TRULY A 0 star but Yelp makes you put at least 1 star to post this. Trying to prevent another headache. DO NOT BOOK!!! WASTED MY TIME giving this place an opportunity. Made an appt on their website as instructed. Arrived and followed the instructions on the website to check in. No response until I waited over 20 minutes past my appt time. The number on the site isn't even a legit number. Apparently he's receiving angry texts from customers. And when I try to contact the number listed on the website...it's no longer a contact number for this company...MY card was charged AND i was emailed a legit receipt as if I was there and had services done. ZERO RESPONSE when I emailed and messaged sugar bee IG account. I will be reporting this SCAM to better business bureau. Get your shit together. SMFH. read more

Krystalin Silvia - Sugaring Near Me - Riverside, California

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This was my first time waxing ever and it was great! I got my underarms & it wasn't painful at all. I had Lenae and she explained everything, made it super smooth and quick! Will be coming back read more

I've been getting serviced here for a year and a half and the experiences have gotten worse over time. I was asked to reschedule multiple times. The owner never showed up for two of my appointments. I had to switch sugarists because the owner didn't service 5+ weeks clients. I only became a 5+ week client because SHE didn't show for my appointments even after I rescheduled to accommodate to her schedule not mine. I switched to other sugarists who, by the way, were so amazing. All of them were fired and, of course, my appointments were then given to the owner WITHOUT notice. The way this business is ran is terrible and very inconvenient. If it weren't for Sanvy in the front always being super kind and welcoming, I'd give this place zero stars. read more

I was coming here consistently every 4 weeks for my Brazilian and my appointment was supposed to be today at 1:30pm. I had started my period unexpectedly this morning and called to RESCHEDULE. NOT cancel. And they charged me a cancellation fee. I am aware of the 24hour notice policy. However, in my opinion, as a former professional in the industry myself, this should be an exception. I wanted to simply reschedule for next Friday so that I would be off my cycle for the appointment, but was told I would STILL be charged 50% of the service fee. This is insane to me considering this was mothers nature and I wasn't cancelling the appointment. Just changing the date. I was very happy with my services prior to this incident. I hope I can save someone their time by posting about this situation. read more

Everyone here is so nice! I always feel comfortable which is so important to me in the exposed, vulnerable position we are in. I also love how I'm walked through every step being done and product being used. Krystalin is so knowledgeable about skincare and really cares if you have a good experience. read more

I definitely recommend this place it's very clean and pretty! The service was great and very nice and pleasant customer care!!

First timer and I loved it. I forgot the tech's name that serviced me but she did an amazing job. Definitely kept me in the loop and did ask the owner to assist when she felt she needed her expertise. All in all definitely will be going back when I'm back in Cali visiting. read more

Omg this was by the best experience I have had. I have never sugared before, waxed yes but totally different experience. Claudia was the best she explained everything to me as she did my sugaring. I will never go back to waxing again. Clean, friendly and takes her time! I highly recommend Sugar Bee! read more

Amazing service and very welcoming! I'll bee back! Clean space and friendly people and I love the services provided. read more

Krystalin gives me the best facials ever. She uses amazing products. The salon is cute & very clean. Super relaxing. Highly recommend.

I have came to get sugaring 3-4 times here and every time I come it's a great experience. Krystalin is amazing and great at what she does. I would highly recommend this place for people wanting to get waxed/sugared for the first time. Her staff is very professional and informative and the ambiance is so soothing. I love this place! read more

Natalya is amazing! She's super detail oriented, quick, and so easy to talk to. Definitely book in advance bc I think she fills up quickly.

Karen was amazing and did a great job with my Brazilian. The hours and availability are great for my busy schedule. I will definitely be back! read more

