We were traveling through Silverthorne and decided to stop at Cheba Hut while passing through…read more Overall, it was a good experience, but there were a few things that kept it from being a 5-star visit.
We ordered the White Widow, Kali Mist, Garlic Cheese Bread, and the Bowl O' Balls for the little ones. The Kali Mist was easily our favorite great flavor and we'd absolutely order it again. The White Widow was good, just not as memorable. The garlic cheese bread was a solid side, and the Bowl O' Balls was perfect for the kids.
The pricing was very reasonable. We spent around $54 for everything, and for the quality and portion sizes, it felt fair. We liked that they offer 4", 8", and 12" sandwiches, and the 8-inch subs were a great value. The drink selection was also nice, although the ice machine wasn't producing ice during our visit.
The reason for 4 stars really comes down to the customer service. Noah was friendly and helped us choose between a couple of sandwiches when we asked for his opinion, which we appreciated. However, the experience lacked the hospitality and attention to detail that turns a good visit into a great one. After paying, there was no offer of a receipt I actually had to go back and ask for one. When our food was brought out to go, the bag was accidentally dropped into my arms and almost hit the ground. There wasn't any follow-up afterward no "Here's your order," "Enjoy your meal," or "Can I get you anything else?"
We also didn't realize until we got back to the Hilton that there were no napkins or condiments included with our order, even though we tipped 18%.
The restaurant has a fun, unique atmosphere, but the dining area could have been cleaner. The trash bins were overflowing, and while there was a steady flow of customers, it didn't seem overly busy or like they were in the middle of a rush. It felt like there was enough downtime to stay on top of basic housekeeping.
Overall, the food was good, the prices were fair, and we'd stop by again if we're ever back in Silverthorne. I think the biggest opportunity for improvement is simply customer service and hospitality small things like offering a receipt, checking that the order is complete, including napkins and condiments, and ending the interaction with a friendly send-off would go a long way. Those little details are what turn a good meal into a great customer experience.