It's beautiful... and that's the most appropriate comment I will type…read more My husband and I met Joseph in August of 2024 to plan our daughter's quinceanera that just took place on May 9th 2026. We went over the contract thoroughly, eventually deciding that we would bring our own vendors (taquero, DJ, photographer, baker, event decorator, and 360 photo booth), as I have known many of these people for years and have an established, trusting relationship with most of them. Joseph said that was perfectly fine, the only service that we had to use from his side was the bartender, which my husband and I understood. During this meeting we also met his assistant Patty and were told that she would also be helping us through this process, but that he was always available, and we would have his complete attention the week of and leading to the day of our daughter's celebration. Part of our contract states that we were able to bring the supplies/decor/spirits to the venue the week of the quince. So, on May 4th, my family and I filled the event room with the decorations et al, that we would be using for the following Saturday, the 9th. Every single day, Monday through Friday that week, my mom and I were at the venue, sorting through boxes, opening packages, putting the cake table pieces together, setting up the candy bar, making sure that when the day of came, everything would be organized and ready for the staff to take out to decorate. Friday afternoon (5/8) we met with Patty to clarify all of this. But first let me elaborate a bit more... My family and I had informed Joseph and Patty that we would be bringing some salads, fruit/vegetable platters, and items for a nacho bar that would need to be set up before we arrived. Joseph explained that he did not have enough staff to help with that (8 people doing various jobs, still unsure of what) and that either myself or a friend/family member would need to come and get this ready because he could not accommodate this. We were so grateful that our BAKER, who is not employed by the venue, was able to help with this since she was also arriving early to bring the desserts for the cake table. More on that in a minute. When we arrived at the venue the day of the quince, it looked beautiful, the tables looked ready, centerpieces, runners, etc. then I started noticing that there was so much more missing, and my guests were already walking into the party space. For starters, I did not see hardly any staff in the party area and Patty was unfortunately running around like a madman. She was feverishly trying to set up the luminaries and LED pillars we had brought for the garden walkway. I also noticed that the fruit/veggie/nacho bar table was not set up. I ended up rushing to the clubhouse where all of this was being stored and took everything out of the refrigerator myself. I encountered a staff member on the way back who said to me, "Oh are you the mom? Oh let me know what you need help with." My mind was absolutely boggled. Did my family and I NOT just spend the entire week here and leave detailed instructions? And then... While carrying said fruit/vegetable trays, I walked by the tables to notice that there were not any "reserved" signs placed. We had asked for two tables to be held for the immediate family. I had mentioned this to one of the staff, I believe Lily (she was very lovely) and said she would get right on it. About 10 minutes later I saw that the signs were there, but what I learned the following week was that one of the tables already had guests sitting at it and they were promptly asked to move to another table. Sigh... And then... Once my husband and I were able to catch our breath, we grabbed a quick drink. Jason was our bartender, very kind and solid drinks. While we were at the bar, Joseph came up to talk to us, telling Jason that someone got sick in the bathroom and that he had to stop serving hard alcohol for an hour. Mind you, the bar has only been open about forty-five minutes, and no one has had any shots or is intoxicated. We all disagreed with this but had to oblige. By this time, we were falling behind schedule and had to do the main entrance. Then I realized that I had not seen my daughter in almost two hours, the sun was starting to set, and we did not take any pictures with her in this beautiful space because we had to do the jobs that we had hired this venue for. In the end: No pictures with our daughter in this space that cost half our budget Staff enjoyed our taquero without checking to make sure all of our guests had eaten Saw photos of Joseph and his staff enjoying our 360 photo booth Learned that 80% of my vendors experienced an unpleasant encounter with Joseph My guests were unsatisfied with parking/golf cart availability Not enough restroom signage Reports from vendors state as of 2pm, tablecloths weren't even on the tables.

The hacienda is hidden and serene. The peaceful grounds with the stunning pond filled with koi and…read moreturtles, many statues and totems throughout the exterior and the interior furnishings and handcrafted art work are incredibly beautiful. We were given a tour of the wine cellar. VH has a large variety of their own wines at an affordable price. Rhonda, gave us the tour and shared the history of the estate. She also answered many questions about our stay and offered future reservation tips and places to eat. There was an error with a double booking that Rhonda graciously adjusted for us, thank you!! We Will definitely be back for a longer stay.

The Pine Glen 9 hole Par 3 course at Singing Hills Golf Club Sycuan offers beginners and seasoned…read moregolfers a fun experience with its generous greens. This course is nestled a small valley with mountain backdrop surrounding you. It is a great course for those just getting into golf with 9 holes ranging from distances of 80 yards to the longest at around 170 yards. The fairways, greens and tee box were all really well maintained. Highly recommend playing a round on the Pine Glen 9 hole course for those looking to get some playing time but don't want to commit to 18 holes. It is also a very beginner friendly course and a very walkable course if you don't want to rent a golf cart. Singing Hills Golf Club has a wonderful facility with plenty of parking, driving range, putting area, pro shop and restaurant on site.

