I went to the ED in the morning around shift change. Both nurses were fantastic and timely with managing my pain and giving fluids. I had an older gentleman transport me to ultrasound and cat-scan, he was so kind, funny, and helped keep my spirits high during a high-stress situation. The tech at cat-scan was also so kind and lovely to me. I was in and out in under 4 hours with extensive testing, and sent home with antibiotics and pain management. Doc was kind, efficient, and knowledgeable. read more

Overlook has been our hospital for over 35 years, and the care, quality, and overall experience are consistently A+++. It's no surprise that Overlook is ranked as one of the best hospitals in New Jersey -- the entire Atlantic Health System is outstanding. I will be forever grateful to the Overlook Breast Cancer Department for discovering my breast cancer during my routine yearly mammogram. I am thankful to the oncology team to be here. Every department and office experience were lovely and knowledgeable. read more

This hospital and the emergency physician Richard Barnett, DO caused me a movement disorder from medicine given for nausea, then didn't report the incident or tell me what was going on which led me to be re-exposed to drugs which I am allergic to (confirmed by more competent and qualified specialists) and caused severe adverse symptoms and significant injury and misdiagnoses. I encourage everyone with a similar experience to report directly to the State Medical Board as it is an issue being downplayed and concealed by the very same people who are causing it. Mind you this happened twice to me a year apart Because the first doctor blamed the reaction on anxiety, and didn't list it as an allergy or warn me. I read the same thing happened to another person through a different Overlook physician's review's as well... read more

As I'd imagine with most hospital stays, there are hits and misses. The biggest hits were the wonderful care that I received pre-surgery. All of the nurses and hospital staff that checked me in, started IV / medication and did surgery prep were A+++. This was a really stressful few hours, especially since I had to say bye to my husband and I was alone. Everyone that I encountered went above and beyond to make me feel less scared. The misses were the care that I received post surgery. I had a major surgery and had to stay overnight. The night nurse was not kind or helpful. I needed so much help, was in so much pain and could barely move and she had the audacity to complain that she did not want to be there or working the night shift. I felt nervous every time I called for help. Not great. Food service also took hours, which was not fun after I was finally allowed to eat after hours of fasting. Because of the post-operative care I probably would not return to Overlook if I had the option to avoid it. read more

Local hospital, part of the Atlantic Health system. They also have an ER with a pediatric section, and parking garage, small mini-doctor's offices with specialists (separate billing from the main hospital) and other buildings. True to the name, located up on the hill. Service in the ER, like many places, is slow... it'd be better if they had a 24-7 urgent care center. read more

Overlook Medical Center - Parking sign - Medical Centers Near Me - Summit, New Jersey

Absolutely awful, unacceptable experience in the ER. I arrived in the ER on Friday evening at 1:00am due to excruciating burning pains in my lower abdomen. An MRI was completed at 8:30am, at which time I was told by the technician that results would be available within one hour, or two hours at most. This expectation was reinforced throughout the morning. By 11:30am, I had still not received any results and was informed that the imagining was awaiting "final review" from the doctor. During this time, another nurse asked what my pain levels were (a 6), with a dismissive attitude rather than addressing my pain or doing anything to offer relief. From 11:30am to 1:30pm, no nurse or physician checked on me. I still had not eaten all day, was experiencing significant nausea from hunger, and was never offered even basic paid medication such as tylenol. At approximately 2:00pm, after being in the Emergency Department for 13 hours, I still had not received an update regarding my test results. I have to leave my room to locate my nurse, who stated "she was trying to find the doctor." When I expressed concerns about the lack of communication and requested a different doctor, I was told a supervisor would be contacted. By nearly 3:00pmn, I still had received no update. When I requested to speak with whoever was in charge of the ER Department, I was met with sarcasm and a mocking tone rather than professionalism or empathy. At that point, I was informed that my MRI results would not be available until after 8:30pm, which contradicted everything I had been told earlier that day. Not to mention, I was also told that the supervisor had also only been called 15 minutes prior. Finally, at approximately 3:45pm, an Emergency Department doctor came in and informed me that there is no radiologist available on weekends to review MRI results. This critical information was never disclosed earlier in the day and completely contradicts all prior information I had been told. After 14 hours in the Emergency room, with no diagnosis, no communication and failure to address basic needs such has pain management and nutrition guidance, I demanded to be discharged due to the overall incompetence and disorganization of my care. While I understand Emergency Departments can be busy, patients deserve honest and accurate information, reasonable communication and respectful treatment. None of which I received. Please note I am currently pregnant, which makes the lack of attention to my pain, nausea and overall condition incredibly concerning. For a first time expecting mother, I can assure you I will absolutely not be delivering my baby at your hospital due to the lack of complete incompetence. read more

We didn't want them to do a procedure but they did it anyway and it ended up killing my wife. Care quality is terrible. They like to take risks and your money. read more

