It makes me really sad to write this review. I love to support small and local…read more I have only ever had their cupcakes sold individually at a Moyock farm market, but I've tried at least 5 different flavors. They always LOOK so delicious, fun and exciting! But...I have never in my life spit out a cupcake, or any kind of cake. I LOVE cake. First time trying them was a couple years ago, and they were unicorn-y looking, and sparkly, and gorgeous. But just not good. Thought I'd try them again 2 days ago and these 3 flavors: Ube, Strawberry (in case I didn't like the Ube), and Chocolate Cheesecake. The Ube was actually fine, and the best of the 3. But I still tossed half of it because it was so dry. SO dry, like sawdust. And sadly, I literally spit out the first bite of both the Strawberry and the Choc Cheesecake. Even drier than the Ube, but worse, they tasted...spoiled, if that's possible. Sadly, I only remembered to take a photo of the last one. I just don't understand! Most other reviews are so great! Maybe you have to order them fresh and not in a retail outlet. Or maybe the farm market gets them a week old or something... or the frosting is only good for one day. ?? Sad face.

I happened to be I. The area for a Yelp Elite event at the next shopping strip over. I saw Carolina…read moreCupcakery, and had 30 minutes to kill so we headed over there to get some sweet treats. Upon entering we were greeted warmly. She engaged in various conversations. She even helped me choose my cupcakes and answered any questions we had. I loved seeing all the examples of cakes they do, displayed throughout. I opted for a 4 pack. Whenever I am trying new cupcakes I have a method to my madness. I have to get a fruit one, a chocolate cake based, a vanilla cake based and a surprise. I ended up choosing a lemon cupcake, a vanilla cupcake, a chocolate cupcake and an Ube cupcake. The all tasted nice. The flavors were not over powering at all. I did not taste lemon in icing too much. Out of the 4 flavors I purchase, the Une was the best. Even my coworkers voted on the Ube cupcake being the best. The chocolate cupcake I chose... can't remember the flavor, but it was ok. It didn't wow me. I would definitely visit again.

**5-Star Google Review:**…read more I absolutely love this cupcake shop! They offer a *huge* variety of different cupcake flavors, and every one I've tried has been delicious and beautifully crafted. They also have actual cakes and cookies, so there's something for every sweet tooth. The staff is super friendly and always welcoming, which makes the whole experience even better. The atmosphere is really inviting, and a cool bonus is the little green wall perfect for selfies--such a fun feature! They even have seasonal flavors that keep things exciting. Definitely a must-visit for any dessert lover!

This must be what Heaven tastes like... sweet to me!! Nothing but pure bliss…read more Well back in February 2020, I had the opportunity to try this baker out for myself. If you recall a few months prior, I only had a slice of cake and fell in love. This time around, I ordered a sheet cake and some cupcakes for the kiddos. Everyone was thoroughly pleased! I only kept raving about this baker for months... the day came for all to taste and see what the hype was about! I ordered a strawberry lemonade flavor for the children and a strawberry champagne for the adults. This cake was super rich, I could only eat one good sized slice. But I made sure I had more for later. I think the cake lasted a good week and every day I had a slice and it kept tasting better and better. Now if you want to treat yourself, check her out! Her customer service is on point as well. I placed an order online and receive word via email about someone contacting me about my order. It may have been an hour that went by before I noticed an email in my inbox from the bakery. My daughter kept changing her mind on what type of party(ies) she wanted. As a result, I at least reached out to the bakery via email three times before my order was final and the flavoring and design was set. Each time the contact person, I believe it was the owner, she was super professional and continued to work with me and my different arrangements until everything was final. I understand she has tens maybe hundreds of orders each month, but she was focused on getting my order right and making sure I was satisfied. All in all, I wholeheartedly recommend you give this baker a try. Make sure you check her office hours online, but I'm thinking someone is always monitoring the email. At this time with all the turmoil going on in the world, I believe she is offering delivery of baked goods. I noticed she's offering a KETO style cookie too. I think I am going to try those. real soon. Her masterpieces and gifted hands are worth every cent. Support local, Buy local! Have fun and enjoy life :)

Our wedding was on July 11th and we ordered from Storybook Bakery because they were the only bakery…read morewho had reasonable prices for a 3-tier wedding cake. Our cake was only $326 which was phenomenal because other places were charging $800-$1,000 for a 3-tier wedding cake. I really loved the user-friendly website they had. Ordering was so simple and easy and I was able to order a gorgeous pre-made, 3-tier cake, that Jessica and Erik were able to add our wedding colors to. The cake was a vintage style cake and it quite elegant. The top two layers were vanilla with the bottom being chocolate. The cake was delicious, moist, with the perfect amount of buttercream icing. The guests absolutely loved the chocolate as it had layers of what looked like fudge in between the layers or cake. The slices were a mile high tall and did I mentioned the moistness of the cake?! It was amazing. The vanilla was delicious as well, but the chocolate was the crowd favorite. Our guests loved the cake. We will be ordering from Jessica and Erik in the future for events and milestones. We also support veteran owned businesses. Look no further if you want a beautiful and reasonably priced wedding cake!

