Wow. We ordered our food to go and just got home and realized they messed up our order. My husband ordered a BLT w/ avocado and light mayo for me. Instead, I got a half of some kind of pork with melted cheese sandwich. I called the store and spoke to a nice lady. After explaining my situation, she apologized and offered me a complimentary entree for the inconvenience. It's because of her professionalism that I gave this McAllister's Deli three stars instead of one. Bummer, I'm hungry and will have to figure out what I will eat as the BLT was supposed to be my dinner. Champagne problem, right!? read more

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We called to place an order for pickup. McAllister's kept me on hold for 20 minutes and then they hung up on me.

Garbage place, super slow. Have bunch lazy teens working. Line taking for ever! Wave your money!

I have gone to many McAllister many different states. I will never set foot in Mokena store I could not believe how badly they messed up my order for myself my family a Reuben sandwich so simple and it was just beef on wife's chicken sandwich was so small. I had to go out and get her something else staff that is slow and the kids they have working are rude and they could care less about their customers I will not be surprised when I see that this place is closed do yourself a favor go anywhere else I wouldn't waste my time here ever again. read more

I'll start by saying the food is good, the service and initiative to get customers who PRE ORDER the food out is BEYOND LACKING. Waited more than 20 minutes in a "call ahead only" drive thru is atrocious; not to mention that if you are in line and someone comes behind you there is NO WAY OUT. After escaping the drive thru (because that's ultimately what it was once everyone behind me got sick of waiting) I then waited at least 10 minutes INSIDE to pick up the online order. To my dismay, I was not the only one who had been waiting an extended amount of time to receive food that had been again PRE ORDERED. Would not recommend unless you have time and a half to wait. read more

I used to like the food here, they have changed. The staff laugh at you when you tell them there is an issue with the food. Ordered a couple of sandwiches, one had Stale bread. One half of the sandwich they used the heel of the loaf. Don't expect a deli to serve the heel of the loaf. They forgot to send the soup or pickles. The spud was spoiled and my son took one bite and threw it in the garbage. When I called in the manager keep laughing and said they only could put my name in a spreadsheet. They have so many issues they have started a spreadsheet. I drove to site and the laughing manager came out. After showing the food that McAlister had given me two customers left. One man was coming in and I told him, and he went back to his car. If you don't want food poisoning, and don't want laugh at don't go to McAlistet's read more

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Food took 30 minutes. Came with no sour cream she asked they said they ran out.. no warning of not having all the ingredients for the order. After 30 minutes food was mid. Trash I'll never come here again. read more

Food Order was not complete as I ordered and as listed on the menu board. Owner has nasty attitude. Will NOT go back to that restaurant. Too many other places I can patronize that have customer-focused owner and staff. read more

I needed something warm and comforting and McAlister's Deli always delivers. Their sandwiches are huge, fresh and full of flavor and what I appreciate is that you can customize them. I had the New Yorker - the pastrami and corn beef were the perfect combination. I paired my sandwich with the thick and creamy chicken dumpling soup. I was in a rush so my order was to go but the inside of the restaurant is spacious, modern, warm and inviting. This is a great place to enjoy with family and friends. read more

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Usually there is a problem with too little employees. The food is always good and plentiful. Clean too. I'll miss Diane.

Always liked McAlisters until last visit. Ordered online and went to pick up at appropiate time. Was to short staffed and would be 30 to 45 mins. Said not waiting and asked for refund. Was told we'd get it Monday. Been 2 weeks, couple of calls, and nothing. They technically stole $35 from us and probably others. No more McAlisters. read more

I would like to start with I always loved that my son enjoys eating here when his favorite restaurant is McDonald's. When we first started eating at McAlisters the food was always great and restaurant was clean. The second to last time we ate there, literally every table was dirty and the kitchen full of kids talking instead of working. Tonight I dared to take my son, ordered the meal and when it came the entrees were fine but 3 sides of Mac n Cheese were scraped from the bottom of the barrel. I was mind boggled they would give it to someone in the first place. I took it to the counter and said " this is absolutely horrible". the person at the register didn't say anything, took them to the back and heard laughing. Several minutes later they came out with three new cups of Mac n Cheese, as they should have looked in the first place. We went to the bathroom to wash hands after and the bathrooms were dirty. I hope the owner or management gets it back to the way it used to be and possibly an adult present to watch the kids running the place. Best of luck. read more