Mom was taken there by myself for a UTI. We spent over 8 hours in the ER until she had antibiotics and fluids. Then transferred in the the hospital. Was doing well, was planning to be discharged, then was called and told she had to go to the ICU . Very little if no communications at this hospital and this is FAR from the first time. Rated as number 3 hospital in NJ? How, I do not get it, I think it is political. Money driven. Mom was at another hospital, had total communications and very good treatment. She was in this hospital for Christmas, they did not give ANY patients gifts, or anything, at all not even recognize the holiday season. SAD ! Mis messages and not good communications. I looked they are down to 2.5 stars, humm, yet I live near JFK University Medical Center, it scores better I wonder sometimes, after all this ! Where you go makes a difference and the outcome as well. I called Numerous times to the Patient Experience Center, for days no one gets back to me. Met with them in the past in person, no changes. Spoke to the head people there, no excuses. Sad and I even Volunteered to help there in the Psych Unit which I have done. Sad Sad Sad. read more

Go to Morristown Medical center instead! Staff at overlook are on auto pilot. They don't care about patients at all. My husband was in so much pain and they just rolled their eyes and blamed him. He was having complications from a subdural hematoma. They ignored him and mistreated him. The staff on the 7th floor completely lack any compassion. It was a total nightmare. Go to another hospital for the proper care! read more

I went in for a same day procedure on December 4th. Dr. Andrew DeFazio and staff were amazing. From the time I arrived to the time I left the patient care was second to none. While the staff was absolutely incredible, Dr. Andrew DeFazio's care and bed side manor were indescribable. My husband and I truly appreciated Dr. Andrew DeFazio and team. Thank you. read more

If I could give a zero then I would. Despite there being a lot of really great nurses there, attentive, friendly, capable, etc.... there are a few who do not deserve to ever, EVER, work in healthcare. The two I am referring to shared many of the same characteristics that included a bad attitude, rolling their eyes at family members and even the charge nurse, entitled huffing and puffing, arguing about being caught doing something wrong and even against hospital policies and the law! And the list goes on! Both of these nurses were on the 10th floor. The one named Subin, was forcing pills into my brother's feeding tube that were not crushed fine enough. There were big chunks, some as much as a quarter of an inch across! Yet she tried so hard to plunge that into my brother that her hands were shaking. Of course this led to her clogging the feeding tube. What did she do? She left my special needs, blind, paraplegic brother in that condition and what's worse is she denied him any dignity by covering up his private parts! She left him exposed like that and started walking out the door! Didn't say a word. Refused to answer my questions about what she was doing , just walked out. I caught up with her at the door and she just ignored me and walked out. I assumed she would be coming right back and took the liberty of covering my brother's nakedness that was left for any passersby to view. She did not come back. Because of that untrained idiot my brother has to go through another three hours of hell having other people try to correct the damage she did to the feeding tube. What's worse is that she clogged it so badly that he didn't get any food or nutrition from the feeding tube for nearly 24 hours when another nurse noticed that the food container had not been changed and was still full. It has become totally blocked and he went without fluid or nutrition for a whole day. Was this "nurse" fired on the spot? Was she suspended pending investigation? No! She wasn't reprimanded at all! She was not punished or admonished or even given a warning for her behaviour. The next incident was when it was time to be discharged. The nurse then refused to give my brother the medication he requires in order to be transported and although I requested it three times she would only reply," oh. You want me to do that now?" But then she wouldn't. I also asked her repeatedly to remove the multiple IV 's from my brother's arms. Which she kept not doing. Then when transport arrives I asked her again if she had removed the IV 's from his arms and she gave me attitude and said , in front of witnesses, that she had removed them. I had been busy running things back and forth to my mom's car and my car since we were only told that we were being discharged less than two hours from the time the transport was supposed to be there to remove my brother so I made the HUGE mistake of believing that this nurse did her job! You can imagine our shock when we got my brother home and unwrapped him from the blankets to find the IV needles still in his arms. Now remember that this nurse who left them in assured me in front of multiple witnesses that she had removed the IVs. She did not. When I spoke with the hospital about this problem later they tried to tell me that the nurse in question had " self reported" herself for having " forgotten" to remove them. Really??? Bull!!! I had asked her at least three or four times over the space of two hours to remove them and she blatantly lied in front of witnesses that she had done it! But she hadn't. Self report my backside! She also refused to give her name. The hospital has also refused to give me these nurse's names. It is my family's right to know the names and licensing information of these two alleged " nurses" yet the hospital administration is refusing to provide us with those names. I fully intend to report both of them to the state nursing authorities and medical boards. I will be filing complaints against them for negligence and medical malpractice. The hospital knows this and is denying me the information that is supposed to be made available. Ok Overlook! You want to abuse a special needs paraplegic and think you can get away with it? Guess again. I'm not going to be talked down to by your so called risk and human relations department who like to change words and answer questions they want to and not the ones I asked. This is not over. I will get justice for my brother and for the abuses he suffered while he was under your alleged " care". I have plenty of photos I can add but due to the nature of the concerns and how they were perpetrated against a special needs person who is unable to do anything about it I am unsure if I should add them. read more

Overlook Medical Center - Medical Centers Near Me - Summit, New Jersey

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Twice my son has been in the emergency room and ultimately an inpatient at Overlook Medical Center in Summit NJ. In both cases it has been a potentially life threatening situation and he needed an IV. In both cases it required MULTIPLE Attempts to get a stable and secure IV LINE in place and operating. The ability to insert an IV in the ED should be a quality indicator - on the first attempt. His arms looked like a PIN CUSHION. IF YOU CAN GO TO A DIFFERENT HOSPITAL DO SO! I'm afraid they are incompetent if they can't get an IV going!! read more

