Located in the Metro Plaza at Whites and Strouds lane, this Subway is fairly new and is tucked away and can be easy to miss.
I've reviewed a number of subways in Durham as many of them have absolutely horrible customer service and I've had bad experiences at most of them. I came into this Subway last night after 8PM when it was pretty quiet. There are a few people that work here, one of the guys is incredibly slow but thankfully the regular guy was there and he's fairly speedy and listens when you order. I rarely go in unsure of what I want so I ordered my sub and he asked all the right questions and made a pretty good sub, probably one of the better ones I've had from Subway. I was in and out in less than 10 minutes, which is how it should be at a Subway.
The last time I was here, I chose to eat in and saw a few people get frustrated with the staff; some of the staff here aren't well trained. They ask you the same questions over and over again because they're not listening and they can be insufferably slow, especially around dinnertime. It's a crap shoot with this place, sometimes its ok and sometimes its not, but generally my experience has been on the okay side.
Overall, I can pretty much peg this one as just another subway joint. Nothing too bad or too great about it, it's just Subway! read more