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Sugar & Lola

5.0 (1 review)
Closed • 10:00 am - 5:30 pm
Updated 1 month ago

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Response time

1 day

Response rate

100%

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Handpicked - Don't purchase this type of Monogram necklace from Hand Picked.

Handpicked

(8 reviews)

$$

The communication received this morning from the BBB regarding this business and my original…read morecomplaint: Complaint ID#: 34042381 Business Name: Handpicked, Inc. The Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. The Better Business Bureau develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. If the company has contacted you in the interim, please notify the BBB immediately. Sincerely, Daniel Carlberg Complaint Analyst BBB Complaint Department

As a chronic procrastinator, I have a tendency to wait until the last possible second to buy…read morepresents for people. Have you seen the girl scrambling around on Christmas Eve trying to justify the purchase of mismatched socks as a gift because everything else is picked over? Yep, I'm that girl... and the unlucky recipient is my little sister. Have no fear, future friends, because Handpicked comes to the rescue! This little jewelry boutique offers handbags, scarves, and, of course jewelry... it's the perfect spot for last-minute presents for all of the ladies in your life. I tend to find my favorite pieces in the back of the store (where they keep the trendier pieces), but they also have a large selection of stainless steel items up front. These goodies can be engraved, and they're pretty popular with the Carolina Girls. The staff is very helpful, and they're always friendly. If you already know what you have in mind, or need help picking out the perfect present for the lucky lady, these girls prove invaluable. I should also clue you in to the fact that they're very reasonably priced! I found the perfect bib necklace (that reminded me of a much more expensive JCrew version) for my best friend for a grand total of $18. Score! Also of note is their engraved serving tray that makes a fantastic wedding present! (Trust me, I've used it...) For around $50, they engrave the wedding invitation onto the tray... and voila! You're the best present giver in the world! Happy shopping!

An Initial Impression

An Initial Impression

(2 reviews)

Spectacular service, amazing customer care, incredible quantity and variety of threads and monogram…read morechoices. My orders are always ready on time, and if there is ever a concern, they go out of.their way to make things right. Great pricing too!

If I could give 0 stars I would. I took a short in to have a monogram on the cuff. I provided a…read morephoto of exactly what I wanted. When I picked it up, it was it centered the way I asked and the gal at the counter said it was her fault and apologized. Fine. The quality of the embroidery was very poor, you could see the white shirt through the blue thread in several areas. In addition, the lower case "j" was dotted but not the lower case "i". When I pointed these two things out, the employees (not the one who apologized) got rude and belligerent as if it was somehow my fault that rules of writing small letters exist. The gentleman kept asking me what I wanted him to do about it. I replied, I just want you to fix it. He threw up his hands and stomped to the back room. This left the poor lady behind the counter looking embarrassed and I felt terrible for her. She looked at me and said I am not sure what to do. I told her a good start would be to refund my money which she did, again with an apology. When I got home, we realized that the monograming was so off center it was in the back of the cuff so would not be seen by anybody and again, terribly off center. I am not clear how when a customer shows you a picture of exactly what they want, you do it so horribly wrong. The shirt is ruined as, if you take the thread out, the shirt will have hundreds of holes. I reached out to these folks and suggested that they replace the shirt and have heard nothing. Perhaps they feel that since they are the only game in town they can afford to treat customers this way. Perhaps they are just rude people. I will not use them again (there are other games in town) and, I will never recommend them. Do yourself a favor and do not use them. Not only is the work shoddy, the people apparently are as well.

Sugar & Lola - jewelry - Updated May 2026

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