I came here straight after working a 72 hour work week! I fell backwards on the job! I have been waiting in the ER for over six hours! I waited 3 hours for a cat scan then an hour after that an X-Ray! I came in it was pitch black now it's after 6 am and I'm still waiting! They will be changing shifts soon! This is the worst place to come to! I should have gone to St Micheal's but I work in the area. They use to be one of the better hospitals in the area now, they are just like the rest of the hospitals in the worst areas! read more

I can't believe some of the negative reviews. I have nothing but gratitude and kind words for the folks at Overlook Medical Center, formerly Overlook Hospital. Both of my parents passed away at Overlook and were treated in the most humane and compassionate manner. For this, I am beyond grateful. My father had Sepsis and a wonderful, caring doctor. My mother passed from COVID-19 and her end-of-life doctor was just as wonderful. Overlook is also great with kids. I had surgery there when I was a young child. I still remember how nice the doctor and staff members were! You all have hard jobs. I don't envy you. I know your work got harder after COVID. Everything changed for all of us, including those in the Medical field. I know this to be true. All I can say is thank you. I took this photo on one of my epic walks around Summit! (I actually love it)! One more thing...I hope you all know how special you are...and that you do change lives! read more

Overlook Medical Center - Overlook Medical Center Summit, New Jersey - Medical Centers Near Me - Summit, New Jersey

Had to completely rewrite this review from the top down after finding out that using AI is against Yelp's guidelines (I was too demotivated to waste brainpower writing my own) but anyway... To say that this hospital has been the bane of my years as a teenager might as well be an understatement at this point. Their negligent actions have completely overshadowed my teenage life, and if I could give them anything less than zero stars, my review would be negative infinity. It's not about how disgusting it was or how rude the staff were (I have not been inside that place), but rather about how negligent they were, and the impact their negligent actions had on me and my family. On New Year's Eve in 2022, our cousin fell ill just a few hours before a year we had all been meticulously planning to spend with him, and had to be driven to this (disgrace of a) hospital by his wife, where they waited two whole hours (or so my mother said) only to be callously discharged almost immediately. And it was the only hospital with the right resources that could have saved them, but they didn't even try, making it inevitable that he would end up dying sooner or later. When he ended up dying on the 9th of January (only six days before his own daughter's birthday, which was celebrated in tears), our lives were instantly shattered by this wrongfully early death. My mom has never been the same, and I myself have developed uncontrollable anger issues over time. Almost a year and a half later, my life is still overshadowed by their actions. I eventually found out that it was also their malpractice that contributed to my grandmother's unexpected passing five years previously, and that only deepened my resentment. And then to make matters worse, we tried to take them to court only for them to somehow convince the court that there was no true case against them. Any possibility of me even considering forgiveness is officially off the table. They don't even deserve it after the meaningless mess of a cycle they've reduced my life to, or after all the bad stuff that happened that probable wouldn't have happened otherwise. It's honestly no wonder the bad reviews keep on coming. Keep on writing those negative reviews, everyone, for all we know it could be our only way of showing them how much they're failing as the supposed "hospital" they call themselves and making them reconsider their negligent ways. So yeah, that's my story about how lives were lost and my perfectly happy relationship with my mother has become toxic, all because they just didn't want to do their fucking job. I don't know how long it'll take for us to fully recover, but I do know that in the end, our love will triumph over all the hatred and anger and grief they've cast upon us, and justice will be served. As for the hospital, they can just go fuck themselves at this point. (P.S. If this was a Dhar Mann episode, the theme would likely be something along the lines of, "Sometimes even the smallest (negligent) actions can have the biggest impacts on others' lives." lol) read more

I spoke to Faisal on the phone at Overlook at the MRI Department and told him I was anxious about getting an MRI. He suggested I go to Wayne Radiology because they have a bigger machine which is more comfortable and the best images. He also was going to call his connection over there since he is has a connection there and he knows I have white coat syndrome. I told him we need many more compassionate, intelligent medical professionals like him in the medical field! I am truly grateful! read more

Recently, my dad was admitted to the Ortho floor (second floor). Collectively, we had a terrible experience, especially ofcourse, my dad. My dad has cancer and he was not treated well, neglected even. Doctors and nurses were supposed to change his diet from BRAT to regular, from Soup only to regular. When the doctor saw him eating soup one of the days, he even questioned why my dad was still eating only soup. However, changes to his diet still were late. My dad was starving. When my dad asked about eating crackers, noone ever got back to him. He slept hungry. When my dad was told he would be able to leave as per the GI doctor- nurses took forever to confirm with Dr. Shukla. When my dad asked one of the nurses for his nurse, he was met with a mean attitude with the nurse asking, "what do you want from the nurse now?" This was traumatic for the entire family, especially my dad. I pray my dad NEVER gets treated with such neglect and bad attitudes here at Overlook again. Message to nurses and doctors: HOW WOULD YOU FEEL IF YOUR LOVED ONE WAS TREATED HOW YOU TREAT PATIENTS?????? Think twice before you neglect and dismiss patients. read more

