I called for a patient information on 5/12/2026, at 2:30 pm. I pressed "0" for an operator. The operator was tired, harassed, or is a nasty person. Those who work at the hospital are all very helpful. But this operator was ready to criticize, blame, and not to listen. I have had nothing but good experience at Summit over the years I used it. This operator should be retrained if retrainable. read more

The staff is RUDE and dismissive. You go to the nurses station with multiple people just talking about what is coming up this weekend etc... Or, they are on their phone completely ignoring patients. Do they think I am standing there for 10 minutes to what? Just eavesdrop? Well I do because I am completely ignored most of the time. Some of the MHA's are incredibly nasty and unhelpful. Not to mention that the website is misleading at best. They do have music/art therapy and sometimes chair yoga. Other than that there are 0 psych processing groups. Sometimes a social worker will come in maybe once a week to do a group. Other than that no AA/NA groups, therapy groups or anything as indicated. All day long you can sleep, play games or color. The food is ok at best. Some items a step up from being inedible. Fish or chicken is your food 90% of the time. It is a locked holding cell without treatment. Unless it is the only place your insurance covers dont bother. I will say it is clean and safe in my opinion. Again, the staff treats you as though they are doing YOU a favor and do not need to treat you with respect as a patient. Trust me, nursing in my unit was the McDonalds of nursing. Yet they were slow and completely bothered to do anything their job REQUIRED. Of course not all the nurses were bad. I am speaking overall. read more

Summit Oak Hospital gets a raw deal. I was committed to Summit Oaks Hospital for Mental Health, my experience while I stayed there was very positive. The nurses, doctors & therapist were in their element, All were empathic, caring & understanding to my needs. I must say the nurses were understaffed but yet they went above & beyond. Sadly, the ladies @ the Nurses Station were treated badly by some of the patients & yet they kept it profesional & kind. . read more

I wouldn't wish this insane asylum on someone I hated. Sadly was a patient there yrs. ago, got molested by a staff member. He laughed in my face when I threatened to report him, telling me "no one will believe you cuz you're in a mental hospital." Place bled my parents dry financially, because insurance would not cover me. LIVING NIGHTMARE, constantly overmedicated, slept all day, given shock treatments when no one explained what was happening to me. read more

everyone needs to ignore the positive reviews, this place is horrible. i was admitted in late september in the TU4/ adolescent unit. there was a kid there that DID NOT SHOWER. the staff did nothing about it??? some girl was always making noise and triggering THE WHOLE UNIT. fights started, people got sent to the ER. read more

I'd give this place zero stars if I fucking could! Did not go to this place for any kind of medical treatment, I was delivering a meal as a DoorDash driver, the woman at the desk opened someone else's meal because she did not recognize the name of the person there. She opened it without clarifying whether it was or wasn't food. She tore open the brown bag of food and then asked me while I was there taking a photo if the delivery was food! Who the fuck does that! I wouldn't send anyone there based on the lack of professionalism in that single moment. Do not send anyone you care about there, I doubt that they will get any kind of decent medical attention & yes I'm making a judgement call out of one single interaction, I don't think it's professional WHATSOEVER. read more

As a doctor Mom I regret every moment of this- I really messed up by sending her here. She didn't get better, just more traumatized and will never trust us again. Also, the hospital made a complaint about my honest review and is threatening me to remove it. So I changed it. But there' are plenty of other reviews that support what I wanted to convey. read more

As a family member they as re not helpful and the nurses do not want to speak to you when you call for an update on your loved one. Very unprofessional and rude. The nurse I spoke with Renee for not want to be bothered and spoke to me on a rude abrasive tone it felt like she did not want to do her job and I was bothering her! If she treated me like that how is she treating my loved one and other patients. Not a positive experience! Leaves much to be desired and gives no confidence on the treatment they provide. Look a ty the poor rating across the board before you or your lived one goes here for treatment! read more