BUYER BEWARE! I would review this as ZERO if I could. I ordered 4 dozen cookies for my daughter's…read morebridal shower. They were delivered on time but EVERY SINGLE cookie was broken into pieces. I immediately contacted the owner, Jessica, via email (that's the only way to communicate with them), she stated that UPS probably mishandled the package and I should send her pictures. UPS had no fault in this, as the box they were in was small and not sturdy and FRAGILE was not marked on the box. The box was squished. It was the way they were packaged and sent that caused the entire contents to be smashed. Once I sent her pictures, she would not respond to me any further, I sent 3 more emails asking for a refund and never got any response. I don't understand how a business can operate like that. I had to file a claim with my CC and finally received the refund. This Jessica does not care about her customers in the least, I was devastated that I could not use the planned cookies as favours for my daughert's shower and scrambled to get something else, 3 days before the event.

I've had cakes here a few times (gluten free) and each time they have been delicious. The most…read morerecent visit, I ordered online for instore pickup and it was a very easy process. When I arrived at the store, it was very busy but the line moved quick. The staff was so pleasant and made sure everyone felt welcome. I ordered 2 lemon raspberry bundtlets and 1 gluten free. I did see online that the company makes a GF lemon raspberry but this location did not have it. I will definitely be back for special occasions!

The customer service was very pleasant. I did not have to wait for long to order. The banana…read morepudding Bundt cake was what I wanted. The cake was moist and delicious. I wish it had more pudding filling. There were a lot of people ordering cakes. I will try some different flavors when I visit again.

Hidden Gem for Sweet Tooths & Pup Parents!…read more We visited House of Marmalade as part of the Hampton Roads Passport Series, and I am so glad we did -- I don't think I would've discovered this little gem otherwise! The shop is small and cozy with no indoor seating, but what it lacks in size it makes up for in charm and incredible sweets. The bakery case was absolutely stunning -- full of beautifully made cookies, macarons, and more. We tried three macarons (espresso, almond, and salted caramel), and every single one was perfection -- fresh, flavorful, and just the right size and sweetness. We also grabbed a shortbread cookie, which was buttery and melt-in-your-mouth delicious. And let's not forget our pup! Lexi got a pumpkin cupcake with peanut butter icing, topped with a tiny bone-shaped treat -- not only adorable, but she devoured it. Definitely pup-approved! The staff was fantastic -- super friendly, knowledgeable, and helpful. You can tell they care about their craft and their customers. Whether you're doing the Passport Tour or just looking for a place to grab something sweet, House of Marmalade is absolutely worth the stop. We'll definitely be back!

Immediately lost in smells and nostalgia upon walking in the door! We had the hardest time…read moreselecting just a few items so we purchased several. This tiny bakery did not disappoint and was better than expected and remembered from my childhood (Please just don't tell mom). The flavors were satisfying and took your tastebuds on a journey! So yummy! Go check this place out!

Absolutely love the custom cake design. It was more than I expected. I finally found my go to…read more Highly recommended

I was looking for a birthday cake with very little advance notice, right around the holidays and…read moreSilverspoon delivered! I honestly can't even believe they got me what I needed in time because I placed the order very late (that's on me and my poor planning skills). They created EXACTLY what I asked for and the birthday recipient was thrilled! I was also able to pay my invoice online so the birthday girl could pick up the cake without having to worry about paying. Fabulous decorating, perfect taste! So happy to support a small business like this!

I told the owner I was interested in purchasing a wedding cake, and she quoted me $1,100. I…read moreexplained that before spending that amount of money, I would like to taste a sample first. She responded by saying I could just buy a small cupcake because "they all taste good." Respectfully, everyone has different taste preferences, and I believe it's reasonable to want to sample a cake before making such a large purchase. I decided to look elsewhere because I want to be confident in the quality and flavor before committing. The last thing I would want is to spend that much money and end up with a cake that guests do not enjoy.

We needed a sweet treat and stopped at Ksquared cupcakes. The owner was waiting on customers when…read morewe arrived. The cupcakes case was full of desserts. There is a small table with a magazine on it and only two chairs with pillows on them. I ordered a vegan blueberry muffin, sweet potato jacks, lemon cake, and an apple spice cupcake. Mouthwatering desserts. The sweet potato jacks were delicious.

While I was in the area, I wanted to try the Dubai Chocolate Brownie w/Strawberries for Valentine's…read moreDay. I called ahead to ensure they had the brownie available and the lady was super sweet on the call. She ensured me that they had a few brownies left but that they were going fast. I decided to order online so I could just stop by and pick it up. As soon as I walked in, I was greeted and they started to prepare the brownie. This was my first time at this location and it was very clean and organized. I was in and out under 2 mins. Overall, the customer service was wonderful and the brownie was great. I'd definitely return the next time I'm in the area.

I ordered four cookies from Crumbl as a thank-you gift for my mom, and unfortunately, the cookies…read morewere not good at all. The topping tasted extremely sour--almost like sour milk--and the cookie itself had a strange, grainy texture. These were not minor quality issues; the cookies genuinely tasted off and were not something I felt comfortable giving to someone as a gift. I called the store to let them know about the issue, and the experience with the shift lead and trainee made an already disappointing situation even worse. They were extremely rude and dismissive and told me that I was not eligible for a redelivery. I was told I would have to bring the cookies back to the store. I understand that businesses have policies, but when a customer receives food that tastes spoiled or otherwise clearly isn't right, the response should be to address the concern--not make the customer feel like they're inconveniencing you. Very disappointing experience, both with the quality of the cookies and the customer service. I'll be emailing Crumbl's corporate office because this should have been handled much better.