I wanted to like this place since my cousin had recommended it to me. I got my first service in June and I booked with Krystalin cause my cousin told me to request her. She was really good, really nice and I was very happy with her and the service she provided. I wanted to book her again for maintenence in July before my vacation but she wasnt available the day i requested. I had read reviews on here and there were recommendations for Sugared Peach so i decided to try it out since i needed to get serviced before my vacation. I was very happy with EMILY AT SUGARED PEACH, she even charged me the maintenance fee instead of the whole service fee even though i didnt get waxed with her the prior month. She uses all the same products Sugar Bee does too. August comes and I came back to Sugar Bee cause I wanted to stay with who my cousin had first recommended me to. I booked my appointment and requested Krystalin and when i get there, it's not Krystalin, its another girl. I don't feel comfortable at all. I had read reviews that they are constantly hiring new girls and most dont know what they are doing, making it painful and uncomfortable for the customer. I didn't want to risk experiencing this. I know everyone has to get the experience to be able to learn and they will be hiring new staff all the time but Krystalin had already performed my service and i wanted to go back to HER. I didn't want a new person. So another girl comes in and apoligizes and states Krystalin just cancelled all her appointments for the day like 5 mins ago and asks if I just want to reschedule. Im like sure I GUESS. She says well we are charging you 50% for canceling and you will be charged the full service fee again when you come back in. I'm like WHAT? WHY? And she says cause your canceling after the 24 hour mark. I'm like well I wouldn't be canceling if Krystalin didn't cancel on ME so why am I being charged? How am i at fault here? Im on time, Im here. Shes not. She states I signed the form before my service and it states you arent guranteed the person you request. This is news to me. I didnt read the form thoroughly, MY FAULT. Its a medical form and I just assumed it was a form to cover their butt's from getting sued. But just for future reference, read that paper they have you initial prior to your service. YOU ARE NOT GUARANTEED THE PERSON YOU REQUEST which is dumb to me honestly. Then why even be able to request at all. And wanting to charge me for being canceled on and not wanting to get the service done by a new person? Obviously THEY DONT CARE ABOUT THEIR CLIENTS OR BUILDING CLIENTELE. The PROFESSIONAL thing to do was to call the customer and let them know they won't be able to get the person they requested and ask if it's okay if they get someone else or would rather reschedule. I didn't get notified at all, but again they mentioned that form I signed in the beginning which states I'm not guaranteed my requested person. I've never EVER had anything like this happen to me. I get my pedicures done at the same salon for the past 6 years and ask for my specific person to do my service and BECAUSE I REQUEST HER, it's going to be her doing my service. Also with my hair. I been going to the same spot for the past 4 years and the one person who does my hair has ALWAYS done it because I book my appointments with her and only her and if she ever had to cancel, she would call and apologize and reschedule me. Not throw me to a random hair stylist to do my hair. This was upsetting. Like I said, I wanted to like this place. They have lost a customer who could have easily become a loyal customer because when I like a service, I will continue to come back. But wanting to charge me for not feeling comfortable with a new person when i initially requested a certain person for a reason and not getting notified about it is ridiculous. EMILY from Sugared Peach will have a returning LOYAL customer which is me. I also let my cousin know about this incident and she will be joining me at Sugared Peach as well and will no longer be returning here either. read more

I had booked an appointment for this morning .. First thing I did contact 30 minutes prior ..come to find out she " forgot " to text me shes working from her home during the 3 week shut down and asks for cash only ... The most unprofessional !!! If I had known this and lastly throws in my face for having my son with me and my fault for not reading the no children policy... Should have text me all this if she was gonna work from her LIVING ROOM!!! I would have gladly scheduled some where else , and out of courtesy couldn't even reschedule me and basically decided I wasn't welcome to her illegal working station , terrible customer service and shame on you read more

I have been going to EWC for over 7 years, and after constant staffing change and not a constant waxer I thought I would take my friend's advice and switch over to Sugar Bee.... Let me tell you. My first service was today and it was magnificent! You would think that after 7 years of Brazilian Waxing you'd just have the same experience and expectations BUT Sugar Bee has Astonished me and Exceeded my expectations. London was the most professional waxer. She was sweet and careful and walked you through everything. But she was also mindful, she understands that everyone is different so she ensures your comfort. The staff was friendly and sweet, and always helpful with questions when needed. Now for the wax, will you believe if I said after 7 years of waxing THIS WAS EVEN MORE PAINLESS?!?!?! No SERIOUSLY!!! Like waaay less painless!!! Not saying there isn't any, BUT like significantly less. The sugar isn't scorchingly hot, and isn't feeling like your skin has just peeled off lol. It's the smoothest and cleanest wax I have ever had. LOL definitely can't post a picture but if you're curious about waxing or wanting to change your wax service provider... THIS. IS. THE. PLACE. read more

Safe environment. Friendly staff. Great customer service. Amazing work. I appreciate the hours that work with my schedule.