This marks ten whole years since I came upon Summit Oaks hospital, especially the youth section. I was 16 at the time and now I'm 26 and decided to share my experience here. In September of 2015, I came here to visit because I self harmed because I experienced my first breakup with my first girlfriend I went out with for a week. She was also my neighbor two years prior. Anyways, when I arrived there, my father and I walked inside and asked if we could talk to somebody about what I was going through. Approximately 20 minutes later, a young lady escorted us to a room and she and my father had chatted about me. A little while later, she basically did an interview on me and my situations. After that, she told my father and I that I would be staying in the children's section of the building for a few days. It was ten days to be exact, therefore I was absent many days of my usual school. Then a gentleman came to escort me to that section and it was a quite a walk, despite being in a fairly medium sized building! Once we reached our destination, I was greeted by a few children in the day room. I then sat down and played UNO cards with a girl who was my age. My mind was all over the place, therefore I couldn't play properly. A little later, a lot more kids/teens came to the dayroom and they all said hello and vice versa. I was a quiet kid the entire stay there, although I was approachable by many. I made so many nice friends there. Any time it was lunch or dinner time, (not a breakfast person) I would get super excited about it as the food was super delicious. Not to mention, I requested double portions, despite being a skinny teenager. I had a roommate that was very cool, he came in my first night and the next morning we introduced ourselves. Our beds and rooms were basic and I wrote tally marks in my notebook to keep track my days of staying there. Throughout my stay, we had several day room meetings as a whole group. The group was divided into two for certain things, such as art classes, music classes, school classes and social groups. We would watch TV shows. I was silent because I didn't have much to say, but I would say a few words to my peers. Everyone else was the complete opposite as far as being noisy and talkative. Some of my peers had 1 on 1 aides by choice, but I didn't need one. Every other day, staff and social workers would talk to me in private about how I was feeling and how I ended up at the hospital. I started taking medications that caused me to feel sleepy and they checked my blood pressure. They also did my bloodwork with needles. The staff were very friendly although some were slightly strict. They ask us every day if we would like to make a phone call to our parents and I would decline, although my father would come see me during visit time to see how I was doing. He also brought my comfy clothes during my stay. During my entire stay, I had peers coming and going. I managed to wish them good luck and hope they looked after themselves when they were leaving. I was close to most of my peers, including my roommate. One kid, not so much as he had many violent outbursts nearly everyday. Hope he is doing well now. The daily group activities went on for my entire stay and had delicious meals.my second to last day, my roommate was going home and I called him over to me. I said "if I don't see you for the rest of the day, good luck" as we shook hands and smiled. Fast forward to my last day there, I was quite sad that I was leaving, but was mostly happy that I was going home. As I was signing out, I said good luck and shook hands to most of my peers, although there were a couple of them that I didn't get to wish good luck unfortunately. That whole experience there made me forget about my ex girlfriend briefly. My father picked me up and I inhaled the fresh air as we left the place. When I got in the car, I logged into my phone and my notifications were flooded with text messages. I responded to each and every one of them with "I needed time away but I'm doing better now." Overall, my experience at the Summit hospital was not bad, despite some of the slightly strict staff, constipated and that one particular kid. I know many people have different perspectives on this. read more

I can not tell you the pain and suffering I endured from the medication. and the staff is abusive, The black woman told me not to come back. The medication is really painful to take - and really bad for the heart. Dr Domingo was nice -but I was scared of him I didn't know how you have to express your pain. I had some problems with the staff. this woman kerri said some mean things. I never spoke up about how they hurt. it's unfortunate that they harass patients. one tech told me about the movie the secret which helped. dr Domingo could have given me medication to ease my pain - but he didn't. read more

I want to start this off by saying, summit oaks you've failed as a system and as a provider for adolescents in our world. I recently got admitted and I will say, I was threatened to be jumped by not one, BUT THREE different patients, and a nurse said to me, " you're all bark but no bite. you talk big but then get scared when people threaten to hurt you, your full of sh*t. your a little PUNK. Thats what you are, a PUNK. Summit oaks staff in TU4 did not do anything. All they did was talk to the patients and the same thing kept occurring, They would occasionally have to be held back and I would have to be the one paranoid for the rest of the day. Their behavior was completely unprofessional and one of the nurses started talking about how its okay for parents to abvse their kids but its not okay for the children to fight back in self defense. The nurse Elicia, was completely rude to me and would occasionally deny me treatment and I was never read my rights nor did I ever see a patient advocate, and defended an MHA who outrightly called me my legal name when I have said to them before I have a preferred name. As someone who's been here twice? Dont force your kid to go here if you're a parent who truly hates your kids. This place has FOUR lawsuits against them and FOUR attempts in the hospital that WERE SUCCESSFUL. If your a parent, listen to what your kid needs, don't let these corrupt systems tell you what to do. Your kid knows them best, no one else does. Let them help you understand what they need to succeed in life. read more

