Needed one night and stayed one night. During this short visit, it met all expectations…read more Prime location to convenient town things (eg. shopping, restaurants, bank, freeway access) and Mount Shasta entry. Walkable too. Parking lot in a large L shape so it's easy to park in front of the room. Room itself was clean, comfortable, fully stocked and quiet. Check-in is easy. Got a door code to access which is nice and convenient. Communication was excellent, too. Texted my ETA on arrival and texted when Ieft, which is good because I left before the sun came up. So easy!

Pleasant stay | Clean…read more We booked the same day we needed a hotel. Booking was easy, check in was quick. The room was first floor near the stairs and smoking area outside, but that was not a problem at all. The room was clean, towels and bedding were clean and crisp. I liked the welcome note on the bed. That was really sweet of them! The room had a microwave and small fridge w/freezer. There was a small office desk with coffee and ice. Tv, a/c, heater unit. Two things to note: 1. If you use 3 ports to charge at the clock on the nightstand, it uses too much power and one of the electronics needs to be unplugged. There are wall outlets, so you'd need to use those. 2. We didn't have a shower curtain when we arrived. I thought it was one of those modern places where it's just open, but we definitely needed a shower curtain. I felt so bad showering and getting everything wet in the bathroom. Housekeeping was kind to answer quickly and gave us towels to clean up. The fan in the bathroom isn't that effective. I suspect they'll have a mold problem in the future. The light switch to the bathroom is on the outside, which I thought was odd. Other than that, we had a pleasant one night stay. We would stay here again!

The gal at the front desk was lovely. Very friendly, helpful, and welcoming. The room was clean and…read morequiet, and the beds were comfy. We took advantage of the early (6:30am) breakfast, and while our young server was clearly up earlier than he wanted to be, was courteous and pleasant. (Tip these early-risers well, folks!) We'll be back when we're passing through again.

I stayed at the Best Western Plus Tree House in Mount Shasta for three nights in mid-July 2026, and…read moreit was easily one of the nicest, cleanest, and quietest hotels I found in the area. There is a train track nearby, but don't let that deter you from staying here! The hotel does an excellent job insulating the rooms from the sound, and I had no trouble getting a great night's sleep. The beds are super comfortable, too. What really impressed me, though, was the customer service. In my haste to catch my flight--I had to drive all the way back to Medford, Oregon--I accidentally left a couple of items behind. Christine and Ari went above and beyond to make sure my belongings were mailed back to me. I really appreciated the care and effort they put into helping me. This is a hotel that genuinely cares about its guests, and if I'm ever back in the Mount Shasta area, I will absolutely stay here again. It is a little pricier than some of the other hotels in the area, but it's worth it for the cleanliness, comfort, quiet rooms, and excellent service. The location is also really convenient. There's a large grocery store within walking distance, and the movie theater is right across the way. Highly recommended!

Easily the best place to stay in Mount Shasta. The location is incredible, right downtown and…read morewithin walking distance to everything, unlike the Best Western (the Tree House Motel), which is stuck way out by the freeway in a far less convenient spot. The place is updated, clean, and much nicer overall than the Best Western, which hasn't had the same care. The real highlight, though, is the staff. Jade and Tasha are absolutely wonderful. I managed to lock myself out late at night, and Tasha came to the rescue and had my door opened in just five minutes. Outstanding hospitality, a superior location, and a clean, comfortable stay. Hands down a five-star experience!

I had this property recommended by a friend and decided to try it. The good things were, it was…read moreclean and they allow pets. The rooms all run along a wooden walkway facing the parking lot. I was notified there would be construction from 9 to 5 which wasn't a problem for me as I was arriving after 5 and leaving before 9. What was a problem was that the parking lot was roped off so you had to park on the outer edges rather than in front of the room, I was in 18. This was a bit of an issue for me as one of the reasons I booked was that just coming off of a knee replacement I wanted a room that I could park directly in front of. If they had disclosed this, I would have gone somewhere else. Secondly, the pillow situation was pretty horrible, old feather pillows which flattened down to nothingness, no support at all. The heating unit was one of those old wall units with a really loud fan, so couldn't keep that on. Hot and cold water difficult to get in shower, so either scald or lukewarm. there was no space to put items above sink on tiny shelf. I would not stay there again.

The location has potential, but our stay was highly disappointing…read more First and foremost, the checkout policy requires guests to wash all dishes prior to checking out. This is a major sanitation concern. IF the property thoroughly cleans and sanitizes the kitchenware between stays, this chore is an unnecessary burden on paying guests. If they do not reclean them, then the health and safety of incoming guests relies entirely on the honor system and the cleaning habits of previous occupants. It is incredibly unsettling to think the dishes we used may not have been professionally washed or sanitized. The cabin itself clearly got a "landlord special" French doors were stuck and wouldnt open. Had to call maintenance to get them fixed. The refrigerator and cabinet drawers overlap so tightly that opening the fridge makes the drawers to open, and vice versa. The fridge door is already dented, clearly from this problem. The blinds are old, broken, and don't close all the way. So we had to wake up with the sun every morning, spiderwebs in the ceiling corners throughout the cabin. For the price charged to stay here, guests should at least be guaranteed professional cleanliness. Unfortunately, this property missed the mark on all counts.

Our family had a wedding here three weeks ago and this is a perfect location. If you have a lot of…read moreguests who plan on either visiting from out of town or just enjoying the whole family aspect of everybody being together. The location is perfect for this scenario. The wedding was hosted across the street at the golf course and my suggestion to the person who organizes both of these venues. I think you should offer golf cart transportation between the resort and the golf course. That would prevent a lot of people from taking the chance and driving that short distance while intoxicated. I noticed this first hand on several of our party goers. We had a beautiful cabin that was not on the lake, but close enough to appreciate the beauty of the surroundings. I see a lot of reviews had a problem with cleanliness and honestly, we did walk in to a musty smelling cabin and dead, flying things all in the bathroom, but after doing a black light inspection of the mattress, I was reasonably assured that bedbugs would not be an issue. To me that's a big one. I highly recommend this location if you're planning a wedding at the golf course.

