Everyone knows what to expect from a Subway sandwich. They aren't the best but they are quick. We ordered sandwiches and for the third time in a row there were multiple mistakes with the order. I called to see if we could have one sandwich replaced. We would just keep one sand which that had entirely incorrect toppings and bread. I tried to explain to their manager that we are very careful ordering because this seems to happen repeatedly. We ordered three sandwiches. One was exactly correct. One was omitted completely and the third sandwich was a mirror order exactly like the second rather than the completely different sandwich, but with incorrect toppings. When I explained to the manager that we will return the one sandwich and would like the replacement he said there was nothing he could do to help us. I said sure you can, you could trade the incorrect steak for the tuna we ordered. The manager was rude and unhelpful. Every time I am in the store people return to the store complaining about picking up orders that were incorrect. They've permanently lost business from my family. Not because of a mistake but because of an unwillingness to correct the mistake reasonably.
If you choose to use the store, and I don't recommend it, never use their online ordering option for pickup. read more