I cannot say enough wonderful things about my experience working with Maddie at Summit! I came into my appointment feeling pretty upset and nervous after my business account had been automatically closed because of a small mistake on my part. Maddie immediately put me at ease. She was incredibly warm, personable, gracious, and completely nonjudgmental. I never once felt embarrassed about what had happened with that little banking mishap.
What impressed me even more was that Maddie had taken the time to read my email before my appointment and had already worked with her manager to resolve the issue by the time I arrived! All we needed to do was open a new business account for Nest and Vine Pediatric Therapy, and she made the entire process quick and easy. She handled everything with such professionalism while still being genuinely kind and reassuring.
Maddie is also just a delight to talk to! We laughed and chatted throughout my appointment, and I especially enjoyed finding out that she used to teach, since I work in the schools. She has such a natural warmth about her and made the whole experience feel personal rather than transactional.
She even helped me with something completely unrelated to why I was there. Earlier this year, when I opened my personal Summit accounts, I chose the cow-print design for my debit card, but the design hadn't printed correctly. When I happened to mention it, Maddie immediately said, "Oh no! You need a new card!" I asked if she was sure it wasn't too much trouble, and she assured me it wasn't. I now have my properly printed cow card, which makes me ridiculously happy every time I see it!
About two weeks later, Maddie even called to follow up and make sure everything was going well with my new business account. That extra effort meant so much to me.
I also want to give a special thank-you to Sophie, who has helped me with my business banking as well. She has always been incredibly kind, personable, and knowledgeable, and I've truly appreciated her help!
Maddie truly went above and beyond. She took an experience I had been very stressed about and completely turned it around through her professionalism, grace, warmth, humor, and genuine kindness. I left feeling so much better about banking with Summit because of her. She is an absolute asset to the credit union, and I am incredibly grateful for her help. Thank you, Maddie! read more