By far the worst experience ever. My father, diagnosed with brain cancer, was treated more like a chore and less like a person. The ER nurses and aides didn't care that my father had a seizure for hours. They told my mom, 'its only been 2 hours' and went on their merry way to gossip at the nurse's station. When he lost his ability to walk, the ward nurses hid his help button. So, when he had to use the restroom, he had to yell for help. But still, no one came. So, instead of using the restroom like a human being, he had to urinate on the floor from his hospital bed. His oncology team? I personally saw them once. And, the last time I brought my father in for an appointment, the one oncologist failed to even read his x-rays. The simplest thing to do, granted the size of the tumor. The oncologist kept saying, 'his brain is swollen from the chemo and radiation, and that we'll have to see what it looks like in 2 weeks after another scan.' Five days later, another oncology doctor called, one who actually read the x-ray, and told my mother that my father had an active brain bleed and to get him to the ER immediately. And even when my father was bedridden, the oncologist NPs and quack doctors were pushing for rehabilitation. Mind you, his main brain tumor was the size of a fist. Mind you, he had lost his ability to walk and would have constant seizure. Mind you, rehab was $1500/week. I've worked in medicine my entire life. I served 8 years as a Hospital Corpsman in the US Navy. Today, I work in surgery. This was by far the worst experience ever. Do not go here. I don't care if they have some 'best of ...' banner posted on their website. The hospital -- nurses, doctors, etc -- doesn't care. They don't pride themselves on patient care. They will literally chew you up, spit you out, drain your entire bank account, then move on to the next victim. read more

My sister died on Mar 7, 2025, less than one year after being in the care of the oncology team at Overlook Medical Center. An ovarian cyst was discovered in April of 2024, and she was told if she changed her diet it would shrink on its own. She did so and went back for a scan in July to check the progress and was then told that there was a mass. According to my sister, there was one doctor who detected it in April but no action was taken but the doctor insisted the scan did not pick it up. A biopsy was performed on the mass, and while anxiously awaiting for the results my sister was told that they could not find the biopsy results and it seemed to be lost. At this point the level of confidence that I had in Overlook to care for my sister was in my shoe. Once the results were "found" my sister was given a cancer diagnosis. I strongly recommended that she get a second opinion for these reasons: they ignored the findings of the one doctor; lost a biopsy; her husband was diagnosed with cancer and died at Overlook last year 2024 after enduring heavy rounds of chemotherapy for over 2 1/2 years with a promise of a surgery that never happened. The bombardment of drugs disintegrated his liver until nothing more could be done. We also had a mutual friend that shared her experience with Overlook, saying she was diagnosed with endometrial cancer but refused to believe it. She went elsewhere and her new physician gave her no such diagnosis. However, my sister moved forward with the treatment that the oncology team told her would work and began a chemo / immunotherapy regime in August. Meanwhile she was struggling financially and tried to apply for SSI benefits before age 60, but it was denied because her doctor stated that her condition was "not terminal". The side effects of the chemo drugs were brutal. She constantly had a fever, elevated heart rate, severe decreased blood cell count, shortness of breath, spitting up blood, and blood clots issues. These are considered severe symptoms of which patients are instructed to contact their doctor immediately. Seemingly, it was not enough for her doctor to stop the treatment, only to prescribe medication and remedies to counter the side effects. The drug Eliquis was given to remedy blood clots but the side effects worsened my sister's condition. Early Jan 2025, she was told that her cancer markers went from 5,000 to 116 and was cleared for surgery. The target was to remove the mass and do a total hysterectomy. Nothing went as planned. They did not get all the mass, and they did not remove all her reproductive organs. Within two weeks after the surgery on Jan 31st her health rapidly declined. In my opinion the complications were due to an exploratory laparotomy gone wrong that was performed by an inexperienced team of doctors. I feel my sister was Overlook Hospital's oncology team's failed experiment and became disposable. I would like to encourage anyone who has received a cancer diagnosis to get a second opinion before moving forward with any form of treatment. Hospitals and doctors are given incentives from pharmaceutical companies to use their drugs. There are certain factors that determine your prescribed treatment, mainly your insurance and your race. Hospitals are corporations; therefore, it is not unfathomable for them to put profit over a patient's health. Some cancer patients may have fallen victim to some kind of experimental or unnecessary treatment. Read the forms that you are given before consenting to any procedure or treatment. Hospitals and pharmaceutical companies know how to cover themselves. Remember that you have the right to decline treatment if you feel it is doing more harm than good. It's your body and you have the right to say no. Research and find a doctor that will treat you as if you are one of their family members to avoid those who seek to profit from your pain. "For the love of money is the root to all evil". While my sister was on her deathbed, she began to spit up what looked like coffee grounds. I learned that this was a side effect from all of the chemo drugs she had been given. I visited the Keytruda website and read that this drug "can cause your immune system to attack normal organs and tissues in any area of your body and can sometimes become severe or life-threatening and can lead to death...these problems may happen any time during treatment or even after your treatment has ended". The point to be made is that all chemo drugs can potentially cause irreversible damage to the heart, lungs, kidneys and liver. There are people that die from cancer, but people also die from cancer treatment and I believe some doctors use the excuse that the cancer spread to other organs, when it is damage to the organs caused by the drug. From Aug to Dec 2024 my sister was given an excessive amount of chemo, but was it necessary? My sister should not be dead five weeks after being cleared for surgery. Something went wrong and "the team" needs to own it. read more

Main OR Nursing Staff: Recent hernia surgery was successful. Main OR nursing staff was uniformly excellent, extremely competent, efficient, and super pleasant. They did everything needed to ensure my comfort and a successful outcome. They were also kind and caring to my wife and sons. read more

Great staff. Caring nurses and aids. I will recommend this hospital to family and friends.

