Summary: Existing patient - in pain from cracked tooth - Chambersburg Dental dropped me as patient…read moreafter having established a treatment plan. Longer version: I called to see if the office could get me in earlier for my appointment for a crown, which I had made a month previous. They called me back to say that I needed to see an endodontist prior my appointment for the crown, which had already been scheduled. I called the endodontist and couldn't get an appointment until after the scheduled crown appointment. When I called the office back to explain this, they wanted to push out the crown appointment. I gave them feedback that it would have been helpful to be told about the need to see the endodontist prior to scheduling the crown appointment. The office manager dropped me as a patient, telling me that I wasn't happy with the practice and that I should find somewhere else. Clearly, they didn't care about an existing patient who was experiencing dental pain, who they had seen and established a treatment plan. Now, I have to start all over again with finding another dentist who will have to do their own evaluation prior to defining a treatment plan.

I had to change dentists when I retired and my insurance changed. I really like Dr. Stepler. He…read morealways explains everything so you know what to expect, and I have been happy with the work he has done. But those two older women at the front desk are really rude. Rolling your eyes when a patient asks something is not called for.

During my niece's visit which I accompanied her on, she was anxious to begin with, but I heard her…read morecrying. I also heard Dr. Killian telling her "I just said we're almost done." I find out afterward that he started drilling before offering her Novocain, which he followed up the offer with, "but that hurts too." He also let her know he had other patients waiting and basically told her to suck it up. Our appointment was at 11:10, she wasn't seen before 11:30 so she wasn't the reason he was backed up. So we leave, she's in tears...we get home and find he hasn't sanded it evenly with the tooth beside it (front tooth repair for the 3rd time) nor has he smoothed the back at all. The care was terrible, procedure "completed" but not done well, and he was already behind when we arrived. I wouldn't recommend this doctor to my worst enemy.

Dr. Killian got my daughter in on very short notice while she was home for Thanksgiving. Thanks for…read moregreat service!

As a new patient, was feeling a little anxiety. The whole team made me feel at ease. Stephanie was…read moreabsolutely the best! Along with Dr. Wolter... highly recommend!

I changed to this dental practice a fews ago and couldn't be happier! They explain all the…read morequestions you have with any procedures and do not pressure you into any unneeded procedures!

My wife and I had root canals done by Dr. Adams. The whole experience from beginning to end was no…read moreless than outstanding. Dr. Adams explained everything and answered every question clearly. He makes every effort to make the experience as comfortable as possible. I would not hesitate to recommend Dr. Adams. The office staff was very courteous and helpful .

Office staff was very nice but the doctor was very mean. He is a very intolerant person with little…read morecompassion for his clients. I was 10 minutes late for my appointment and he started with a rude, smug "hurry on back, we're having a VERY late start today." Then rushed me back to the chair that I am more scared of then anything else in the world ( lol mind you, I'm a 35 year old, male, industrial technician), and started drilling me with questions and xrays like he was about to miss his flight. I complied and tried to help hasten the process as I felt bad for being late but it didn't matter. Within 5 minutes he said we'll I can go ahead and give you a root canal today if you want. I had one done before and it was terrible so I was skeptical of it as well as the attitude he had. (Would you want someone with a bad attitude towards you working on your teeth?) So I tried explaining how I wasn't tally prepared for a root canal and he said im not comfortable rescheduling you as late as you were so I think your better off going someplace else". I was in no way letting this a- hole work on my teeth. It's possible that he is good at working on teeth but his people skills are terrible and his patience and compassion is very lacking. So maybe he'd be good for you but if your late, Don't even walk in. So go somewhere else because he will see you as the worst type of person that walked the earth. the biggest failure on earth hahaha. When I have a dentist or any sort of person working on my teeth I expect compassion, understanding, patience, and care. NOT a drill Sargent.

I was a patient of this practice for about 4 years, and I don't have any complaints about the…read moretreatment I received - it was about average, not bad but not outstandingly good, either. My problems were with the office administration. For starters, they changed the insurance coverage they accepted twice in the 4 years I was a patient, so I had to change my coverage as well - that's twice in four years, so I wasn't staying with any insurer long enough to qualify for the full benefits. And I would only find out about these changes when I showed up for my appointment just to be told, "Oh, we don't take that insurance anymore." There were no treatment or billing coordinators, so if I wanted to discuss a treatment plan, it had to be with one of the dentists - and I had to wait 6 months for a consultation appointment. And if I had follow-up questions, I had to take them to the receptionists who were not qualified to answer those questions. So even though I like all the people in the office, I am now shopping around for a new dentist.

