I miss the Big Arch, I missed it a few times even when it was still on the menu because they often were out of the cheese of the onion or both. Oh well, at least it's consistently decent when you crave a Big Mac or fries. read more

Went inside this establishment to order Café mocha with no ice. This seemed to tax everyone behind the counter. They just couldn't understand the concept of "no ice." Took ove 20 minutes to get the order after they made it wrong. Never going back there. read more

Had trouble with the kiosk so I asked for the manager. She acted like it was a big imposition to help me. Very unfriendly and unprofessional. She took my order. I ordered a quarter pounder with cheese meal with unsweetened ice tea. The sandwich was not only cold it was thrown together with everything slipping out of the bun. My ice tea was sweetened. I sucked it up and ate in my car outside. I would have liked to go in and ask for a hot meal but didn't want to face that unfriendly manager again. read more

they always forget stuff whether i order on the app or in drive-thru. the amount of money i've lost/wasted because the workers here hate doing their job is outrageous. knowing mcdonald's, they're not gonna do a damn thing about it since this location still has such a low rating, only gonna get lower with the way they're running it. read more

Is there a zero stars option? Staff has not got the order right for anyone in the store on a Saturday afternoon. Meanwhile, someone at the counter is saying "it's been one of those days" but has also said "I don't know what the problem is. We have plenty of people working." Maybe the problem is management needing to pay more attention to boots on the ground? We have had multiple negative experiences at this location and will just try to avoid in future. read more

I wish I could leave no stars. This is a "24 hour" establishment, but only when the overnight crew wants to work. This is the second time I have come here where I can't order food because the staff is "in transition" from dinner to breakfast. I get McDonald's doesn't need the little people because you are going to successfully do business regardless, but this is ridiculous. Don't be "24 hours" if you won't serve people in the middle of the night. Easy solution. read more

The employees here have no pride in their work, they don't even try. I almost never eat here because it's such a mess. Place is always filthy especially the mens room. I prefer to get food to go if the kids talk me into this place, but you have to sit there and check every single item that you ordered. If you don't Murphy's law kicks in and you will arrive home missing items. Want to get them back? No one will answer the phone. Corporate doesn't care if you email them--they refer you to the "franchise." You have to go back down and convince them they left something out. Very inept employees. Alas, the only reason I go here is that I have a weakness for the McRib, the greatest fast food BBQ sandwich of all time. So it's only a few times a year I visit and I'm glad for that. read more

First the good things; ordering and completion of order were fast staff was pleasant fried were good and almost hot the Dr Pepper was not flat now the bad the buffalo chicken wrap seemed to be mostly wrap, the chicken piece seemed small got the McRib, never had it. After having it, I feel McRobbed, never again. My wife got the happy meal and it did not make her happy Paid $12.63 for this experience and all i can think of is what i could have gotten at Taco Bell, Chic-fil-a or Jersey Mikes for this. read more

Here Sunday afternoon. The lobby is a mess every table is not just messy, but dirty. The lobby attendant is standing around where he could easily wipe down a table in between. I'm not asking for a lot, but a clean ish table would be nice. Also it took 20 min to get our food. read more

Management doesn't know how to properly do anything, they've been out of soda since last week. To take things to a stronger statement on miss management, they allow clerks to use phones while serving customers, which messed my order up, including the soda issue... you know my peace offering for multiple ignorant mess ups, a .25 cent dipping sauce. This McDonald's needs to to closer until they can get their stuff together. It's a waste of most people's valuable time and money at this point. read more

Has anyone else noticed the screwing McDonald's is giving us now? I just went through the drive up today, simple order of 2 fillet o fish meals, 3 apple pies and 1 oreo creme pie. Simple enough and they were not busy Got home, NO FRIES and the oreo creme pie was 2 swanky chocolate chip cookies. $24.00 for 2 sandwiches, 2 cokes and 2 stale cookies!!! Yep, that's the last time I will be screwed by that crew... read more

Service was bad, gave me no sauce after I asked 3 separate times. Chicken nuggets were under cooked.

Just left the McDonald's. They charged me 70 cents for water. And the workers are completely entitled. So rude and slow service and cold food read more

The manager with red hair is very rude! She ignored us forever and then proceeded to talk bad about us right there. She is very unprofessional and rude. I don't know how she's a manager. Please improve. read more

Poor customer service, sandwich thrown in the box and made very poorly. Fry's not full, asked for sauce, not included. read more

McDonald's - McChicken Deluxe McCrispy Meal - Fast Food Near Me - Fuquay-Varina, North Carolina

If I could assign a negative rating, I would. I've been to this drive thru twice and the first time I was annoyed because the order was missing 3 things that I didn't notice until arriving home. Okay, Things happen. I get it. I then tried to call but couldn't because the phone (which must be a cell phone) didn't have voicemail setup and it's set to go directly to VM, no chance of a live person. Today was visit two and like they were trying to teach me to not trust them, they again burned me and there was a missing item. This time a more significant item--- my dbl quarter pound sandwich. Once again, can't call---no VM setup. How does McDonalds corporate allow this? I know, they don't care either because I sent them a message after the first time and they replied days later to say the franchise owner would reach out. Right. Also, no follow up from Mcd Corp. I'd say avoid this location but check Yelp, every McDonalds around here is 3 stars or less. It's like they are trying only to match the next McDonalds for the same crap service. read more