Over the years overall my experiences have been ok. This hospital is particularly confusing for me but each visit I usually get the help I need to navigate it and the Hospital it self is pretty decent. I like the indoor tunnel to get into the medical arts building on campus and two entrances and walkability make it ok too. My problems are interactions I've had with some of the staff. I didn't have cash to leave the parking area one visit, at the time it was only cash and the guard was so rude about it. I might've left, but I've also been pulled over for being suspicious during another visit (Of course that's not what they said when I was pulled over, but my tail light being out when bringing a client here. My most recent visit, I brought my client to the ENT and the office staff lady was also very rude to me. I'm pretty sure attitude with patients and those with them isn't part of job descriptions, Summit Overlook and Atlantic Health should be reminded of this. read more

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First thing i should note is that i was Bed-Bound. I was having trouble standing and walking. So i couldn't just walk out of the Hospital, Unfortunately. I was also badly mentally disabled from a serious lack of Oxygen to my brain. That was the very REASON for a trip to the ER: Fainting from Lack of Oxygen and very poor Bloodflow. Which also was Causing Risk of a Heart Attack. Surgeon rapist, desperately wanted access to my Crotch and me under Anesthesia Insulted my intelligence in response to me saying No. Then ordered No Food or Water for well over 24 Hours Making the Condition worse, and it is, simply put, abuse. Ultrasound Male rapist, kept trying to expose my private bits and kept trying to put his fingers on me where they don't belong. He was trying to molest me while doing the Ultrasound. Using close proximity of the Machine as an Excuse to touch me sexually with his fingers by touching me where he absolutely did not need to. There was literally a battle, where i pushed his fingers away, and he pushed back, trying to gain access to parts of my private bits. I was literally a Captive. And the whole time, he was talking to me as though he's a friend of mine, telling me how much women love him and what a great friend he is to women. I didn't want him to do the Ultrasound to begin with, as a woman had done the first Ultrasound and she was safe and lovely. There's no reason she couldnt have done both Ultrasounds. Male Tech rapist, kept putting items between my legs, specifically between my thighs , so he could keep touching me there. Continued even though i addressed it to his face. 1 Female Nurse was very badly hurting other patient in the room, she kept moaning in agony, but the nurse didn't even try to find another way to clean the patient. Then that same nurse harmed me too: telling me the Camera in the room doesn't work to get me to get Naked on Camera. I realized afterward she was f*cking lying. And Lying again about what she was going to do , telling me to "just trust her" and then she tried to secretly do something against my Wishes, which was put another IV line in. I was already f*cking Bed-Bound with one of my arms stuck with an IV, being Sexually Assaulted by Staff and Being Starved and deprived of Water. I ALREADY felt like a Prisoner. And she wanted so badly to take away the use of my OTHER arm that she tried to SNEAK it in, after i had many times said F*ck No. Another Female Nurse lied about the size of the Needle and where it's least painful so she stuck me in my stomach and it was excruciating and hurt for days after Another Female Nurse after i told her she can't stick it in my Stomach , told her to stick my thigh, and explained what the other Nurse did, she stuck me in my Thigh which WAS less painful but then she Violently rubbed and shook the injection site, causing me more excruciating pain that again lasted a long time Then she lied and said rubbing it makes it hurt less. You have a bunch of rapists, abusers, and sadists working there. They're clearly not concerned with good hiring practices to safeguard the Lives of patients. The only reason im giving this Hospital more than 1 star is because of the handful of GOOD Staff that worked with me. I will Edit this when i find the list of their names i wrote down to give the Actual good ones Credit. * i hadtouse the termPrivate bits becauseyelp keeps deleting myReview for saying exactly what the offender was doing and where. read more

I had outpatient surgery there on Friday. The nursing staff and care i received were outstanding. I was sent home with no pain meds but thats on the doctor. My friend left me stranded no way home. They were all caring and concerned. Only bad thing i can say are better sinage so your not walking in circles otherwise 5 star staff thanks ladies for thecwork u do. read more

Zero sense of urgency, long wait times with no communication from doctors or nurses, horrible attention to patients. Staff was not knowledgeable or helpful with anything during the 28 hours we were there. We didn't feel seen and didn't even have a doctor or nurse assigned to us in the emergency room. Horrible experience read more

