Came here with my fiancé for my wedding band and to have my engagement ring resized. My ring was…read moreready much faster than they had originally quoted me and was done perfectly. They had a "tax free" sale and I was able to save some money on my wedding band. Highly recommend!!!

Thank you Lynn @ Polly's!!! We had recently moved from Chicago and during the move, my wife's…read morenecklaces had gotten quite tangled during the shuffle. I tried for hours to get them apart but to no avail. There had to be a better way! I looked up Polly's online and due to their great reviews; I brought my issue and made it THEIR issue :) best decision ever! Lynn helped me and said she would do her absolute best to untangle the mess of beautiful necklaces that I provided to her. A couple days later I received a text and went into the store. Every tangle was gone. Necklaces were all in separate bags and received a small bill for their time, with a smile. We will certainly take our jewelry purchasing business here when the time comes. As for now, my wife can catch up on wearing her jewelry that had been tangled for the past few moths. Thx Lynn and Polly's!

I like their continuous updating at each stage of the process from initial consult thru…read moreprototyping-revisions-final prototype.. I always have a comfortable feel of control and understanding what I"m getting. Turn-around times have always been reasonable, sometimes exceeding expectations. I'm already on my second round of orders.

I had an award that was already custom created with a little plastic plaque engraved on the front…read more I wanted to repurpose an extra one so I just needed the plastic plaque changed on the front. I bring it in and they had just received a huge order but were still able to get it to me before the promised time (a few days). After I left, I received an email and again when it was ready. The communication was excellent and they performed the job exactly as I desired. My only gripe is that I had purchased these awards for $8 a piece with the engraved plaque on the front. Obviously, my company received a discount for ordering a few hundred of them. I fully understand that, but it cost over $12 for me to get the little plastic plaque replaced. I have some additional "extra" awards that I can repurpose for next year, but for that price, I would think it might be more cost-effective to mail them back to the company who made them to replace the plaques. Maybe there would have been a better price if I did 5 or 10 of them, but I'm not sure.

Friendly, quick, and fairly priced. Love the engraved oyster knife we got for a gift.read more

The communication received this morning from the BBB regarding this business and my original…read morecomplaint: Complaint ID#: 34042381 Business Name: Handpicked, Inc. The Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. The Better Business Bureau develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. If the company has contacted you in the interim, please notify the BBB immediately. Sincerely, Daniel Carlberg Complaint Analyst BBB Complaint Department

As a chronic procrastinator, I have a tendency to wait until the last possible second to buy…read morepresents for people. Have you seen the girl scrambling around on Christmas Eve trying to justify the purchase of mismatched socks as a gift because everything else is picked over? Yep, I'm that girl... and the unlucky recipient is my little sister. Have no fear, future friends, because Handpicked comes to the rescue! This little jewelry boutique offers handbags, scarves, and, of course jewelry... it's the perfect spot for last-minute presents for all of the ladies in your life. I tend to find my favorite pieces in the back of the store (where they keep the trendier pieces), but they also have a large selection of stainless steel items up front. These goodies can be engraved, and they're pretty popular with the Carolina Girls. The staff is very helpful, and they're always friendly. If you already know what you have in mind, or need help picking out the perfect present for the lucky lady, these girls prove invaluable. I should also clue you in to the fact that they're very reasonably priced! I found the perfect bib necklace (that reminded me of a much more expensive JCrew version) for my best friend for a grand total of $18. Score! Also of note is their engraved serving tray that makes a fantastic wedding present! (Trust me, I've used it...) For around $50, they engrave the wedding invitation onto the tray... and voila! You're the best present giver in the world! Happy shopping!

M M Not the same…read morebusiness it used to be! New employees, and new ownership are terrible! This is what happens when local Charleston businesses sell out to businesses from up north. Not as friendly, not as helpful and kind of a scam, told us $75 for a"repair" we have never had to pay for in the past and then ended up charging us nearly $200, very very dissatisfied and disappointed.

After taking my clients to another place to sell his coins and silver and jewelry, we finally…read morelanded here! My client is an 89 year-old gentleman trying to downsize things from his house. The employees here were so kind and so helpful to him, so much more than the first place we went to. I could see they took great care of explaining to him what they were buying and why as well as what they were buying and why. He was very well pleased as was I to see that they took good care of him after seeing how well they did, I might actually come back here myself

Never received the quote for the rings we selected at our appointment. It's been over a month :(read more

The best jewelry store in all of Charleston. Friendly and very knowledgeable associates and a wide…read morerange of jewelry designers Love the new store Angela Inscoe

Had my husband's ring resized. They sent it to NYC to match the border. And they offered me cash…read morefor a found ring

Donna was absolutely amazing in helping me to re-create an inherited ring into a beautiful bangle…read more Her patience and creativity was great and I highly recommend her to anyone who who wants to repurpose any sentimental jewelry.

Spectacular service, amazing customer care, incredible quantity and variety of threads and monogram…read morechoices. My orders are always ready on time, and if there is ever a concern, they go out of.their way to make things right. Great pricing too!

If I could give 0 stars I would. I took a short in to have a monogram on the cuff. I provided a…read morephoto of exactly what I wanted. When I picked it up, it was it centered the way I asked and the gal at the counter said it was her fault and apologized. Fine. The quality of the embroidery was very poor, you could see the white shirt through the blue thread in several areas. In addition, the lower case "j" was dotted but not the lower case "i". When I pointed these two things out, the employees (not the one who apologized) got rude and belligerent as if it was somehow my fault that rules of writing small letters exist. The gentleman kept asking me what I wanted him to do about it. I replied, I just want you to fix it. He threw up his hands and stomped to the back room. This left the poor lady behind the counter looking embarrassed and I felt terrible for her. She looked at me and said I am not sure what to do. I told her a good start would be to refund my money which she did, again with an apology. When I got home, we realized that the monograming was so off center it was in the back of the cuff so would not be seen by anybody and again, terribly off center. I am not clear how when a customer shows you a picture of exactly what they want, you do it so horribly wrong. The shirt is ruined as, if you take the thread out, the shirt will have hundreds of holes. I reached out to these folks and suggested that they replace the shirt and have heard nothing. Perhaps they feel that since they are the only game in town they can afford to treat customers this way. Perhaps they are just rude people. I will not use them again (there are other games in town) and, I will never recommend them. Do yourself a favor and do not use them. Not only is the work shoddy, the people apparently are as well.

Everything ! All staff very friendly and professional. Reasonable prices on repair services…read more Lovely array of jewelry pieces . Absolutely will go back. Ask for Cathy !

We love working with this team! The parking is tough around lunch but otherwise easy in and out…read more They've done excellent work for us and are always willing to answer questions.