Súper bummed that I won't be coming back here. Already canceled my pre booked appointments for next month. I know their policy is if you cancel you'll be charged 50% but honestly I feel like you'd keep more loyal customers if you were considerate the way we are for you guys when you guys are late or move our appointments day of. I've always had my appointments moved by them and have been considerate. Today I was on my way an hour earlier than my appointment and got a flat , I'm waiting for Triple A because I'm pregnant and can't change it myself, if I wasn't then I would have done it myself and been on my way! So I called to see if we could move it if she had any time today (like at my last appointment they sent me a text and rescheduled my appointment for later right when I was ready to leave for the appointment at my original time, but I was considerate and waited) But $60 for having to reschedule? And then in the end I would be paying $200 for one facial service? I have been coming here for over a year for my Brazilian, and have gotten other services (back, chest, armpits), I wanted to start coming for facials but I guess I'll be finding somewhere closer to home. It'd be nice if they were considerate to their loyal customers, like maybe taking that $60 as a deposit to make sure we reschedule, or I wouldn't even mind paying just a $20 fee, but $60?? Ridiculous. Ruined my day to be honest. read more

Coming back on here to give an update on my review. Plain and simple, you won't find ANYONE better than her! As I've been coming to her for some time now, I've come to learn JUST how committed she is to her clients. She's able to get a conversation going and keep it going, you can clearly see just how much she cares about you and tries to make something that is on the painful side a fun experience. I ALWAYS walk out of my appointments with a big smile and knowing I'm leaving with great results. Any time I've brought up any technical issues, she's always quick to want to look into them and get them resolved. You won't regret coming here!!! read more

I LOVE Krystalin and wouldn't trust anybody else to get sugared by. I went to her after I had my baby and was obviously nervous but she eased my nerves and made the whole experience amazing and comfortable. I've been going to her ever since. She's very personable and so nice, kind and friendly. After one service and conversation with her you'll leave feeling like you guys have been friends for years lol I've seen a few negative reviews and would like to remind everybody that we are in a PANDEMIC & reading is fundamental. Krystalin has opened her home to accommodate her clients, something most people wouldn't do & while doing so she makes sure that everything that has been changed with her shop is communicated to her clients. She is very clean, sanitary & professional when it comes to her business. The rules are still the same as they would be if she was working in her shop only thing different is a cash only preference & she doesn't charge you a late or cancellation fee while working from home! (You're welcome) If you're thinking of booking with Krystalin please don't second guess your self based on any false/petty reviews. I promise she will deliver the best sugaring experience you'll ever receive, you won't regret it! :) read more

I came in for a Brazilian, this was only my 5th time getting a Brazilian I've never had any kind of waxing done before and I come back here every time. As soon as you walk in the door you're greeted with a smile and a good attitude. The place is always super clean, organized and well decorated. I usually see Karen for my Brazilian but my service provider got switched last minute so Amber took care of me today. I was a little nervous since I'm comfortable with Karen but Amber made me feel very comfortable from the start, she was very thorough, went above and beyond to make sure I was satisfied with the service. Everytime I come it's always great vibes, positive attitudes and smiles from the front desk and the waxers. You cannot go wrong with Karen or Amber they are both awesome. My only complaint is that the AC was a little colder this time. read more

Omg!!! So I finally decided to get my first Brazilian and after doing some research decided on sugaring. I was nervous and not sure what to expect but KRYSTALIN made me as comfortable as possible. She talked me through each process, told me all about the natural organic products she uses and was extremely professional. We gabbed as if we were old time gal pals and I got to learn how she got started (very inspirational)...thank you KRYSTALIN I will be coming back read more

Horrible owner. There is a lot of turnaround with employees. Not good nor kind. Save your money and get laser hair removal

My appointments have been moved several times but just texting to move... the first appt the sugarist was running over an hour behind because jt was the owner and she stated she fired someone that day and was cleaning up the mess. Fast forward... I had appts today and of course they moved again by text to earlier spot but I was running a few minutes late due to traffic. I called and rudely told I could be 5 min late or cancelled and pay. I explained the traffic, then changing... basically they don't care. They will charge my card! I call back to speak to owner as they charged my card a no show fee within 1 min of hanging up the phone although my appt was not for 20 min. I was told the owner doesn't handle customer service issues! Wow. What a horrible business!! Then they try to tell you a lie!!! So go back and see if you fired an employee on that date!! read more