Don't eat here. Bob and I sh*t our pants for 3 days after a couple of sandwiches and soup. The workers pick their pants out of their butt cracks while making food. read more

Soup tasted like flour (no taste), not hot enough. Sandwich was like biting into a bowl of salt. Was my first time eating food from Macalister's Deli. Very disappointed in their product. read more

Window pickup. When I arrived the employees weren't in too much of a hurry to respond to the window. Just before I was going to pull away and park the window opened. I told the girl my name and she looked quizzically at me and went back. A few minutes later I was given my order. When I returned home I found the sandwich cool. I searched for the free pickle but to no avail. For my side I requested the cucumber and tomato salad. I think there is a sliver of a tomato in there, or is it an onion. Kinda dropped the ball on this order. read more

McAlister's Deli - Cucumber Tomato salad? - Salad Near Me - Mokena, Illinois

online order. hours in advance. rueban had no sauerkraut or dressing. other chicken club was so small I had to go out to get more food. this Mokena store has done this 3 times to me. I won't be surprised to see it closes in the future. I know I'm done there. potbelly is much better just down the road read more

We ordered a garden salad and french dip. The sandwich was ready right away, but it took over 20 minutes before I had to ask what was taking so long. They said they were busy, there were no cars and the inside was only 2 couples. A few minutes later they delivered our food to find they made the wrong salad. We took the salad back and they decided to argue with my wife about the salad. About 5 minutes later they delivered the correct food. Now the food was good, but the service was bad, very bad. read more

AVOID THIS PLACE AT ALL COSTS!! It has gone way downhill since our previous visits. Read all other posts too. Incredibly slow service with a ton of people working. Ridiculous! Young kids whom seem like they could give two craps. Oh but please leave a tip before you get your food. Out of many items on menu at peak dinner time. This used to be a good place. Last time here. Get a manager who can RUN the place. Should counter servers be wearing hoodies?? 30 mins to get food and servers did not care one bit. Changed to 1 star. Forgot a few items in our order. read more

Theres a bunch of teenagers in the back swearing, saying slurs, and yelling words like "penis". It's extremely unorganized and every single time I come my order is about 20 minutes later than when it's supposed to be. The food is not worth the rude and unprofessional environment. read more

This is a good place to go if you want a quick meal but want the dine in experience with food brought to the table. I have been here for both lunch and dinner. I have tried the extra large potatoes with toppings. The potatoes are good with the toppings for dinner. At lunch, I had a salad and it was really good. It's overall pretty good but pretty limited menu. read more

McAlister's Deli - Inside the dining room. - Salad Near Me - Mokena, Illinois

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McAlister's picked up their game from our previous trip. Reuben's were warm, stuffed with corn beef and melted cheese. It was a tremendous difference from our last visit. They've earned their way back into rotation. read more

I had the roast beef sandwich. The meat was tougher and fattier than I remember from the other times I've been here. Tables were dirty (very slow time during a Sunday afternoon) and the help seemed to want to be anywhere but there. Disappointed. I always liked this place! read more

Not a great experience! We walked in 20 minutes before close and placed our order. We were offered dine in or carry out and chose to dine in. We did not get our food until 5 minutes till 9 and they forgot the $4.79 cup of soup. When they did bring that it was lukewarm and half full. We were about half done with our food when the girl who took our order came and said they were locking up but she would bring us to go containers. If she had told us from the beginning that we could only get it to go we would have left and gone somewhere else. We could hear her and her coworker arguing in the back while we were waiting for our food. The bathroom looked like it hadn't been checked in a while. There was paper towels and toilet paper all over the floor. If you want to stop serving food before your closing time, lock the door. I don't think we will be back. We are not from this town and it was one of the few options available. We should have chosen better. read more

The service is good, however the management are horrible, if any manager is on duty and always understaffed, and the workers use to be happy, but now they're not bc think they're under paid and over worked, know how that feel bc I used to work in restaurants couple years ago, and the workers are overwhelmed bc they get a lot of order but they can't handle it, bc there are only 2 PPL working. I've been in line while the counter is full of orders. Food review; Most of my ingredients are missing like today they ran out of cheese. The potatoes are old and brown and they had no bacon or Cheese. would give 0 stars because this location is horrible. My family used to love it here and I hope things change. Workers were also talking sh*t, not knowing I speak Spanish myself. read more

A women who looked like the manager was being very curt and rude towards the other employees out in the open, it make me very uncomfortable to here her yell and talk to the employees like that, its unprofessional. read more