Visited this place for family member, the staff was rude and unprofessional. I saw them on their phone during a 1:1 observation for suicide not paying attention. The staff also loudly yelled at each other and at patients. This is an unfriendly and disrespectful environment towards anyone in a mental health crisis-- if possible send your family elsewhere. read more

There's many more bad things I can say about my experience at Summit Oaks than there are good things. Some nurses were God awful and rude and condescending and others were helpful and a delight to see when they came on their shift for the day. The facility was not well cared for. Janitors spent less than a minute in my room cleaning each morning. On Easter I was very ill from something I ate from their God awful kitchen, vomiting and nauseous for hours on end. I asked for new sheets to no avail and they never even sanitized my bed or the room after my illness. The bathrooms had inexplicable stains on the walls. I don't want to think about what they could've been. We had very little. Room to move around, the unit was just one small community space with chairs and a TV and then a long hall with the bedrooms off of it. We did have an outside area to smoke in but that was limited time. There weren'tany.groups or meetings. Most of the day, we had to fill with our own activities. We would hold our own meetings or play Scrabble or cards. At meal times, we are in the community area. There was only one table so most of us would eat on our laps. They were too cheap to buy trays to carry the food so quite often there were spills and it was very awkward to eat. The beds were so uncomfortable that in the mornings I'd wake up in great pain in my hip. I asked to see the medical doctor multiple times regarding this to no avail. One time she even ran away from me. Thank God for the patients there with me, we all made it tolerable and even fun. I even keep in touch with a few. But my social worker left a bad bad taste in my mouth. Her name is Suzanne. One moment she was as sweet as pie, but when you needed her help, she acted as though we were asking the world of her. Once she told me I was being unreasonable. Other time I asked her if she could research something for me because we had no access to Internet and not much to phone. Well youdve thought I'd asked her for the sun and moon because her reaction, which she tried to hide with fake smile was basically, "are you freaking kidding me?" I'm aware these people have loads of work to do but I was just asking for help which was her job and she was rude and irritated by my questions. Very apparent to me. At least try to hide how much you hate me. So I got little to no help from her all because of a personal grudge. Christian, Nathalie and Peaches were truly wonderful and made the stay more pleasant. read more

Like other individuals, I suffered from issues stemming from my addictive behavior and mental health so I sought to become a better version of myself. With time and through acceptance that I need help to do it, I am better able to manage life, cope with adversity, and remain open to life long learning. The dual processing intensive outpatient treatment program and partial hospitalization program at Summit Oaks is going to change your life. The staff and community that exists there create an inviting, safe, and understanding place to discover the barriers that have held you back and to learn how to move on successfully with your life, family, career, and social groups. I give you my sincerest recommendation to embrace the process by trusting the team at Summit Oaks. 10/10 would recommend it to a friend. Warm regards, Justin C. read more

This place is a complete joke. We were told not to believe any reviews because they were from people who just didn't want to be there. The reviews are right! Do not send your loved one here. As parents, we feel like we failed our son by placing him here! If I could give the facility negative stars, I would. The doctor misdiagnosed my son and prescribed WRONG meds. In addition, the facility is completely short staffed and the little bit of staff they have is rude to the patients. Violent patients are mixed in with the other patients, which causes more stress and anxiety for non-violent patients. And just like everyone else said, you can't get anyone on the phone. In addition, they need to up their visitation practices. We would see other visitors with cell phones and extra guests when we would go in to see our son. It was all in plain view of the supervisors in the room and they did nothing. read more

I attended Summit in the adolescent section in August of 2024. I was dealing with depression and having restricted eating habits. The staff was really nice and I actually saw a dietician as well. I was in another hospital 9 months before for the same type of things and I never saw a dietician but did see a fight. I was traumatized at that hospital so I did not want to go back so family suggested Summit and I had a better experience there and would recommend it to others who need help. read more