I never done waxing before because I heard it was painful; then I came across Sugar Bee and decided to give it a try. Krystalin made me feel comfortable as the professional she is; and walk me through the process. I would recommend it to anyone, you won't regret it ; specially after seen the results. read more

Well..... I seriously debated on leaving a review. First off let me say this is a fantastic place for all your sugaring needs, I have been a faithful customer for close to four years now, I started coming to this business when the owner was solo. I have watched her business grow and I stayed along for the journey..... Now, last Saturday 11/12/022 I had an appointment scheduled for the evening time, I get a call around 10am from the receptionist asking me if I'm able to come in earlier because my original time is no longer able.... Now I make a comment saying I might have to change my time anyways ...but I can't come earlier due to the fact that I'm working..... the receptionist informs me that there isn't any later time slots later in the day. So I can't keep my original time because it's no longer available I can't come earlier because I'm working and I can't come later because there's no time slots available! I tell her earlier isn't going to work, and since I can't come in period because there's nothing available I'm going to have to reschedule or cancel.... The receptionist informs me there's going to be a 50 percent cancellation fee! Now it's never my intention to cancel or reschedule but I can't be accommodated! So on Tuesday I call in and spoke to the manger and ask if there is anyway way I get your the cancellation fee waived because I wasn't really given a choice because there wasn't many options available for my scheduled appointment day! Of course she just goes over the cancellation policy and is stuck on the fact that I made a comment about how I might need to change my appointment time anyways... she overlooked the fact that I couldn't be accommodated, and wanted to go on and on about the comment I made about changing my scheduled time... Now it's not like they wouldn't of got my business, I'm a faithful customer! Never late, never cancel and I'm always accommodating to the business when they call me and ask if I can change my appointment time when someone isn't available anymore. I feel like in this situation it was policy over customer service. Response: You're really going to lie and say I called to ask for an appointment change? I can easily bring up the call log and prove that you guys called me to inform ME that my time at 5:45pm was no longer available to me and asked if I could move my time up! I can't believe you're twisting these whole situation to favor your company! This is seriously ridiculous......I'm not going to deny I asked if you had something a bit later but to say I called you and asked for another appointment time is seriously ludicrous.... And I never said you guys cancelled on me multiple times, I simply stated that I have moved my appointment times around when your front desk calls and says my original appointment time isn't available, I never said you canceled on me..... if you look at my appointments history you will see I have never no showed, or canceled. Bottom line I had an appointment at 545pm it got canceled by the company and I was charged a 50 percent cancellation fee. read more

Long time Waxer, first time sugaring. Krystalin did an amazing job, I'm for sure going to be back every month. Best part of it all is that all products used are organic. Can't go wrong with that. read more

Krystalin is amazing! She is friendly and very professional. She explained everything and made sure I was comfortable. I had a great experience and will definitely be back. Side note - The negative reviews are such a joke... People clearly didn't fully read the booking and cancellation info. read more

Not my first sugaring appointment, but my first visit to this establishment. Walked in and felt such a warm welcome so that was a great start. I got walked in at my exact appointment time set with London. London was an absolute gem and I'm so glad I made my appointment with her. She was so friendly, informative, gentle, and gave 10/10 results. Only reason I went in was because this place was located by my job and I'm not from the area, but I was needing to stay on track. I would definitely come back if ever needed. She even recommended a hydrating balm that would help my exfoliating routine. I would definitely recommend anyone looking to be sugared, especially if you want someone who's gentle. I may even come back just to try out a facial service I noticed during my visit. Shoutout to London! :) read more

My appt started on time. My service person Ellen was excellent. She was gentle and left no traces behind, literally!