Been in and out of ERs for the last 10 years for both my mom and dad. Never experienced the neglectfulness we experienced today when we had my 67 year old non-verbal mother with dementia brought in for a feeding tube change. She was in the ER for 11-12 hours total and they suctioned her once only after I had to beg and plead them to call respiratory for several hours first. She has a tracheostomy and a history of mucus plugs (which I told them) and needs to be suctioned once. every 2-3 hours at a minimum. They also left her sitting in a pool of drainage from her feeding stoma and only agreed to change her and get her on a dry surface after I asked 3-4 different nurses for help. I'm certain if I wasn't there they wouldn't have bothered to clean her up or get her dry at all. Even the initial transport crew that showed up to bring her home said the nurses had left her in an unacceptable state and then left because it was taking the nurses too long to come and clean her up. I could go on about several other ways they neglected my mom today but the worst part was when me and my wife came in to turn my mom and care for her (we've both been caretakers for her for years) some lady we hadn't seen all day came in and accused us of "poking and prodding around without gloves on." So not only were they neglectful and clueless about how to care for her, they topped it off with rude and abrasive. Their lack of care was only matched by their lack of empathy. Despicable human beings. If you ever have a sick loved one local to this hospital, I'd highly advise going to a different ER if at all possible. Worst staff and treatment out of hundreds of trips to the ER we've unfortunately had to make over the years. read more

I needed spinal surgery. I've been suffering tremendously. After two failed discectomy's they wanted to do the same a third time. The L4 L5 was shot plus a few other discs are bulging by now. When I got the MRI, I sought out a second opinion and that's how I found my "ROCK STAR" SPINAL SURGEON, DR. KENNETH KOPACZ -South Orange Ave, Livingston ~! I literally begged Dr Kopacz to help me. I was at my wits end. I never get depressed. But this was starting to take me down. Dr K explained how he would help. In layman's terms..... He removed my L4- fused nerves, then put a cage around my whole lumbar then turned me over and put a cage and screws in my back. It really sounds bad and it probably is but these two surgeons together are incredible together and I can't believe how good I feel. Dr Kopacz' scheduler, Vanessa DaCosta had the absolute best personality! She was kind, compassionate & patient. She returned every phone call- you never had to call her twice. That's rare ! I waited 14 weeks for these two surgeons, Dr Amit Patel, Morristown, was the vascular surgeon. That's how busy they both are. So, yes, I was willing to wait for the best. And I swear to you -they are the best & they were worth the wait. Today is my 5th day after surgery & I'm not using the walker or the cane. I'll POST A VIDEO for you all TO SEE! !! I also walked up and down stairs today. I went from not walking more than 20 yards on a good day to walking about 40 yards- each way two days after surgery with Jonathan, my very handsome physical therapist - (another kind soul) I really did not want to go to Overlook Medical Center, I wanted to go to St Barnabas and that's why I chose Dr Kopacz, he was from St Barnabas -the problem was- he needed a vascular which they call a first assist and the vascular surgeon that he does this particular surgery with is at Overlook, so that's how I ended up there. Important fact: a good vascular is so important to your recovery. After surgery, I never had pain and imagine all of the moving parts in your belly that need to be moved aside to slip this cage in to your spine through your belly. I was cut from my belly button straight down. Let me tell you that I AM SO HAPPY I HAD SURGERY AT OVERLOOK MEDICAL CENTER It is the BEST! No doubt. One person I definitely have to acknowledge & thank from the bottom of my heart is Mary Pat Sullivan, she is in charge of all the nurses at Overlook. A couple of nights before my surgery I took to social media and was immediately contacted by their social media team. I privately shared my number with them and within minutes on a Sunday night it was Mary Pat, the head of nursing who reached out to me. After explaining my concerns, Mary Pat went into the hospital history and how they operate. She explained every step of what I should expect- start to finish. When she was done , I felt the weight lifted off my shoulders. I didn't know her but I sensed she was sincere & I could trust her and she made me feel so much better about going to a hospital I wasn't at all familiar with. She was amazing. Where did this hospital find this tremendous staff??? read more

Overlook Medical Center - Medical Centers Near Me - Summit, New Jersey

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I see a lot of negative reviews. My review is based on same-day surgery and recovery floor. I needed a major surgery back in May. My doctor used this hospital to perform my surgery, and actually stated he prefers this hospital over St. Barbanes. This was my first time here. A few days before the surgery, I came here for covid test and blood work early morning. They were quick, took my information, did the test, and I left to make it in time for work. The day of the surgery, I arrived 5:30am. It's so easy to get here if you don't have a ride to the hospital. Just a quick 10 minutes walk from the Summit Train Station. Upon arriving, I waited 15 minutes, then called into the surgery area. Every staff I encountered were pleasant. They explained everything and answered any questions I had. My surgery took about 6 hours. When I woke up, I was already in the recovery room. I was given a semi-private room and TV to keep me company. My first night here, I was on a liquid diet and lots of painkillers. I was checked on often to ensure I was recovering well. I ended up staying 3 days. The staffs were so caring and had positive attitudes. They encouraged me to take little walks in the hallway to help with my recovery. The recovery floor was clean and organized. Now I always heard about how hospital food is terrible. That was definitely not my experience. While I didn't like soup I was given during my liquid diet, I was able to eat solid food the second and third day. I was given a menu to select which food I wanted for breakfast, lunch, and dinner. Every meal I received was so good. So yeah my first hospital stay in US was a pleasant experience thanks to Overlook. read more

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I have been sitting in the emergency room since 1am. It's now 5:30am and I am yet to receive any help. Multiple people are in a frenzy that they have been waiting for over 7 hours. One elderly man was denied water. Another woman literally called 911 FROM THE EMERGENCY ROOM and asked to be picked up by an ambulance because the staff has neglected her despite her very vocal cries for help. The staff behind the desk are rude, unfriendly, and unprofessional. They operate with a complete lack of care for the patient's desperately seeking assistance. Most of the staff are wearing headphones and are distracted by their cell phones. I would never come back here again, it's easier to just die at home. read more

