This is my first time writing a Yelp review but I felt that the consumers/owners needed to know my experiences. I receive emails encouraging me to order. The first time I placed an online order I was told it was ready for pickup only for my son to go down to pick it up and the place was closed, when they should have opened. It wasn't until three days later I received a call saying sorry we couldn't fulfill your order here's a gift card. The next time I placed an online order I was told my order was ready only for my son to go down and he was informed that they had no bread and that we needed to wait an hour and a half in order for our bread to be ready and if we didn't want to wait we only had the option of a wrap or a flatbread. Flabbergasted because how does a sandwich place, who uses 'fresh baked bread' as a part of their campaign not have bread? When my son said that we couldn't wait an hour and a half for new bread to be made for our sandwiches, he asked for a refund or a gift card. He was sent home with just a payment receipt. no gift card, no refund. That's an issue when you're paying for something you didn't receive; Hence no customer service. This is why I wrote review and we had a pretty decent order. it wasn't just a 6".
If he can spare the drive and have the time I would recommend going to an alternate Subway. It would take a lot for me to go back here again.
#lostacustomer! read more