If I could give 3.5 stars I would. The shop is very cute for the kiddies and Ive only been twice one time during the summer and recently in January. I booked an appointment for my daughter to get a mani and pedi. The first time I went, the staff was super sweet the girls were young but they were very pleasant, polite, and mature for their age. I remember there were two girls in the front "managing" the floor, one was short and wore glasses and the other was tall and skinny. I want to assume the actual boss or owner wasn't around and left them in charge. They were super nice and knew how to accommodate their guests. When I went in, I saw It was only about 4-5 girls working in the shop (including the 2) It looked like a little down time so I went up and asked the 2 young ladies if they have any availability later on that day. The two spoke and greeted me very politely and told me they are booked the rest of the day but said they could squeeze me in right now! I was stoked!!! I of course took the offer and got my little girl ready for her first mani and pedi. I must say $25 for a mani and pedi wasn't bad at all! During the service I mentioned it was my little girl birthday and the 2 girls that I originally spoke to in the beginning offered to give a free tattoo. It was the sweetest thing to do especially since I didn't have an appointment. The girl that did my daughters nails did such an amazing job! Any who fast forward to now I call the store to see if they have any promotions or anything like that. The girl that answered the phone seemed like she didn't want to be bothered, and was kind of rude to me. I ignored her attitude and listened to what she said and made my appointment online. I get to the shop and the shop looks different then what I seen before. It was so cute! Anyways I get to the shop to check into my appointment and the girls that were there was not the same girls that serviced me last time. No big deal though, as long as the customer service was still good... NOT. The manager that was there was unprofessional, and kind of rude. She had one of those "I really don't care but I'm trying to hide it" kind of attitudes. No big deal I ignored it. It seemed kind of busy in the store so we sat down waited to get serviced. Time is going by and we still didn't get serviced. I spoke to the manager and she said her water is coming out right now she can take her shoes off. Finally! As my daughter is getting her nails done the nail tech is super nice and her nails did come out amazing! But the reason I gave a 3 star review was because I feel as a manger your attitude and customer service should be way better than what I received. I also would like to say, she was older than the last girls I spoke to so that was surprising. And the prices went up but it still wasn't bad. All I can say is cute place and the nail techs does good work but the new management is not the best. read more