Ice maker broke in our refrigerator. Uptown sent a tech who said the ice maker assembly required…read morereplacement. Got a quote which I had questions about and initially felt like I was not getting answers so I posted a negative review. Bobby, the manager, immediately responded and was professional and helpful. He answered my questions, apologized for the inconvenience and made it right. While I was initially frustrated, after my discussion with Bobby I feel like my problems were probably not the normal course for this business. I would definitely use them again if needed!

We have an ice maker that is a true pain in the neck. We don't use enough ice on a daily basis so…read morethe machine runs and runs. Albert came to clean and service it and suggested a way that I can quit fighting with this ice maker. He was super efficient, very personable and very easy to work with. He is a great representative for Uptown Appliance. thanks

Jorge did such a great job. He came at a very reasonable timeframe, ordered the parts very quickly…read moreand fixed our dishwasher without jacking up the price. His quoted price is reasonable, he is an honest worker and he is very reliable.

Ssssssso... more exciting appliance adventures! The ice…read moremaker had been acting out and finally died the Real Death. Jorge arrives as scheduled and does a replacement with a genuine part and all is good... except not. The ice maker tried to live but in the end refused to reliably work... call Jorge the Appliance Master and he arrives on time with tools and declares the unit d-e-a-d. THE IMPORTANT BIT - he got the replacement and returned as promised, against traffic none the less!, replacing the old unit quick and sharp. WHY? is that the important bit, Billy? because service after the sale, especially warranty service, is how you tell the good providers from the GREAT in any field. TAR & Jorge are Great ...more as it happens

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

These guys are fast, reliable, and the prices for repairs are fair. Mike's been out to my house…read morethree times for different repairs. He is knowledgeable and very professional. Curt is very responsive by phone and very accommodating. If you need a repair to an appliance give them a call you won't be disappointed. 5 stars for the level of service that is consistent and for their commitment to customer satisfaction!

Local, on top of things, reliable, useful recommendations about brands, there isn't anything to not…read morelike.

Appliance Cowboys has saved me on multiple occasions with my Speed Queen Washer and Dryer repair!…read moreThey use factory replacement parts so that quality is high. They also do great research on recalls and warranty claims which is a good value. I appreciate their responsiveness.

They could send a text or Respond but the only person I got…read morea response from doesn't come to my area in Pearland and I know he's good. I used them on the north side. This company did not respond.

Made an appointment with them to fix a dishwasher and they were a no call/no show. Called/texted…read morethe numbers they provided and received no response in return.

Took a few days to order the part. But one the part came in the did an excellent job at a fair…read moreprice. Only issue is getting in contact with someone.

Scheduled repair company had poor communication and was extremely tardy. I yelp searched and Vector…read moreAppliance Repair was one of many suggested. They reached out to me immediately and came by the next morning, as they stated they would, and fixed my dryer, bim boom bap! Dryer purrs like a kitten and Victor gave me suggestions on how to have my appliance running at max potential. Save their # in my phone! Would highly recommend, as they are knowledgeable, communicative & punctual :)

Victor is very responsive to messages, communicates clearly, gives accurate and reasonable quotes,…read moreand most importantly he did a great job. He replaced a gas dryer belt since the drum stopped rotating and performed cleaning maintenance to clean out lint to prevent lint fires. The services were a reasonable price and he was thorough.

I can tell you I put the word out that I need assistance with my refrigerator not cooling and they…read morewere on a phone call to me within five minutes and within 30 minutes of that time their tech was here at my house at the front door and I got it repaired short and fast he took care of it. He met the needs of getting it taken care of and he showed me the cost to repair it and he took care of business and very professional young man. I highly recommend this business. They do everything on any kind of appliances, washing machines, dryers dishwashers, microwave stove, stoves ovens anything they fix it and repair it in their here quick and they do take care of business fast. They are very high-quality and very good respectful business I see.

My mother had a leak coming out of her washer. She was worried about paying for someone to come…read moreout, but these guys were more than professional. The customer service was the most responsive of any other company I've worked with in the past, and the integrity of the technician was undeniable. He took a look at it, diagnosed the problem, and DID NOT try all the various avenues of up having people tend to do these days. I will only work with these guys from here on out.

i have used victor a few times since 2018 outstanding work. This week our dryer stopped working had…read morea F1 error code. it could either be the thermistor or the capacitor on the mother board blew. I called VPS and victor promptly answered the phone and actually scheduled me for the following morning. He promptly arrived diagnosed the issue the motherboard but come to find out they no longer make the board ...No problem Victor to the rescue he took the motherboard home and repaired the capacitor and returned a few hours later to complete the job. he troubled shooted and discovered my clogged vents of 14 years caused the dryer to over heat. so getting to the root cause Victor cleaned out my dryer vent with a approx 20 ft run. He then as a precaution changed the thermistor (took the entire machine apart) and clean the inside like new all for a more than reasonable rate. Definitely top notch service at a reasonable price. if I had more hands I would give him 4 thumbs up ‐------‐------------------------------------------------------------------------ he usado victor varias veces desde 2018 trabajo excepcional. Esta semana nuestra secadora dejó de funcionar y tenía un código de error F1. podría ser el termistor o el condensador de la placa base quemado. Llamé a VPS y Victor respondió rápidamente el teléfono y me programó para la mañana siguiente. Inmediatamente diagnosticó el problema de la placa base, pero se dio cuenta de que ya no fabricaban la placa... No hay problema. Víctor al rescate, se llevó la placa base a casa, reparó el capacitor y regresó unas horas más tarde para completar el trabajo. Le dio problemas al tirador y descubrió que mis rejillas de ventilación obstruidas durante 14 años causaron que la secadora se sobrecalentara. Entonces, para llegar a la causa raíz, Víctor limpió la ventilación de mi secadora con un recorrido de aproximadamente 20 pies. Luego, como precaución, cambió el termistor (desarmó toda la máquina) y limpió el interior como nuevo, todo a un precio más que razonable. Definitivamente un servicio de primer nivel a un precio razonable. si tuviera mas manos le daria 4 pulgares arriba.

I have AHS and this company uses them. The 1st time they changed a drainage pipe on my dishwasher…read moreand it still didn't work. When I called back, they were TOO BUSY and couldn't return to repair it and sent me back to AHS. The 2nd time, still with my dishwasher, the said they couldn't repair it because I had a wooden floor. According to them, I should remove my floor at my expense and then they can pull my dishwasher out. Btw the wrote me. IT is 100% TRUE. Do not go to this company.

Andy's responded quickly to during the Thanksgiving holiday when our dishwasher chose to break. My…read morewife had panicked and doubled booked the repair, but Andy's was ready and willing come.

This company does a great job. Easy to get an appointment when you need an appliance to be…read morerepaired. Lupe is very knowledgeable and the pricing is reasonable. I recommend this company when appliance repairs are needed and I will use them again. Nice to work with an honest technician. Louise F