This is my local Jimmy Johns from my hometown. I quickly fell in love with this fast-food chain and…read morecontinued to eat here regularly while I lived at home. This location is as nice as any other location and has a friendly and fun staff demeanor. I have had troubles in the past with fast delivery but I won't hold it against them. I am a huge fan of the Gourmet Veggie Club, JJ Gargantuan, the Hunter's Club, and the Ultimate Porker. They have something for anyone who is interested in getting a great fresh sandwich at Jimmy John's.

The service is slow, no clue how to run a store, and the orders are wrong 50% of the time…read more I would not post this if it weren't true.

Location is always good! Food is always served hot and ready! Wait times are usually pretty quick…read more Staff is friendly.

Food was made quickly; sandwiches were yummy - picked up a meatball, wreck and Chicken club - all…read morewere delicious. Staff was courteous and efficient for a summer Saturday afternoon!

DO NOT ORDER CATERING! Ordered 7 boxes of subs for a graduation party on 6/20/26. Asked the GM of…read morestore to cut the subs into 4 pieces instead of 3, which is their standard method. Stores in Frankfort, Orland Park and Tinley Park have always accommodated this request without an issue in the past. When I arrived the order was not ready at the chosen pickup time of 1:30pm. When inspecting the order at 1:38 pm to ensure everything was correct, I was informed that they cut the sub into 6 pieces instead of 4 pieces. I was fine with that even though annoyed that my request was ignored. The bigger issue was that they did not individually wrap the sub pieces and put 2 pieces in one wrapper. When I questioned this, I was given a variety of excuses and treated like I was in the wrong. They reluctantly corrected their mistake and wrapped the pieces individually as they should have been done originally. However this process took over an hour even though I was told it would take 5 to 10 minutes. They finally brought out the boxes of subs with the corrected wrapped pieces, though they only completed 6 of the 7 seven boxes hoping that I would not notice it. I asked them to finish the uncorrected box, and the worker responded "Oh, you want this one done too?" As you can see in the photo, the subs barely had substance to them, and we felt the sandwiches were skimpy and were embarrassed to serve them to our guests. I contacted corporate to find a resolution to this horrible order experience. Rather than trying find a solution, corporate berated me via the email exchange, deflecting the blame on me, and repeatedly called it "my misunderstanding". Throughout the communications, not once did they take accountability for any mistake on their part. In one communication they insisted that if they had cut the sub into 4 pieces that the subs would not fit into the box properly. HUH !?! 4 piece subs won't fit, but 6 piece subs did? Go to another sandwich shop if you want to be treated like an actual human being and get value for your money!!!

I've written quite a few reviews,but I've never reviewed a fast food restaurant. Partly because I…read morerarely eat at fast food restaurants. However in this case I'm going to make an exception. For a fast food sandwich this is my favorite. I get the Original Italian and it's always very good. The reason that I'm writing this review is not so much because of the food but rather the efficiency, profe and cleanliness of this establishment. I'd like to personally commend the staff for their dedication and hard work. It really shows.

Ordered a Deep Dish Chicago Classic and Traditional Wings through Uber Eats. Was notified when…read moreorder was being made. Picked up on our own. It seems for some reason EVERYONE's pizza has been disappointing lately. We seldom order from this Lou's since it is a bit out of the way, but had a family member going past so ordered at New Lenox Lou's. The pizza and wings were delicious. In fact, one of the best pizzas we've had in a long time. Usually don't order wings, but those were meaty and well-sauced. Got the ranch to go with them. Perfect! Thank you, Lou's for restoring my faith in the fact that there is still good pizza out there. Hey, New Lenox Lou's, you've got a new steady customer!

This review has nothing to do with the quality of their pizza. It was great…read more I feel that they should not be a vendor at the New Lenox pavillion venue unless they can provide pizza more than once every two hours. I stopped by their booth 4 times spaced apart by 2 hours from earliest visit to latest. The real issue is that each time the two young girls were receiving communication that "the pizza will be here in ## minutes. Where ## ranged from 10 minutes to 20 minutes. My last stop was a mistake. I relied on a 20 minute promise. It was actually 45 minutes. I missed seeing Toad The Wet Sprocket sing 4 of their songs. I'm unable to eat the typical greasy food at these types of places. I had no other choice but one smoothy and that was not enough food since I had not ate for 8 hours. Whoever is managing or owns this franchise is totally incompetent. If I was given a truthful answer that next pizza available in 2 hours I would have ate a dried out pretzel at some other venue to sustain me.

Never can go wrong with anything they serve. Good food and friendly service…read more Will continue to visit for a tasty meal.

Prices are great, food was awesome and the staff is very nice…read more Restaurant inside is spacious and very clean.

Their detox, mango monsoon, and berry smoothies are my favorites. It's even better that I can order…read morethem without sugar (turbinado). Their açaí smoothie bowl and chipotle chicken club wrap are also really good. The only downside is that I can't adjust the amount of added sugar in the smoothie bowls. The staff members are always nice and the shop is cute.

Best smoothie place ever in the worldthank you! The staff is so so soooooo friendly! Good vibes and…read moretan lines

Been a long standing customer of this location in Frankfort. Yummy food. As others have stated the…read moremanager appears to be trying his best but long lines and non-attentive staff is normal. Tables and floors are usually clean and overall taken care of. BTW, If in the drive thru, and staff walk away it is sound proof, so they can't hear honks or yelling from the drive thru for assistance. Best bet is to call them. :-)

Please update hours of operation. Arrived at 8:20pm on 7/16/26. Doors locked. Doors/google/yelp all…read moresay 9pm.