I gave this hospital almost 14 years of service and some how when I come in as a patient I get treated like crap. Now when they find out I work here now things change. This morning I'm in the ER after having Surgery. I waited for pain meds for over a hour the CT scan tech was rude and the best part was the nurse tells me that I should understand because I work here and I tryed explaining to her I'm not a employee here now I'm a patient. I don't know why I come to Overlook Hospital for treatment. It's not a hospital for Hispanics. Or any minority. So now I'm going to sit here in the ER in pain until I receive my ct scan results. read more

My second child was delivered here so I can speak to the Labor and Delivery room as well as the recovery space. I arrived at midnight so their main entrance was closed. My husband was unable to come in due to our older child being in the car. I had to literally TELL the guard that I was unable to walk and that he needed to get me a freaking wheelchair. Once I got into the L&D space, my experience went to the most positive one I could ask for. The team jumped into action, calming me, welcoming me, and ensuring I was set up in a room right away. I kept asking about an epidural, and they said they needed to draw blood, do lab tests etc... the person conducting this process was taking a long time (must have thought I was over reacting?) but within minutes I was in active labor and it was too late for an epidural. For those looking to have assistance with your birthing process, make sure you advocate for urgency! Their doctor on staff was incredible and actually remembered me from a year ago in a different interaction! Once I was recovering, their family staff was incredibly helpful and supportive as well. They made sure I had supplies, was checked on, hung around to answer all questions, but also never intruded and were not constantly waking me. As with most hospitals, the partner bed wasn't particularly comfy, so bring your own pillow. The outlets were also far away from my patient bed, so if you're planning to be here, order an extra long phone charger cord or bring an extension cord for yourself. Lastly, the food wasn't too bad! The staff that handled meals was super nice and I thought it was a step up from St. Barnabas (where I was with my first). Overall - a pleasant experience. read more

I came in here with my blood pressure through the room. Everyone from the greeter onwar was so pleasant. They moved me along quickly also. I wish the doctor was more competente. If you avoid Dr. Friedman in E.R. you should be fine. It is clean, and they have a drink station that includes decaf! read more

Avoid Dr Botu, I was in for a procedure for last year for my throat, he tried to have the nurse give me medication for my stomach, then he tried to deny me release and he wasn't even my doctor, he just happened to be assigned to the floor that night. He is horrible. I have been protesting charges from him for a year and after getting nowhere I paid the bill and I am now getting letters that the bill which I have confirmed payment of is not paid. He is trying to get double payment for things he didn't even do. Avoid this man at all costs. read more

My last experience here was 15 years ago with my dad and it was excellent. Things have changed a lot. I took my dad into ER last week at request of his PCP for potential stroke and things were going ok before they got weird. After a few tests they called his name and two other patients names and had us walk quite a distance to three separate exam rooms. No consideration for HIPPA. My dad was kind of huffing and puffing and couldn't keep up. They said nothing to us as they put us in separate rooms or what we were supposed to do or who would see us. We tried to go with the flow but they suspected a stroke so I inquired what we should do. Helpful person says let me find your nurse. Nurse comes in 15 min later and says 'I hear you had a question'. I said I just don't know what is going on. She told me (half jokingly I presume) 'you just got here' - we'd been there 3 hours. I recognize things take time but then they took his blood and left two vials on the counter. I didn't want to touch them thinking someone else would be by but I didn't want them lost. So 2 hours later they admit him and I'm the one bringing up these vials of his blood to 7th floor. What? By that point this ER nurse was nowhere to be found. Btw when they transported him out of this exam room there was old thing of applesauce along with hairballs under where his bed had been. Since he was on plenty of medication I gave that information to the ER staff so he wouldn't miss it. When I brought the vials of blood up the nurse asked me about it and took them. Hospitals are hard places to be in and I don't want to get in anyone's way and I want to be as helpful as I can for my dad. Our 7th floor experience was ok, trying and the nurses seemed very busy. We could rarely find a nurse and I tried really hard not to get in their way. One day I brought in a list of his meds just so we were on the same page. This was the same I had told the ER nurse. The next day my dad said you know they're now giving me more medication than they originally were. It's what I take at home. In other words, they were not continuing the regular medication he takes. More on this in a minute. One day I was visiting and I wanted to get water. I asked his nurse if I could get water I'd seen around the past few days. I didn't say who it was for. She said 'well I'd have to get up and get it - it's in the nurses room'. She just sat there. I didn't want to be high maintenance so I said ok and walked away. About 10 minutes later we walked out and she saw us leaving and asked if the water requested was for my dad or for me and my husband. What? Im taking the high road so that you don't take out anything on my dad. Does it matter? Just say I'm so busy now there's a tap and a little pitcher in his room and I would've said yes great idea. There was a real lack of communication between the staff and our family. Despite my telling the social worker to just call me (I am retired), various other ones kept calling my sister who works full time. We tried to roll with it. I told hospital staff 3 times the name of his cardiologist who had hospital privileges and we are unsure they ever consulted him before taking him off of two heart meds. I understand meds can change but I would think the neuro team would consult his cardiologist of over 15 years. I was told not necessarily. What? I got questions from his new rehab Dr about his medications and why they stopped two heart medications at Overlook. And if I thought that is why his heart rate was up and BP was down. Which is why he spent two extra days at Overlook. I will never know. My dad was transferred to an excellent rehab. He was supposed to be picked up at 2 and transported to the rehab 20 min away. He got there over four hours late. When he didn't arrive within 90 min of when he was supposedly to have left, we called 7th floor nurse. He hadn't left. Now it would be in 30 minutes. When we called the rehabilitation place at 6 pm we were told he wasn't there yet. What? Because of Overlooks poor transportation processes these 7th floor nurses are having to field our calls. No one has time for that! Finally, some Dr sent a steroid prescription to my dad at his own pharmacy in his town. The doctors had started him on one for knee pain but were trying to taper him off it quick. He was going to rehab not home, why did this happen? Pharmacy has no idea. Rehab Dr has no idea. Nursing lead on 7th floor has no idea. I tried calling this prescribing Dr and have yet to receive a call back. The care quality here at Overlook has gone downhill. read more