Was sent there without my permission and against my will. Only had depression. They did nothing to help. I was denied therapy sessions to treat my depression. Rooms had rats. Staff did nothing to adress. Patients up at 3am screaming in common room. Was denied any access to contact family and employer that I was detained. Was listed as no call no show at my employer due not being allowed to have my phone. Cannot get hold of Dr. to sign off on my disabilty claim. He's either too busy or went home early. Medical and receptionist never answer phone or respond to emails. Staff was nasty for no reason at all ( just because they could be.) Did I mention they had rats. Staff would not adddress that issue at all. They suck! Not only was I not treated for depression and now have PTSD due to stay. read more

Don't. Just don't. I went to this place when I was in 3rd grade (More than 6 years ago), and I still get nightmares sometimes. I don't remember too many details, but I remember enough to hate it. The staff there didn't care about the patients at all. They made me get a flu shot after I already had one that winter and didn't believe me or call my parents about it. The food was shit, I couldn't even have books. I barely slept and since the showers are gross as hell, I didn't shower for an entire week, which brings me to my next point: Trying to leave. They told me and my parents I had to stay for at least 3 days, then I could leave. No. I had to stay there for 5 days (Which is super lucky, and probably only happened because my father used some of his lawyer magic) and my dad who is very calm and professional in situations like these yelled at them on the phone for hours. One time, when the staff got tired of us (Which happened a lot.) they locked us in our room. My room-mate and I sat there for hours until he decided to see if we can come out yet. He didn't return, and after who knows how long I went out there. I didn't see anybody until I looked through one of the windows on to another room and I saw a 17y/o getting restrained and knocked out via medication, all because he dropped the water jug on the floor because they wouldn't refill it. I watched the entire thing happen for a few minutes before someone took me to a room to hide with other patients. They literally FORGOT about me and my room-mate when hiding everyone, then didn't listen to my room-mate when he told the staff I was still in our room. Speaking of rooms, the sheets were gym mats, literally, and they would check in on us every 15 minutes with a bright flashlight. I don't know about you, but that isn't good to helping people fall asleep or stay asleep. I remember crying all day, and instead of a staff helping me, one of the older girls (I was in 3rd grade, remember) comforted me. My depression and suicidal thoughts were worse during and after this. My therapist sent me there for some reason, and for years after I refused to see therapists, and if I did, I refused to talk because I was afraid I would have to go back. After that, when my family and I were looking for new schools, I would have panic attacks when touring them sometimes because I would be reminded of this prison of a psychiatric hospital. I was lucky with what happened to me, many people had even worse experiences, so by no means am I saying I had the worst of it all. Too long, didn't read: It's basically a minimum security prison. 0/10. Don't go. Edit: I'm pretty sure most of the good reviews are fake or being paid to say good things. read more

Hospitalization was so boring, not much to do, staff and patients constantly bickering with each other, food was ok, went outside to smoke a few times a day which was new, no AA meetings for psych ward though, hard to talk to doctor/get treatment rolling. When being discharged you are just left in the waiting room. IOP- drug screens are not constant, groups are intolerable, sitting in a circle doing check in for what seems forever, lunch is provided, doctor is meh, not all covered by insurance. The IOP matched the hospital, very average. read more

Looks like a Victorian building from the front, and a jail from the back. I was inpatient for a week and the staff was mean, I only saw my counselor once, they were a social worker, and met w/ them for 5 minutes, where they pretty much just asked, you good, and left. They didn't care. Chewed paper was on the walls and ceiling, which were also peeling. The fire alarm went off at 3 am and we had to go to the courtyard. They knew I couldn't take pills but forced them anyway, leading me to refuse them out of the hospital and end up in a longer-term facility. I don't expect 5-star food but I'm still traumatized every time I smell something similar. There are better hospitals, I would recommend Four Winds instead, the staff was nicer, they cared, and the facilities were updated. read more