Fries were cold and service was slow. The lady taking payment was nice. When we got to the pick up window an African American male with a McDonalds t shirt on with no name tag rudely stuck the drink and bag out of the window. He did not speak or great us. Yet I thanked him and he still didn't speak. The last few times I've come to this location it's been one thing after another smh. I'd rather go to Holly Springs from now on. read more

Vary poor service! Woman who says she is the manager has poor customer service skills cussing out people on the phone while dealing with orders also long lines and poor service and they don't care if you get your order on time or correct at all !!! Better Management of this establishment is needed !!!!! Many of us are not going to come now ! You're attitude reflects this business if you don't want to make our food find another place of work ! IMO we come to get food and pay not to deal with your attitude and you not doing your job properly like you should it's clear as day your don't want to be at your job we as customers can tell and you take it out on us ! It's not fair and we don't need to take it from you no more ! Corporate needs to take action now ! read more

After waiting 20 minutes for a simple order had to leave without order. Hopefully someone who needs a meal will get ours.

Bought 2 quarter pounder with cheese today.. Meat not fully cooked excessively soaked with ketchup... I've been sick since eating it.. Not sure what is going on... No napkins were in bag.. Called numerous times no answer... read more

This is a slay love the ten pice McNugget so good really recommend it I also recommend the McGriddle if you need a breakfast with pancakes bacon and eggs get the McGriddle read more

McDonald's - It's me and da bois going to McDonald's - Fast Food Near Me - Fuquay-Varina, North Carolina

Honestly, reviews on fast food chains like this isn't about the food but more about the experience because you can go to any McDonald's and get the same order because it's standardized. I ordered at the speaker and when I got to the first window, the white girl asked me if someone had taken my order.... which I said yes or how else would I know the total for my order... At the speaker I literally placed my order and they had me confirm on the screen so I knew I wasn't imagining this whole situation. She had a whole attitude while asking me my order again and was clearly not happy with her job. I work fast food and I don't get upset on our mistakes. I had to sit there at the first window for a while before they replaced my order so I could leave with my food. Ridiculous. read more

Both online and on maps it states you are open until 1am. Which is untrue. They close at 12am which is also fine. But I'm here before 12am hungry after I get off of work and they have all lights off and closed before the time they say that they are closed. I'm annoyed as this has happened multiple times. read more

We just ordered from here and for the second time they forgot part of our order. We didn't realize until we were home and of course we paid for it. It's also on us for not double checking them before pulling away but we will just stop coming. read more

Except for the ONE time I couldn't get an iced coffee, this fast food restaurant rocks! On Main Street in Fuquay-Varina, don't pass it!! Even if there is a bit of a line, they are almost as efficient ( they're 95%) as their neighbors down the street (Chick-fil-A 100%). The food is always hot and good! Thank you! read more

This has been like the 3rd time my boys have gone to this location and get RAW burgers. What in the world is going on? That is really disgusting and it's frustrating having to make 2 trips to get a damn burger! read more

McDonald's - a half eaten sandwich with meat and cheese - Fast Food Near Me - Fuquay-Varina, North Carolina

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Worst customer service ever. There was an error with a Grubhub delivery, we received the wrong order. Upon trying to make things right, the manager who refused to even give me her name, cursed me out and hung up on me, even though I was as respectful as possible. I would give negative stars if I could. read more

Sadly, this is a very bad place to eat. Very rude staff, especially the girls. Does the manager care about customer service? The kids who work there certainly don't. The store is not clean and I have seen 'workers' standing around, chatting with each other, rather than wipe off a table. No more. There are other choices out there so we have made ours. read more

Worst customer service I have ever endured. Manager screamed at me because she couldn't find my order. This was at first window when I tried to pay. She told me she was going to call police because I insisted that I placed an order and I asked her to check. I went to 2nd window and my order was there.???? I don't know why McDonald's keeps bad actors. They are ruining their reputation. If you search Fuquay Varina McDonalds, there are hundreds of complaints. They are now going to Holly Springs or Cary. read more

RUDE RUDE RUDE!!! No one greeted us in the drive thru. We had contact with 3 people...what the heck? Get home and the foods is just okay. My bun looks like someone took a bite out of it. This McDonald's continues to be HORRIBLE!!! Why hasn't anyone corrected any of the problems? read more

McDonald's - Did you get hungry while making my burger? - Fast Food Near Me - Fuquay-Varina, North Carolina

I understand The food industry can be hard at times but this is a poor excuse of fast food, I go through the drive though and order 3 triple cheese burgers and get two single ls, thats not the issue, instead of fixing my order, after I had to walk inside and wait 10 minutes to be addressed, she tells makes me pay for another meal, Save yourself some time and money and go anywhere other than here, ABSOLUTELY SORRY. read more