We waited almost 2 hrs in an empty waiting room then were dumped in a room occupied by 2 other people, where we waited another hour plus, the only sound a screaming older lady across the hall calling for help, apparently inaudible to everyone else !! No one said hello, no one asked how we were, no one offered us a chair , nothing, the Indifference was astounding. The new shift came on and we were able to let staff know we had a person who had been in pain for hours and hours, could they help!!! The previous week I had gone to Summit Medical Group emergency, what a pleasure , a ten out of ten, suggest you visit there to see how they manage to make people feel worthwhile. read more

Excellent customer service in a fast time. I find the workers here so polite and extremely helpful which is always needed in a medical setting. read more

Last night I went to ER with a piercing headache in one spot and very high blood pressure. I have no history of migraines or headaches but am on bp med. They took my vitals after 25 min and then had me wait in waiting room for an hour even though my Bo was sky high and still had headache. After waiting an hour I asked how much longer and she said at least four hours! I left. I hope I don't have a stroke and am waiting until my doctor office opens. read more

Looked around the hospital and visited different floors. The staff is typical hospital staff, stressed but sturdy, not always perfect but friendly and do their best. The hospital is clean but not as organized as I would expect comparing to any top tier hospital. Still, the recovery rooms, even for one day surgeries and other medical procedures, are comfortable and decent. The hospital is built on a hill so it was confusing how to find the entrance, if you don't look carefully for the blue "H" sign. The entrance is actually on floor 5 on the upper part of the hill. So just keep circling around the hospital if you miss a turn and you'll see the "H" signs. Not a bad hospital and service is good from general staff. A few overworked apples here that from time to time can treat patients poorly but I think that's everywhere. Would recommend this hospital. read more

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If I could give this hospital 0 stars, I would. Simply put, this hospital nearly killed one of my best friends, and less than two weeks before his wedding. He went in for a routine appendectomy, but they damaged one of his arteries and caused him to go into cardiac arrest and he flatlined TWICE! They literally had to leave his abdomen open overnight until they could control the bleeding. Once they finally revived him and fixed the issue, they tried to throw him a surprise wedding party in his room (without his or anyone's permission), and asked if they could use photos for their promotional materials. They were completely callous and tone-deaf, and only trying to avoid getting sued. My friends will be suing them, and I hope they win. read more

I had an emergency at my workplace with one of my employees. EMS/911 was called and the response from the team was quick and professional. they recommended we go to Overlook hospital for further medical review. We arrived thee and check in was easy and quick. We were "lucky" enough to be there early and was asisnged to a room. Others after we arrived were on gurneys in the hallways, waiting to be seen this must be a common occurrence. I noted on the wlsh thee were little plaqus that maked the station numbers for the gurneys in the hallways. This hospital tecnded to be very busy at times, it seems. While I waited with my associate, I bagan to notice the condition of the room, floors and walls. I began to realized how disgusting it was to find mold in the cornres of the room we were in, along aith dirty tile seems under a gurney used for "code purple" calls. there was one such call and afte th gurnet was taken, I saw at least a 12-18 inch line of what appeared to be mold on the floor. Doesn't the staff who cleans the floor move the gurney to sanitize the tiles. It was do bad, I began to take pictues of the corners of the rooms to show the dirt, grime and what appeared to b emold throughout the area. I hope the pics load correctly o show the dirty floors. during our 8 hour stay, I had to use the restroom around noon time. I was directed to the facility adjacent to the nurses station. I went inside and a patient before me used the facility and apparently had an acicdnet. There was urine on the bowl and floor. I cleaned the seat and lifted to use. After I was finished, I cleaned up what I could, opened the door and found a hospital mainteneca person with a cleaning cart right outside the door. I asked that he attend to the rest room, and told him about the condition. He told me, he would get to it after his lunch, that he had to leave, and ya know. he left. didn't much care bout the restroom or the reputation of the hospitsal. Now conditions being what they were, this is no reflection on the nursing staff. Tthey were kind, gentle and understanding through out the entire visit. but the conditions for a "premier" hospital were terrible. there were signs every where to wash your hands to avoid infections. but nothing about reporting the dirty conditions of the treatment areas. if you have a choice...go elsewhere for treatment. read more