The worst place I can ever imagine being. They give you meds so you will shut up and not bother them. No therapy groups, just coloring books. Loud pounding TV and music all day. They lost my clothing and were put out when I asked about them. They are the rudest most unprofessional group of nasty nurses ever. I wouldn't send my dead dog to them read more

I'd give this facility negative ratings if I could. It's a shame this is what constitutes mental health treatment. This place caused more trauma than help my loved one. Do anything possible to have loved ones go somewhere other than here!!! read more

At this facility, I had never encountered such Disrespect. The nurses were incredibly disrespectful to us while I was in adult inpatient, with the exception of one nurse who was quite kind. The other nurses, however, treated their adult patients with a shocking lack of respect and didn't even try to help them, They speak to us as though we are children. And talked down to us. Even terrible was the physician. When a nurse was so sweet as to bring her own personal radio in so we could listen to music, doctor S snatched the radio right off the table. and said nothing about it. I informed the doctor S that a patient needed assistance immediately. And told me he couldn't help her and laughed in my face. and remained silent when she asked for assistance. and was disrespectful. when I left and went downstairs. My belongings weren't brought to me by the nurses. I informed the front desk clerk that I needed my items. I needed my wallet, driver's license, phone, and keys. to return house? The front desk clerk told me he was unable to assist me. I had to argue and yell. I told him, Can I talk to the manager please? The manager told me and was really gracious. Of sure, I can bring you your stuff. She bought my belongings with no problem. I will not Recommend this facility to anyone. They made my mental illness more worse. I am a very Calm person, but they bring out the worse in me read more

This place is wonderful to recover in but only if you actually want to recover and do better. This is a recent and honest review as I was just released today and I've been observant. I went into the place because I was considering self harm. Which I don't recommend anyone does. If you're feeling this way, please, seek help immediately. I went to the emergency room on Sunday, they had a bed available for me on Tuesday. Covid has hospitals backed up, so please be patient. So, this place is actually really good. The reviews say otherwise but coming from someone that just left and was a great patient (I was able to stay 4 days when the minimum is 7-10 days. So I think imma good source haha) The meals are actually pretty tasty! But if you don't like the options (they give two choices per meal) I suggest you ask for the green salad with chicken. You get 3 meals a day and 2 snacks a day. There's 2 coffee times; 6am and 6pm. It's decaf of course but if you're a coffee drinker, the taste is good enough. The ward has units for rehab, mental illness and even children. My time there was interesting! The staff was amazing. Remember to be kind to them do you can get out as soon as possible. Work with them. Trust them. They want you to get better and find your treatment plan even more than you do. The staff was amazing in TU1. The other patients are and will be your l biggest concern/make it or break it. The don't just sedate people because they're schizophrenic or anything. They never FORCE people to take their meds. It's all a choice to get better. So don't be alarmed when you come across someone that called you a Jew that's a part of the FBI that wants to fry their brain and do insane tests on them. It will happen. Don't laugh at them, don't engage with them. Try not to even look at them. You will also come across some people with autism, depression, ADD, ADHD and much more. But your main focus and goal is to get well to return to your place of choice. They provide transportation home. It'll be a few stops but you'll get there. This place would have 5 stars if they made people feel more comfortable during night time. They check in your room every 15 mins during the night. They slam the doors and roughly open them. So unless you're a heavy sleeper, you'll wake up every 15 mins from 11pm to 6am. And apparently your doors aren't allowed to stay shut at night so the lights from the living/common area constantly shines in your face at night. And the schizophrenics... they're up all night, not sedated and at their peak. I've learned that they are most active at night when activity in the unit is low. They'll yell at the top of their lungs, bark or even have parties with theirselves. And that's okay! But the staff doesn't calm them so that everyone else can get some decent rest besides the 15 min checks. This place wasn't bad at all. Just go there and do what you need to do. read more

