Our first time ever eating at Jersey Mike's in Glasgow, KY was an absolute disaster, and after…read moretonight, we will NEVER be back.
We walked in and were immediately greeted with, "What do you want?" We explained that we had never eaten at Jersey Mike's before and needed a minute to figure out what we wanted. Apparently, taking 60 seconds to look at the menu was too much to ask. Within about 30 seconds, we were being pushed to order. We were also told they were out of white bread, which was no big deal. The attitude, however, was.
When my sandwich was ready to be dressed, I asked for cheese. The blonde male employee rudely informed me that the cheese was already on it and was underneath the meat. Since this was our FIRST TIME eating here, I obviously didn't know how they prepared the sandwiches. Instead of simply explaining it, he chose to be rude about it.
At the register, I explained that the three of us were together. I was asked what my husband and son had ordered. I didn't know because they were still talking to the employees and I wasn't going to interrupt them. The employee then made a comment about it being time for her to leave, as if we were personally responsible for holding her up.
Then came the ridiculous sandwich mix-up.
There were three of us in line: me, my son, and my husband. My sandwich was made first. The next sandwich was assumed to be my son's, so my son told the employee what toppings he wanted. We then discovered that sandwich was actually my husband's.
Instead of simply saying, "Oops, this is actually your husband's sandwich," the employee removed the toppings my son had requested. Before throwing them away, he actually held the wadded-up toppings in his hand and asked my husband if he wanted them put on his sandwich. My husband said no.
Then the employee rudely asked my son, "Why did you tell me what to put on his sandwich?" My son explained that he thought the sandwich was his. The employee huffed and rolled his eyes.
Let me be clear: mistakes happen. We aren't upset because a sandwich got mixed up. We are upset because of the absolutely terrible customer service and the disrespectful attitudes from multiple employees.
We were first-time customers. Instead of being welcoming or helpful, we were rushed, spoken to rudely, rolled eyes at, and made to feel like we were an inconvenience.
If this is how Jersey Mike's in Glasgow treats people who are trying their restaurant for the first time, they shouldn't be surprised when those customers never return.
The food might be good, but no sandwich is worth being treated like that. We will take our business somewhere else.