There's a young female manager who is extremely rude. She had brown hair, Caucasian and looked about in her early to mid 20s. I was inside Mcdonalds and she rudely stated "my lobby's closed" this was around 8pm on 7/22. Customer service at this McDonalds is horrible starting with this supposed manager. Rest of the staff on this shift just stared. There was other people there inside and no sign on the door. Well Fuquay Mcdonalds you have lost yourself a customer not that you care since your customer service is horrible. Top bottom. I'll be talking to corporate about this woman and her horrible customer service. read more

This is by far the WORST establishment to go to in Fuquay!!!!! I do not even know where to begin with the insane amount of terrible experiences I have encountered over the years, but we can start with the most recent: Yesterday my family and I went there to have a quick dinner. [My son has been obsessed with the McDonald's app where he can scan his toys to play games.] The place had two other customers inside, aside from ourselves, which apparently was a reason for all the employees, manager included, to be loud, obnoxious, and unprofessional. I understand that McDonalds is not Ruth Chris' but I do not go to a restaurant to hear the employees rough housing and yelling throughout the entire building. With the belligerent employees aside, the actual place was filthy. We went into the play area and I can't even trust my child to play barefoot without stepping in dirt, food, etc. all over the floor. (Pictures below). There was not a clean table to sit at in the entire play area. To top that, my burger was wrong even though it clearly stated on the ticket that was attached to the burger that it is suppose to come with Bacon. Let me just tell you how many times I have purchased a damn burger here and it came out WRONG!! Previously I have asked for a happy meal CHEESEBURGER just meat and cheese. I am not lying when I tell you that the burger I have ordered numerous times has come with either everything on it, or just a bun and cheese, or only meat. How do you mess up a cheeseburger?!?! Well they can and do it fairly regularly. Now back to what I was saying - I went up to address my incorrect burger and when I was given the correct one, the girl who was sweeping the floor took my burger and handed it to me. She had no gloves on and DID NOT WASH her hands! No wonder their sanitation score was a 90, which was probably high for them. Regardless, I would avoid this place at all costs. read more

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So today I was in fuquay and my daughter was hungry and wanted a happy meal. Of course, I took her to the closest McDonald's. I went through the drive-thru and the lady at the last window was a little rude, but I brushed it off considering it's probably been a long day for her. Regardless of that, I got my food (a happy meal, Big Mac meal, and quarter pounder meal) and went home. When I got home I opened my daughter's happy meal for her and of course, it was wrong. I ordered no onions on her cheeseburger, and upon opening it, you guessed it, onions. I wiped off her burger and she was happy. So then came mine, the quarter pounder. I was excited to get the game piece for Trick.Treat.Win. because that's precisely why I ordered what I did. When I took out the 1/4 from the bag, the box seemed to be tampered with. Over where the game piece is supposed to be, there were 3 "24 hour drive-thru" stickers. Seemed strange to me, but I started taking the stickers off and realized that someone had already taken off the game piece and reattached it with some drive-thru stickers. It was obvious it had been tampered with, and that the game piece was no longer stuck to the box. I rarely ever call a store, even if they mess up an item, or are rude, but this "game" is supposed to be fair for everyone and the employees should have no right to decide the customers fate of these games. So, I called the store to tell them what happened. The lady who answered the phone, I wish I remembered her name, answered very politely. I told her my complaint, and was in no way trying to "get free stuff". She blatantly told me "no one in this restaurant would do that"..making it seem as if I was lying. I'm sure people do that, but I AM NOT ONE OF THOSE PEOPLE. For her to tell me that no one did that, even though it was OBVIOUS, made me extremely upset. She said "that seems fishy" and that she would have to "watch the cameras more closely". Do I believe that? Not a chance. As soon as I find out who the owner is he will be receiving an email that will hopefully open his eyes to what kind of people his restaurant employs. In my opinion, this is just wrong. All of it. From the service, to the food, to the "fairness" of the "games" they play. read more

These worthless workers.... They want raises and think they actually have a real job. Three times they got a simple order wrong. Their phone number is bogus and probably disconnected it due to the complaints ringing off the hook. read more

My wife was given a raw McChicken through their drive-thru. Needless to say, won't be going back as they could obviously care less about food safety. read more

McDonald's - Raw McChicken Sandwich - Fast Food Near Me - Fuquay-Varina, North Carolina

Wrong order received in drive thru. No way to contact. No one answers the phone. Voice mail is off.

I can't remember the last time they got my order right at this McDonalds in Fuquay-Varina.

Went there to get lunch today. Stood by the register for 5 ton10 minutes waiting for someone to come in and take my order. Multiple employees looked at me from a distance including the manager or district manager that is always there, bilut not one of them even acknowledged that I was there or said a word to me and no one ever came anywhere near the counter. I figured if it was going to take that long for them just to take my order there was no telling how long it would take to get the food afterwards. Good thing there are many other fast food restaurants right in that area that would be happy to have my business, so I just went to Burger King and was greeted right away and I got my order from them in less than five minutes. Won't be coming back to McDonald's here again. read more