I was in 3 private hospitals in my late teens. Fair Oaks/Summit Oaks was the worst by far and completely negative. Carrier was a completely positive experience. The third had great facilities and excellent aides. My psychiatrist and family told them not to use medications on me. They ignored my psychiatrist's orders. There was nothing therapeutic about the environment. I doubt any good reviews are from patients who actually stayed there. Though it was long ago, I see from recent reviews nothing changed. I was there for depression, not in a prison to dry out from drugs, but it felt like a prison, only instead of getting raped sexually, they injected me with a drug that made me feel like I was having heart attack, and I passed out for 12 hours, feeling like I'd been run over when I became conscious. Seemed like all they cared about was me following their schedule. At 18 years old and depressed I needed exercise. When I was kicking a soccer ball against the wall outside the decided that was aggression and I should be on pills, against my psychiatrist, family, and my agreement with them. After the horrible drugging, I pretended to take their pills, and when I got grounds privileges I walked away, called my family, and never went back. read more

My son is a patient at Summit Oaks at the present time. He lives in Buffalo NY and they refuse to discharge him despite the fact that he has complied completely with his treatment. His insurance pays twice the amount from New York State medicaid program. I am genuinely concerned for his well being. I contacted his doctor here in Buffalo and explained his situation. I have also filed a complaint with the New Jersey ACLU. The staff is a menace to any sane person's mental health. They threaten my son with prolonging his time there. I do not know what to do. Submitted July 20, 2021 read more

Someone close to my heart was admitted here into the psychiatric ward. However, I would NOT recommend that your loved one ends up here. It is extremely hard to contact the patient as you are told incorrect phone hours and are given the run around. If you are lucky enough to reach them, they can't identify the patient you are looking for. In my opinion, that is horrible being that it is a ward and the nurses should be aware of who is on their unit. After repeating the patients name several times, the man who answered the phone, hung up on me. I kept calling, but did not have any success. This man kept hanging up on me. I was extremely frustrated with how I was being treated so I put in a call to the nurses station. A nurse picked up and was able to identify who my loved one was, but told me "____ is sleeping". This seems to be their go-to when they don't feel like getting the patient. Secondly, according to the patient, the nurses assumed he left the building and "couldn't" find him, however he was in his bed the whole time. This seems extremely unprofessional to me. Also, apparently the food is not great. This person described this facility as jail, granted it's not supposed to be an all-inclusive resort, but they should have their ish together. Overall, our family is not impressed with this facility and would not recommend it to anyone! read more

(Re: Adult Unit-1) While I know that no psychiatric hospital is a pleasant place, Summit Oaks was by far the worse I've ever experienced as a parent of a child who's been hospitalized at several other different facilities. There are a few pleasant staff members, but the majority are rude. If they treated visitors as poorly as what we experienced, I shutter to think about how patients are treated. Maybe they are rude because they are understaffed and overworked. I don't know. The fact that they are understaffed led me to feel like my daughter was not in the safest of environments, especially since she's been sexually assaulted and one patient said suggestive things to her. Getting through to an actual staff member, should you have questions or concerns can take 15 or more minutes on the phone, and you'll be put on hold and transferred a lot. When visiting, there never seemed to be a nurse at the desk. I had to hunt staff down. Visiting hours are a mess, because the units are a far walk from the waiting room, and staff has to escort groups of visitors back and forth. If you have more than 2 visitors, switching off is challenging, and frankly, may never happen. My daughter came out more depressed and traumatized than she went in.... She also says that many patients got stomach bugs and were vomiting while there- not sure if it was a contagious virus or the food, but either way that's disturbing. Also, discharge papers indicated that she was given the wrong dose of some medications while there! Also, there were some important over the counter medications(s that I supplied that were never given to her. She says the place was dirty and the bathroom stunk of urine. I know that if that's the only place with a bed open, you have no choice, but be prepared for these experiences. My daughter liked her doctor, and the social worker assigned to her case did her job. Stay on them to discharge your loved on ASAP, and alert your insurance, if you feel that they are trying to keep him/her longer than necessary in order to milk benefits. read more

After reading the reviews I was freaking out that my son had been placed here. Ended up being a great place. Wonderful doctor and his social worker was great. He spent 10 days and I think he got above average care. read more

I was sent into the adolescent section of the building. The whole time I was there I didn't see the sun or even get to go outside. I went in with trauma and came out with even more. If you care about yourself, please go elsewhere. This place made my mental health significantly worse. read more

I was there in the 70's, horrible experience at this hell hole, given EST treatments, drugged with excessive tranquilizers. Will never forget the orderly coming into my room at his leisure WARNING me not to tell, because no one believes a patient in a mental hospital. I will live with this nightmare forever. Parents almost went bankrupt as this dive extracted money from them for nonexistent services. read more

