritage Realty for about 10 years now. They have been absolutely amazing. They…read moreare ALWAYS willing to make an appointment with me if i have anything id like to discuss, I've never gotten late fees, I pay my rent on time each month. They respond quickly to my emails and phone calls. I've actually never had an issue. They are always polite when i go in or call them. There have been a couple of times I've had to call the emergency line, and they have always answered by the second ring. And have people out asap, even on the weekends when needed. Hands down the best company i have rented from in years. Any move out charges they have are listed in their lease agreements and they urge you to take your time reading the lease before signing and asking questions to ensure you fully understand what you are signing. (At least this was my experience, and i fully read and ask questions, likely the same ones, each year) The staff has been very understanding and helpful to me. Literally everything is in the lease and they discuss it with you before you sign the lease.

Heritage was decent when we lived there and were cooperative completing repairs. But charged us…read moreHUNDREDS of dollars and didn't return our deposit - citing "damages" and "inspection" fees. This is absolutely absurd considering we were two quiet girls finishing our last year of school. A company just in the business to thieve from poor college students who are good tenants. Absolutely absurd - do NOT rent from Heritage.

We made an appointment with KIP Development to see their apartment. We drove 4 1/2 hours, paid for…read morea hotel, and showed up for the appointment right on time. KIP never showed up and did not call to reschedule or appologize. Certainly not customer focused.

I drove into town with five bucks and an aging S10. Kevin helped me find housing several times. Of…read morecourse that was chickenfeed compared to what he really accomplished for me. When the sun rose in a steamy gray cloud of debt and endless work through a windowless un-air conditioned apartment and rented office, and nothing but gloom from here to eternity - Kevin assuring his trust reassured me I didn't have to rent the rest of my life. He then presented priceless property on the soon to be fastest growing boulevard in Pullman, saved me the expense of an architect with a pencil and yellow pad, sketch out my dream clinic, took my revision graciously, built it and handed me the key. You seldom hear Kevin brag. Well you seldom hear Kevin talk, but some do it by talking. Others just do it.

They listed a unit up for rental. There were only pictures of the outside of the unit so I asked…read morefor pictures of the inside. Got told I would get them that day, I didn't. I called the next day an hour or two before they closed and they said they would get them the next possibly that day or the next day. I waited and still didn't receive anything. I emailed them twice asking for pictures, I didn't get a response. If they can't respond to the simple things, don't expect them to respond when you have issues in your unit.

Wow. Where to even begin. Windermere is now "My Rental Company" in Pullman, WA. I'm worried this…read morereview will not reach the right folks since this sorry excuse for a rental company changed their name. My husband and I moved to Pullman and had no other option but to rent through this "company." Everything from start to finish was MISERABLE. We were living in another state and needed to rent in Pullman, ASAP. They would not rent the property to us without an IN PERSON visit. So he booked a flight, signed the papers, and then the worst renting experience we've ever had began. We drove 18 hours and were told the house would be ready for us to move in. WRONG. Nothing had been done. No cleaning. No walk thru. Nothing. So much so there were personal belongings from the previous tenants left behind in the home... everywhere. PLUS, a backed up toilet. (Incredibly unsanitary!!) Let's not even touch on what the exterior of the home looked like. After fixing multiple things ourselves, due to quickly learning that a response from Heidi or her team of "helpers" was not going to com, it was time for us to move out a year later back to our home state. We gave 4 months notice that we would still be paying the rent but would be moving 2 months prior to the ending of our lease. We were incredibly accommodating during showings that they hosted and left the home looking 10x better than we got it. Our lease was up, still heard nothing back from "My Rental Company" when we received a text stating we would have to pay to have someone mow the lawn AND fly back up to do a walk thru. They FAILED to communicate with us and FAILED to complete any of their move out tasks. All of that to say, DO. NOT. DO. BUSINESS. WITH. MY. RENTAL. COMPANY.

My wife and I are incredibly disappointed and frustrated with our experience with Windermere…read more Both my wife and I have excellent rental and credit history and we were still asked for a co-signer, despite having over a year of rent in the bank statement we sent them (which they asked for, but did not look at). This was also clearly stated in the body of the email which also, obviously, went unread. After we replied with an email pointing out the balance in our bank statement they retracted the co-signer requirement. I will say my wife and I made a typo in our application, listing 680 rather than 380 for the rental property we were interested in, however, they failed to reach out to us for clarification and did not make the connection that 680 NW Roberts was intended to be 380 NW Roberts. Which seemed obvious as that was their only available property on Roberts St. We were offered a lease for the wrong property with a lease date that began far outside of the timeframe we asked suggesting further that they neglected to read our application in its entirety. At the end of all of this we were looking to at least have our application fee refund but they were unable to issue a refund. Overall, we had an unpleasant experience. Their combination of incompetence and lack of communication is the reason why we are never going to do business with Windermere again.

I rented from midway for almost two years out of my five in pullman and Brittany is by far the best…read moreof any office staff I have ever dealt with in Pullman. I lived in two different properties rented by them, and while they weren't the most modern of places they were way better than DRA or Helenes by 10 fold. They also don't nickle and dime you to death on your deposit like the aforementioned competitors. Any complaints or maintenance was dealt with immediately (from my downstairs neighbors smoking so much it was filling up my bathroom with smoke, to the water heater breaking, both were taken care of in less than 24 hours). There isn't much parking but its more than most places in pullman offer other than "apartment land"! I feel bad about the people complaining she has her own spot reserved, but she has a child with her and she works there so I don't see why she shouldn't have one! All their locations are also very affordable considering how close to campus they are. Overall, I would definitely continue to rent from them if I had not graduated and moved away from Pullman. The only reason I took a star off is due to the poor maintenance of the washers and dryers in the main complex.

I'd give this apartment complex 0 stars if i could. Our unit was disgusting when we moved in. The…read morebathroom was dirty, and almost all outlets were not able to be used. Our electronics are always shorting out because of the shoddy wiring. The parking is literately non existent, and the manager is on a power trip threatening to tow the cars of tenants just so she has a parking space. The laundry room has around 4 washers and 4 dryers only half of which are working at any given moment if you are lucky. The water system is old and when you run the faucets the water comes out yellow. You can find much better apartments around town, do not get stuck in this dump.

Apartments are not cleaned properly when moving in, unhelpful management, shabby apartments with no…read morerenovations, cost too much, noisy/angry neighbors, can feel the vibrations of footsteps from downstairs/upstairs neighbors. Nothing good to say about this property or apartments. Signed lease with utilities such as garbage, sewer, and water covered but with no notice they started charging $90 for these services.

From the owner: Emerald Downs has 1-, 2-, and 3-bedroom apartments close to the WSU campus and grocery/fast…read morefood/coffee house shopping.