I've read these other reviews and have no idea what the reviewers are talking about. The Summer House staff has been amazing. I called a week ago and learned they had a sectional sofa I wanted to see that was being delivered in the next few days. I went to visit their beautiful store to see it in person and it hadn't arrived yet, but they took my name and number. They pulled it up on the website and we looked at dimensions. They let me blabber on about my current sad, sorry furniture and my concerns about wanting to love an expensive new piece of furniture. They called me today to say the sofa had arrived. The owner interrupted a meeting to go with me to the back to look at it since they haven't even had a chance to put it on the floor yet. She cut off the plastic wrap and told me to hang out there as long as I needed, and that it was being held for me. Her employee again pulled up the sofa on the website and spent a long time with me figuring out configurations and talking about measurements. She even let me talk about my dogs! Then they said I could take the sofa home for a trial run, if I pay delivery, but it's ok. I know I'm going to love this piece! I just couldn't see spending the money until I knew for sure. Bottom line they were attentive, lovely, knowledgeable, friendly and they made me feel comfortable and at ease. I'm no interior designer. I never felt unwelcome in the furniture store on Blithedale or the home decor store on Throckmorton. I'm going back this weekend to buy some pillows for the sofa. I'll repeat: lovely, friendly, knowledgeable, and very welcoming. read more