Take the words of kids who have been here with a grain of salt. Our nine year old spent almost two weeks at Summit and we were terrified because of the horror stories we read. But we found all the staff to be great, the psychiatric care was just what he needed, and overall it was very positive. I saw the rooms myself and they look like college dorm rooms. read more

Summit Oaks Hospital and rehabilitation release my son with a discharge plan (sorry they never gave him the paper work) to a oxford house in trenton and IOP . The IOP call me 70 miles away to find out where to pick him up 5 days after his release, he went one day and the bus never came back to get him. He was so unstable that the Oxford house kicked him out and left him homeless. I called Summit Oaks 50 times left messages that this plan was not working , he was in crisis and needed help. They said since he didn't follow through on his discharge plan he couldn't be re admitted. He follow through, no one ever came back to pick him up for his IOP, he was not well enough to be on hims own. Now at the mission walking the streets. read more

I was a recent patient at Summit Oaks Hospital in these past few months and would like to say that their efforts in helping all was exceptional. The staff of full time nurses and Doctors made my fellow patients feel very much at ease which is always great. A shout out to BeBe a Charge Nurse and Shameeka. Great Lady's!!! Also of interest the CEO makes himself available to all which is great..... Eddie S. read more

You guys have no clue what you are doing and no experience in this field. While I was there I watched patients including myself get abused so badly. You mis use restraints physically, and chemically. I got way to high of a dose in a chemical restraint. All of the transgender and nonbinary kids got misgendered and you guys don't give a shit and people outside of the binary. I have seen way to many patients of color experience so much racism. I was kept for a month when I did not need it. We would tell staff about high risk urges and you would keep us in our rooms all day. We where always was being yelled at by staff for anything and everything. We all live in fear every day. When we told you we would not be safe in our rooms you sent use there and then blamed us for acting on urges. The dietitian told me that there is nothing wrong with losing weight when I told her about my eating disorder. You all pulled groups out of your brain rather than using evidence based treatments. You all need to get your act together because you are treating patients so awful. And to every parent and guardian out there of a teen never trust them with your child read more

Summit Oaks held my teenage daughter hostage, playing a shell game with our insurance company to keep her there in 3 days increments, numerous times. Her original stay was to be 5 days, which turned into THREE WEEKS! Worse, they outright lied to us on what they were telling our insurance company. I've placed a complaint in to my insurance company and the NJ State Attorney General's office and am currently seeking legal action against Summit Oaks. Do not let your child spend a minute in this place. read more

Was a patient here back in 2010 - helped me more than I ever thought any place could. Friendly and supportive staff. I go back every Monday to share my experience with patients there - place holds a very special place to my heart. Recommended for anybody seeking help through addiction or mental health issues. read more

If I could give this place negative stars, I would. In fact this "hospital" does not even deserve that much. If anyone is reading this and thinking about sending their child or a loved one to a mental care facility in order for them to get their life back on track and to truly recover, then please don't send them here. If you do it's honestly abusive and highly counter productive. Many of the patients here are almost beyond help. It's really like American Horror Story: Asylum. Your days consist of watching one television in the middle of an empty room and if you're lucky to find someone who you can actually hold a decent conversation with, they have some games. It's really like a minimum security prison. During my stay there I witnessed a young girl have to be strapped down to a bed because she went off the rails and starting trashing the place and assaulting the staff which only consists of two people who are barely qualified and a doctor. I also witnessed a woman walk around the hospital naked. No one cares about anything. It's really a horrid place to be. When choosing a mental health facility it is crucial that a lot of research be done in order to avoid this type of situation. Sending someone to a place like this indefinitely makes them far worse than whatever condition they were in prior to being admitted. read more