My group recently had an extremely unpleasant and unacceptable experience at Singing Hills Golf…read moreCourse, specifically inside the pro shop, due to the behavior of an employee named Trevor. While checking in for our tee time, a member of our family who holds a Black Card with Sycuan Casino Resort was present. Another member of our party simply suggested contacting the casino host to ask about a potential complimentary round of golf, which is a completely reasonable and common suggestion for Black Card members who spend significant money with Sycuan. Trevor immediately responded in an aggressive and hostile manner. He raised his voice and told our group member that they "didn't know what they were talking about." His tone was confrontational, disrespectful, and completely unprofessional. Instead of calmly explaining policy or offering assistance, he chose to belittle a guest in front of others and continued displaying a negative attitude toward our entire party. There is absolutely no excuse for customer service staff especially in a hospitality and golf environment to speak to paying guests in such a disrespectful and abrasive way. This was not a misunderstanding or simple miscommunication. This was blatant poor behavior and a clear lack of professionalism. What makes this situation even more frustrating is that every other employee we have interacted with at the pro shop has been courteous, helpful, and respectful. Trevor's behavior was a stark contrast and reflects very poorly on the standards that guests expect from a Sycuan-affiliated property. Guests who spend substantial money and support the Sycuan brand deserve to be treated with respect not spoken down to or yelled at. Trevor's attitude was inappropriate, unacceptable, and damaging to the overall customer experience. Frankly, if this is how he treats guests, his position in a customer-facing role should be seriously reevaluated. This experience left our entire group disappointed and frustrated, and it is not the level of service we expect from a property associated with Sycuan . The black card member will communicate this to his host.

We had a wonderful night of rest. We met John at the front desk. When we were in our room we always…read morelook around and see if we had the basics. Sadly there was no coffee machine so and our phone did not work they told us that you take your key card and you slide it in and at the front door and sadly that didn't turn on the phone so I had to use my cell phone to call front office and I told him the phone wasn't working and there was no coffee machine and he was telling me where it's at where it should be located at but we didn't have it so he went ahead and brought us a coffee machine didn't say anything else he said didn't downgrade us or anything he's like I'll be up to bring you the coffee machine So he came up brought the coffee machine was totally awesome Yes this is it was anybody else that we needed and there was nothing else we weren't leaving anything else and he gave us enough towels the most hotel rooms give you only two large or four large towels but if you have three people in the room you kind of expect to have more and their towels were really big not normally where sometimes I can't even put it around by chest whenever I take a shower so just to give you that idea but great shower lovely place I took some pictures of it and people were enjoying the night going out for a night dip in the pool please was beautiful had a little wanna be Starbucks in there the bar it was so great area Love you location maybe though like you were traveling. So I have to say John and his wonderful and beautiful customer service that he gave us was awesome The next day when it was time for us to leave we called up and John was there and we requested a luggage rack and he came up and brought us a luggage rack we were able to go downstairs and check out so smoothly You did everything with the smile it was wonderful ruined expecting that but we got a wonderful service for the job You deserves to be praised and we're praising him through Yelp. when we come back to El cajon will definitely stay at this hotel room it was big enough I mean big enough for us it felt like a sweet but not really but for us always ordering two beds we always get a double with this time we got cleans and which was nice. We have pictures to show you.

Arg.. this hotel was good. But a good example how lack of caring and short staffed will ruin it…read more First stay, a week after opening this place was new, clean, and a great hotel. Skip ahead 2 years and it's run down, dirty, and staff doesn't care. The last time I booked, I contacted the hotel to cancel the stay, spoke to Sebastian (mentioned several times in reviews for being unhelpful), and attempted to cancel due to a medical issue that prevented me from traveling. He denied the cancelation, saying its policy and he couldn't change it and to call Hilton. I did, Who said that he could cancel this, but he didn't want to do that. He wouldn't reschedule this, cancel this, or work with me even being a diamond member. Other hiltons will cancel reservations when things like this happens, but this won't. Overall, skip this location by all means. It's run down, questionable cleaning practices, but on a plus, you don't have to go far for some food as it shares a parking lot with fast food options.