MY FIRST TIME- I'm a plus size woman and was nervous prior to my visit . I have nothing but good things to say about my visit to Sugar Bee. I felt sooo comfortable and the ambiance is wonderful. Customer Service is important to me and Sugar Bee exceeds my expectations. This business is very professional and well organized. I highly recommend you schedule an appointment -you will not be disappointed. My sugarist (not sure if that's a thing ) name was Krystalin. She was friendly,patient, and detailed oriented. I will return for another visit . PRODUCTS- very good try it !! Thanks Sugar Bee read more

Love getting my Brazilian wax here . Great service from all workers. I especially love all the extra touches you get such as warm towel,soothing spray and moisturizing balm at the end of service . The room is clean ,warm and inviting. Won't go anywhere else for this reason. read more

Beyond amazing Natalya was the best it was my first time and she talked me through everything and made me feel comfortable and made me laugh. I would definitely come back especially if Natalya is there. I will recommend booking and try it out will not disappoint. read more

Painless, precise, professional. Perfect service. I will definitely be back and would definitely recommend. I had the sugaring done. Krys knows her stuff! read more

I've been searching high and low for a place in the Inland Empire to get waxing done. In Corona, I've been looking at places but kept seeing scary reviews. Waxing, in general, can be traumatic but even more so when you hear about poor customer service and inexperienced staff. Thus, I've avoided it all together. Then, I found Sugar Bee. Krystalin did an amazing job of introducing me to sugaring. She was patient, gentle, and informative through the whole process. She talked me through the process and eased my nerves. I've done traditional waxing in the past but sugaring is much less painful and she is so much better at being gentle and mindful. I was sold by other Yelp reviews and her website. She was very responsive when booking and sent helpful reminders. I also love supporting women-owned small businesses, particularly as she is a hustling single mom of 3. Note to those first timers -- directions to get here can be confusing. Sugar Bee is located inside of Sola Salon Studios as a private studio/suite-- it's like a village of beauty services! Enter the Burlington/Best Buy parking lot, not the Michaels/IHOP one. There is no directory or map to provide directions once you park but this shop is located inside-- just walk through and look for the Sugar Bee sign. read more

Krystalin Silvia - Turn into the Burlington/Best Buy parking lot, not Michael's/IHOP. Sugar Bee inside Sola Salon Studios. - Sugaring Near Me - Riverside, California

I have been a customer of Sugar Bee for 2 years now and I LOVE this place. The owner and the rest of the staff are great and make you feel so welcome. It is hard to find a place that you truly feel comfortable. HIGHLY recommend read more

Extremely professional and clean. They use quality natural products for the skin. My Brazilian is always done at top notch and the results are long lasting. Highly recommend this place. read more

Had a facial for the first time and it was awesome and super relaxing. London was great and she did such a good job with my type of skin. Would totally recommend! read more

I made an appointment online for Friday at 6:15. Scheduling was easy and I was happy with that appointment. I received a text message from the company on Friday saying that my 615 appointment has been canceled and rescheduled for 430. I text back and said I wasn't able to come in at 4:30. They text back and said for me to come in on Tuesday at 4:15. I wasn't able to make that either, hence, the reason I made the appointment for 615. I asked if they had any appointments available over the weekend and I never heard back. Very disappointing. read more

I've been coming here for the past three years, and recently, I moved back out to Orange County. Having it be a 40 minute drive from home, I thought it would be better for me to find a spot near me and let me just say, I was extremely disappointed. I went to two different location, one in Newport Beach and the other in Santa Ana, since having seen so many reviews call them "phenomenal". So it came to a surprise what these women think is a GREAT and QUALITY experience. No one does it like Krystalin! I'm not even kidding!! I had a Brazilian done in 10-15 minutes and it looked like I was still growing out my hair, not freshly out of a sugar wax appointment. I was shocked. As a result of that, I headed to a different one and when she pulled the sugar wax off, I damn near lost my breath. I had to think back to Krystalin and when she would tell me, "okay breathe in, and breathe out" lol. After a month of waiting for my hair to grow, I set an appointment with Krystalin to have my underarms, lower half legs, and a Brazilian done. It's been about a year since I haven't seen her and let me just say she made me feel so welcomed, took her time with every single wax, and made me feel like I was there for an actual sugar wax!! I cannot emphasize enough how amazing she is at what she does. Right when you lay on the bed, the sheets FEEL clean and the atmosphere feels like you'll feel like the baddest bitch walking out. Once I finished my appointment, I cannot stress enough how happy I was with my service!!! My legs? Soft. My underarms? Soft!! My girl? HAIRLESS! So, if you're thinking of getting a Brazilian or any kind of sugar wax service, don't even bother searching elsewhere! Sugar Bee Sugaring is where it's at! Wherever she goes, I'll follow because NO ONE does such a fantastic service like she does! And not only that, but her customer service is phenomenal. I can't wait to go back in a month and every month after that! read more