I cannot overstate just how awful this place is for addiction treatment. There was one night when we all actually went without dinner as they suspected one person had been using and it was up to the patients to determine the culprit, which led to unsupervised patient infighting. Until then, we could not eat. Ultimately, it was discovered that they had made a mistake, but there was no apology. Many of the staff are actually abusive to the patients. It's obvious that due diligence is not a part of their hiring practices. We were treated more like criminals than people suffering from an illness. The social worker handling my case was truly pathological and had no business being in a position of authority. Like so many other staff members, there was a sadistic edge to her behavior. .. like she enjoyed making you uncomfortable and frightened. It wasn't a far stretch from Cuckoo's Nest... no joke. She so sweetly promised my mom (in front of me on the phone) that my mom could call her anytime to check in on how I was doing. Well, when I called my mom one afternoon, she asked if I'd gotten the message from my social worker that she had called and left a voice mail asking about me, which was never returned. I told her that the social worker had relayed no message to me at all. Such a psycho. She also gave the "course" in chronic pain management, which amounted to her literally reading from a chronic pain book at each session. That was it. No discussion. No therapy. A pathetic joke. What an awful person. Sweet as pie when doctor was around, evil witch when she was one on one with you. I could go on for hours explaining all that's wrong with this place, so I'll sum up by saying that one should run screaming from Summit Oaks before they ever seek help for ANYTHING here. Oh, and it's INFESTED with mice. They're everywhere, were even in my bedroom. Enough said. read more

I discharged from this hospital recently after being treated for Depression. I literally, and I mean L-I-T-E-R-A-L-L-Y do not have the time or energy or the memory sharpness to recall every horrid thing that happened during my overstay at this facility/minimum security prison. I should not have been there longer than 6 or 7 days (not my first rodeo, ok), I discharged after 11 - I'm positive they were just keeping me as long as they could because my insurance company kept paying them as long as they understated my progress. My doctor and social worker were great, but clearly had way too much on their plates. I did take issue with my nurse who tried guilting me for the self-destructive actions that got me there and was basically told that I was not helping myself get out by being asleep all the time and not trying to make friends, like what the f***? I'm not at a sleep away camp. I ain't here to make friends. I overheard employees complaining about being sent home early and having their hours cut. They were SO understaffed it was horrendous. It took forever for literally anything to get done. I was told to ask three different staff members for a cup of water because everyone was too busy to do such a simple task and the last person I asked yelled "NO!" at me angrily before walking away. I had to wait for dinner to have a cup of their their watered down Hawaiian Punch. Healthy. Why wasn't WATER even readily available to begin with? Its not a damn sharp. I was literally told I was s*** out of luck when I wanted to take a shower and found that my assigned shower had been urinated all over. They would not call a custodian to clean it up or let me use another shower and I was told I would have to wait until the next day and hopefully I would "get lucky." So basically personal hygiene is literally left up to luck at Summit Oaks. The group sessions were useless and moderated horribly, allowing them to be hijacked by the same patients for like ten minutes before being told to wrap up their rambling about things that were no longer relevant to the group's topics. Some patients eventually roll their eyes and sigh before abruptly getting up and leaving the room because listening to the one-sided rambling discussions just became insufferable after awhile. I don't think I ever completed a group while I was there. When I was filling out my discharge paperwork, I came across a question on a survey about what they could improve upon. Number one thing would be Bedside Manner, but that would imply that there was any Bedside Manner at all. THERE ISN'T ANY. I watched one of the guys on my unit get yelled and called a drug addict by the staff as he cried and moaned in seering pain (he was recovering from a recent surgery) and they barely did anything when he eventually HAD A SEIZURE. Paramedics were not called. Patients who were familiar with seizures intervened and cared for him. I'm sure this anecdote is sufficient enough to complete this review. Oh wait, one more thing: the one time I did get their full attention was after discharging, before I left the building I was directed to an office where some bitch literally demanded my copay right then and there. I told her "I, like many other patients, arrived here in an ambulance. I don't have my wallet." ... even though I did have my wallet. I just wasn't in the mood to throw $$$ at them after being treated like animal for 11 days. She demanded that I call her as soon as I got home with my debit card info. I said uh huh as I left, forgetting about it immediately as I thought about what I should get at Dunkin Donuts on my way home. ETA: My new pdoc threw his head back and groaned when he found out I had been there. He was in agreement with me when I told him it was literally a prison. Any decent psychiatrist in North Jersey would never agree to sending a patient to Summit Oaks. read more