Pao, I want to thank you from the bottom of my heart. You…read moremay never truly know how much your kindness meant to me, especially at a time when I needed it more than ever. Thank you for making me feel so special--not because you had to, but because that's simply who you are. Your understanding, humility, and genuine care reminded me that there are still people who choose compassion first. You made me feel seen, valued, and welcomed in a way I'll never forget. I also want to extend my sincere gratitude to your boss. Great leadership is reflected in the people it inspires, and it was evident in every interaction I had. The culture of kindness, respect, and genuine hospitality that you both created made me feel like I was home. That's something money can't buy, and it's something I'll always remember. Please know that your compassion and the way you treat people leave a lasting impact. Thank you for turning what could have been just another visit into something deeply meaningful. I'll always be grateful. With heartfelt appreciation, Isabelle

I am increasingly disappointed with my experiences at Barona. Despite repeated attempts to enjoy…read morethis casino, the consistently low payouts on the machines have made it difficult to justify returning. Other casinos in the area offer noticeably better returns, and I struggle to understand why Barona is considered a favorite by so many. During my visit today, patrons repeatedly exited through an emergency‑only door to reach the parking lot. Each time, the alarm sounded throughout the building for approximately 15 minutes. No security staff responded or appeared to investigate. If this had been an actual emergency or attempted theft, the individuals involved would have been long gone. Barona should consider stationing a security guard at that exit or installing a barrier and clear signage to prevent misuse. It has also become apparent that the casino caters heavily to one demographic, leaving others feeling overlooked. The upcoming addition of new seating and another Vietnamese restaurant reinforces this imbalance. While the coffee shop has improved, it remains understaffed. To their credit, the employees who are present work hard and provide good service. I will acknowledge that the comps have improved recently, and most employees have shown better attitudes. However, I did encounter one staff member who ignored me while repeatedly assisting the Diamond line. When I asked if anyone could help, he responded "no" and walked away. Fortunately, another employee--Michelle, I believe--stepped in and assisted me professionally. Club Barona should strive for more consistent service across all tiers. At this point, I plan to take a break from visiting Barona. My husband rarely wins, and we increasingly feel out of place. I am also frustrated by the behavior of certain patrons who rush to take over machines the moment someone stands up, insert their player cards before a person has fully finished playing, or hover and stare to see what others are winning. I have even had people insert their card while I am still playing. This behavior only seems to happen at Barona and creates an uncomfortable, discourteous environment. Additionally, the machines are positioned too closely together, leaving little space to play comfortably. There are simply too many people hovering and watching. I also want to acknowledge the custodial staff. I have never seen so much spitting in trash cans or trash thrown on the floor. My husband has never seen so much spitting in the urinals. It is genuinely disgusting, and I cannot imagine the mess these employees have to clean up daily. They deserve recognition--and a raise--for dealing with this. Overall, your staff that walks the floor are great, but Barona has several operational and cultural issues that need improvement. Meaningful changes should be considered and implemented before I would consider returning. Instead of having security stare at players as if they are going to damage a machine--or whatever is being monitored from the eye in the sky--security should be walking the floor and addressing the rude behavior occurring daily. I truly hope Barona takes these concerns seriously and makes changes that create a fair, welcoming environment for everyone. Many longtime players I know, including high‑money players who once visited regularly, refuse to return until improvements are made. Continuing to cater to only one demographic is both inconsiderate and detrimental to the business.

Do you like excessive amounts of rice? Look no further. Mountains of rice are available. Now that…read morewe have your attention! Let me tell you about the staff at Sycuan! They are extremely attentive and really laid out the VIP treatment. They offered wellness checks out of the blue, repeatedly to check in and insure guest are enjoying themselves safely. Vibe check one two one two. At the end of the night you can even order a beer, drink half of it before they take it away and not charge you. To ensure this service look extra sleepy at the bar and then cheers to half a free beer. Ladies you will love this, 7 security guards will escort you right to your room to ensure you make it safely and strongly encourage you to remain in your room for the night. Chivalry isn't dead it's just 15 beers away at your local casino.

I absolutely love Sycuan and come here often with both friends and family. The casino has great…read morefood, drinks, and an overall fun atmosphere, and I've always had a wonderful time here. This review is specifically about the pool area, particularly the swim-up bar. The pool has become my favorite staycation spot, and I genuinely love the food, music, drinks, and overall vibe. Up until this visit, I had never had an issue with any of the staff. Unfortunately, my friend and I had a very negative experience with one of the bartenders at the swim-up bar. We sat patiently for about 35 minutes waiting to be helped. During that time, the bartender was primarily serving one side of the bar as well as guests swimming up directly to him, while our side was consistently overlooked. A nearby group even mentioned that he would be coming to our side shortly, and he confirmed that he would. However, when he finally came over, he skipped past us and helped a couple who had just swum up to the bar. My friend calmly said, "We just wanted to let you know we've been waiting for about 35 minutes." In response, he sarcastically said, "You and everybody else... feel free to go to another bar." My friend awkwardly laughed and said, "Okay, okay." What was most upsetting was that after serving another couple nearby, the bartender referred to my friend as "bitchy" while speaking to them. We were honestly shocked. It was incredibly rude, unprofessional, and offensive, especially considering my friend had spoken respectfully and calmly the entire time. I have visited Sycuan many times and have always received excellent service, which is why this experience stood out so much. I hope management addresses this situation so that other guests do not have a similar experience. The bartender's name was Martin. I still love Sycuan and will continue visiting, but I wanted to share this experience because it did not reflect the level of hospitality I've come to expect from this resort.