Absolutely terrible. Not sure if this is considered 'fast food' but the fact they have a drive through leads me to believe they expect to process the orders fairy quickly. That is not the case as I waited nearly 30 minutes to get my food and when I finally got it, it was not good. I ordered a Rueben and there was no cheese on it. The Mac n cheese was like a soup. There were 3 people working there and they were all under the age of 20 and it was clear they didn't care about their job in the slightest... they need to pay some money to hire an actual grown up but until they do this place is absolute trash. read more

The potato soup was sour. Concerningly sour. I've had the soup several times and never has it been SOUR. After a while I was able to get ahold of them on the phone. I asked if they put lemon juice in the soup, I was informed they do not, and I said that is extremely concerning considering the soup is SOUR. They were adamant there was nothing wrong with the soup. Interesting considering if you took one bite of the soup, you would definitely know something was WAY off. Seeing the other reviews, I'm concerned for what's to come in regards to the sour soup i just ate a couple bites of. read more

No menus what... so you have no paper menus?? Ok Green Goddess salad. No Green Goddess salad dressing. What??? Sorry this makes NO sense The place has so many tables with used dishes on them.. guessing not enough help.. read more

Nice spot to grab lunch! They have some good salad and sandwich options as well as gigantic baked potatoes! My go-to is the Savannah Chopped Salad- it is a nice portion and has great toppings. The staff is very friendly and the prices are reasonable. read more

Really disappointed in our order tonight. Potato salad was VERY watery and tasted like vinegar. Could not eat it. Chicken salad sandwich had relatively little chicken salad on the bread, and was piled high with WAY too many layers of lettuce. Another sandwich had very 'squished' bread. Very "MEH." What is up, McAllister's? So different from visits in the past........ So disappointing. read more

Love the food at this place. Some friendly works too. it just consistently takes SOOO long to get your food. Speed it up and would give 5 stars. read more

Ordered online like we always do, ordered the bulk side of Mac and cheese which cost $18. What we received was 2 cups of Mac and cheese, not a quart. I questioned it and the employee argued with me that it was a quart. Pictures show differently. Unfortunately we have decided to no longer dine at McAlister's. read more

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Always good food and service. Everything is fresh and made to order. My only dislike is the mac and cheese side. Very bland. Lemonade is awesome read more

Why oh why is it that EVERY time I try to get a cookie they are always undercooked and straight raw in the middle? Is it that hard to open your eyes and look at the cookie before you take it out of the oven? Come on. Plus- door broken, drive thru window broken, constantly screwing up orders, severely understaffed, surcharging "premium" options out of no where when they where never premium before, dirty tables everywhere, and who sells auntie Anne pretzel dogs without cheese? Then they go and show what looks like cheese in their advertising pics only for you to find out it's just some mustard. Ridiculous! read more

Went here for lunch im not really from the area and had a taste for a sandwich. It the sandwich was just ok nothing special i got the italian. It was falling apart in my hands but thats ok. My friend had the the turkey it was also alright. The spinach was slimy already which you would think a sandwich place would have fresh ingredient topping for all the sandwhiches. Plates we ate on were dirty. Co workers must just put them in the dishwasher. Hint... sometimes u have to scrub it to get the caked stuff on. So decent sandwich with some old spinach and dirty plates. read more

McAlister's Deli - Dirty plate - Salad Near Me - Mokena, Illinois

Great food - super fresh ingredients - very well prepared! Service was quick - staff is friendly.

This place was horrible - the service and the people working there made it very clear they could careless about us and that they hated being there. The only thing worse the. The service was the food. Half cook raw potato - with barely any of the topping - single worst thing I have ever ordered. I've wasted enough of my time on the place - horrible horrible food and service! read more

All i gotta say is awesome. I was here yesterday 3/19. Came back 3/20 and let me tell you it was just as good as the first time , but I want to thank you staff for putting up with us this lunch. Sorry for the red juice on the floor again !! Perfect sammies, nice staff and well priced ! Definitely got full both times. read more

McAlister's Deli - Happy Birthday Girl #Big2 - Salad Near Me - Mokena, Illinois

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My job was ordering food for employee appreciation week.I ordered a cuban. It was cold and had no ham on it. Tasted really weird. I threw it out and don't feel appreciated. read more

Waited twelve minutes to order, because they decided to only have one person on the register when the line is out the door. Waited another thirty minutes and counting for three sandwiches to be made. Kind of ridiculous. No clue who the manager was because every worker looked no older than 17. read more