If you're looking for a honest storage facility this is not the one. I was assigned a storage unit that already had a lock on it. I put my debit card was on auto pay, and 3 days later I was charged $71 for something. The girl at the front desk named Keisha said she was going to fix it for me. Keisha said because of this I will wave your payment for this month. Every time I showed up to my storage unit I was locked out of it. There was no numbers to call to get ahold of anyone to get inside of my storage unit. The phone number located on the key box to get into the storage unit was a number for a previous worker. My debit card was then charged another month for $23. I called once again and spoke to Keisha and I told her to take my card off auto-pay. I talked to Keisha about all the trouble I was going through and she once again waved the next month for me. They started adding fees and I called and talked to Jason, but of course he was no help. I went to the bank to gather bank statements and proof that I was being overcharged, and that I was not late on payments. Jason then call me and said that Keisha was disputing that she waved 2 months payments for me. I went into the office and ask Keisha about it and she said I don't know what I did a couple of months ago because, the new owners came in and took all of the paperwork. I then asked to speak to the new owners. Keisha said I'm going to have Chelsea call you from corporate. Of course I waiting for that call from Chelsea that I never received. I then went back to the office to talk to Jason and he informed me that Chelsea said that I had to pay the fees and she will not budge on anything else. I tried to pay partial payments and they informed me that they do not take partial payments anymore. They change ownership without informing me. They move my payment from the 11th of the month to the 1st of the month without informing me. They now have me owing over $500. They changed the name to Storelocal Midwest so don't be fooled. read more