Elena and Alexey were so warm and welcoming. They asked about allergies and they had a celiac…read moretoaster. This is so reassuring for those us with celiac disease and problems with contamination. They were so thoughtful down to every detail. Breakfast was oatmeal and berries and coffee and then another plate with an omelette, salad and homemade pastry ( for my family). They had really good GF toast and so many great teas. We played board games with another family and we loved the biking and running trails right out back of the carriage house. We did a night walk and Alexey invited us to use his telescope. The lake close by, climbing to horse ca no on mt Shasta and see McCloud waterfalls were highlights. They offered these recommendations and we were delighted. Thank you for such a memorable weekend. We will definitely go back.

Lovely home with vintage and antiquities galore. It's whimsical but more than that too. The family…read morethat runs it is warm, friendly and generous. We felt embraced without feeling examined. The room was large and well appointed. The towels were plush. The view of the mountain was exquisite. Breakfast in the morning was a cherry on top. The location was perfect. We enjoyed lake siskiyou and hikes at mccloud. Thank you for a great weekend

Stopped here overnight on a road trip up to Oregon and while we didn't get to experience everything…read morethe inn has to offer, what we did experience was genuinely lovely. The inn itself is charming and the breakfast room is welcoming... we left too early to take advantage of the complimentary breakfast but noted it for next time. We did make it to the evening wine tasting, which was a nice touch. A white and a red were offered. Small hiccup... the server mentioned she'd have to run across the street to their sister property to grab a wine opener. We didn't want to wait so we just went with the red since it was already open. She also gave us a dinner recommendation that turned out to be a good call. The room was spacious and clean for two people. Good amenities... a safe, a fridge that's bigger than a mini but smaller than a full size, a microwave, and a dinette seating area. The outlets are dated and made keeping a charger plugged in a little frustrating. But the detail that genuinely impressed me... two luggage racks. Sounds small but even higher end hotels usually only give you one. That kind of thoughtfulness adds up. Would stay again if passing through Mount Shasta... and next time we're staying long enough for breakfast.

This place was great and very helpful when we locked ourselves out of our room late at night. A…read morehistorical and beautiful main house is the best feature here, the King Suite itself does feel old and well loved, and we had issues with the smoke detector going off from the shower steam. The TVs also did not work well. Still, it was an overall nice stay, but expensive for what we got! Would recommend it for the history and the great staff, would stay again. I do wish they had obvious vegan options!

This hotel does NOT have a business license evidently by the "Cease & Desist" order they are hiding…read moreon a window out of view. The Mt Shasta Police Are conducting surveillance on the building and looking for anyone who has stayed there to file a theft complaint if you have been ripped off there. The hotel claims they have a contactless check in and check out system which provides a door code via text messaging when in fact they don't have lobby or staff because the police shut them down. The comforter on the bed was urine stained with dirt grime and holes but covered up by a duvet top sheet to hide the filth. The bathroom ceiling has black mold, shower door broken and wall plugs so loose chargers won't stay plugged in. The Mt Shasta Police took a theft complaint from me after the manager refused to refund over $700 they took from me through a Trip Advisor booking. Do not stay here, call the Mt Shasta Police if you did!

Dirty floors, torn window screens, no shampoo or conditioner in showers, loud portable AC units,…read morethin and scratchy linens.

We stayed here for the second time, the first time was great! This time the room was still great!…read moreThe heater sucks though. They leave instructions because it is so awkward to operate. We were freezing but managed to get it to work at 3:30 AM. Just make sure the heater works before you get to settled in.

The room was so cute and very clean. The bed was perfect. We only stayed one night but we were very…read morecomfortable. We will return.

I stayed here two nights ago. The trip was very impromptu and was unplanned. Check in was not…read morewithout flaws, but due to no fault of the hotel. However the clerk which I believe was the owner, was very helpful. After helping me to calm down we worked it through and figured out that my daughter-in-law had actually booked me under her name that's why we cannot find the reservation. The hotel room itself, was clean and comfortable. I will say the rooms are not particularly large. I do have a walker and was not able to enter into the restroom with my walker which made it difficult, nor was there a lot of room between the bed and the microwave / fridge for my walker but that was at least doable. However both the owner and his wife were very helpful and very kind! The wife and I could not figure out how to get the TV on, and one quick call to the husband and it was up and running. Furthermore what impress me the most, was after checking out and getting my taxi to the Greyhound station, the wife came running up to me. She had left the hotel and followed me to the Greyhound station, explaining that I had left my medication in the fridge along with my phone cord. She went above and beyond and I would highly recommend this hotel to anybody.

Wonderful! The people who run it are fantastic!…read moreOur truck driver stayed there on a fire in the area and they were exceptionally kind to him. We'll stay there again.

We called day of to book a room for 2 days. Lady quoted 180 per night. When we arrived they changed…read moreit to 300 per night. When we called she even took our credit card information. We asked on the phone if it cheaper to go thru orbits she said no. On orbits it was 170. Whatever they are doing here is a SCAM!!!! Unprofessional and flat out changed the price in 2 hours.

The room was overall fine. The bathroom was updated and modern, while the room itself was dated but…read morespacious. The place was relatively cheap considering it was a last minute booking, so that's a plus! Overall, I'd stay here again in a pinch.