The office was welcoming and clean, the staff was warm and friendly. I had only seen Dr. Ana for a…read moreroot canal referral but I will be returning to her office for a crown. We were seen quickly. I wasn't uncomfortable getting the bite wing xray, which is impressive in itself! The other xray machine (I believe it's a tomographical cone machine?) was a 360 experience, amusingly complete with classical music and a tiktok robot voice. I recently had to switch from my current local dentist because our insurance no longer supported them in our network. I initially had some concerns because I was happy with my previous care, you know how it is. But by the time I left it was obvious I would be in good hands. Everybody was very polite and interested in answering all of my questions. I'm relieved to be continuing my dental healing journey here at a business that clearly cares for its patients. Thank you Carlisle Dental Studio!

Dr. Tomzac and his staff are fantastic. In every instance of my dealing with the office, they are…read morealways egar to please and try to help you in any way they can. They fit you in faster than most dentists I've ever visited. With me an my teeth, that's saying alot. Special shout out to Rhonda who goes above and beyond trying to do what she can to provide the other end of the business, insurance. If she can help you she will. Thank you so much!!

On or shortly after August 1st, 2023, in looking for a new and nearby in-network MetLife Federal…read moreDental provider I looked at the website of Michael Tomczyk DDS of Dillsburg Dental Care located at 100 Scotch Pine Road, Dillsburg, PA 17019. The website indicated they participated in a MetLife Dental program I did not recognize, but did not address the MetLife federal program. I called and was told I would just have to call MetLife to find out. I went to the Federal program section of the MetLife web site and Michael Tomczyk DDS was the first provider listed near Dillsburg. I then called the Dillsburg Dental Care office again and it was allegedly answered by the dentist himself. He proceeded to pass the telephone to the female who had answered my original call. I began to explain that their practice was listed under MetLife's federal program but was interrupted by her statement that I would have to pay her $20.00 in cash personally in order for her to "look it up". Shocked, I said "you're kidding" to which she replied "no, the doctor is right here and he said so." She then hung up on me.

If you ever have a dental emergency while visiting the Gettysburg area and need prompt dental care,…read moredon't hesitate to contact Gettysburg Dental Associates. After chipping my tooth on Thursday evening I contacted the dental office on Friday morning and was able to get an appointment early that very day. Gettysburg Dental Associates was professional and courteous from the time I called the office to the completion of my tooth repair. I would like to express my gratitude to Dr Seidel and his dental care team of Mckinlee, Katelyn, Amanda, and the whole office staff.  They provided outstanding and stellar patient care. I highly recommend Gettysburg Dental Associates.

When you sign up as a new patient at this dental practice, you're asked to sign paperwork that…read morebriefly mentions a rescheduling policy -- but no one actually reviews it with you or makes sure you understand it. There is no clear verbal explanation of potential fees. I had to cancel two appointments for legitimate reasons. Both times, I called the morning of the appointment and was told it was "fine." At no point during either call was I informed that I would be charged a fee. When I later rescheduled, I was hit with a $70 "rescheduling fee" -- $35 for each cancellation. This was never mentioned when I called. Transparency matters, and this felt deceptive. To make matters worse, on the day of my most recent appointment, the office cancelled on me. Did I receive a credit? A refund? An apology paired with policy consistency? No. Apparently the fee policy only applies one way. Policies are understandable. Lack of transparency and double standards are not. After this appointment, I will be finding a new dental provider -- one that prioritizes patient communication, fairness, and mutual respect over rigid policies and revenue protection. If you're considering this office, make sure you ask very specific questions about their cancellation policy -- and get everything clarified upfront.

I have had good experiences with this dentist. They accept…read moreinsurance. Their Dental Tech's are very good. The only criticism is that they pester you a bit about procedures that you've already said no to.

I was a long term patient of this clinic and was in the process of wrapping up my Invisalign…read moreprogram by picking up my retainers, which were originally included as a complimentary bonus. I received an email prior to this morning's visit informing me that the retainers were ready, for a cost of $406.00. When I asked the assistant why I was being charged, she told me to talk to Rachel, who would provide me with an explanation. Rachel explained that there were several treatments provided to me, that they forgot to bill me for going back to 2022 for periodontal procedures. 2022?!? Apparently, there were 4-5 services I received between 2022-2025. Since when does a dental clinic forget to bill a patient? Something that might have been overlooked a year ago, I can understand, but billing errors going back four years? I never received any billing in the mail for any of these services from the clinic or Delta Dental, which they stopped accepting last year. They never gave me a phone call or email explaining the billing mess until I asked why I was being charged for the retainers. This amounts to unprofessional and unethical behavior by what was once a professional institution. How do I know these are legitimate charges? I was not even provided with documentation other than what Rachel had on her computer screen. I was not provided with a detailed summary of the charges. I feel as though I was deceived. I am requesting a detailed summary of charges, insurance payments, and true balance due broken down by date.