I usually come in here pretty often for lunch, but had a pretty bad interaction with the the manager today.
Subway is now doing month-Long $4.99 footlong specials. I went in and asked if ham was still on special and the first guy says yes. I tell him I want that in a foot long.
The whole time the manager is talking to the employees about inexpensive broadway shows, not paying attention.
The manager is who does the veggies, and the lady he was talking to rings me up. I made the sandwich a combo expecting the whole total to be under $8, and it was over $10.
When I checked the receipt I see she has charged me for turkey instead of ham. When I pointed it out, she asked the manager. He says it looked like turkey, and I said no, I ordered ham because it's the special. HE ARGUED BACK WITH ME, then says, well whatever we can ring it up as ham. His tone of voice was very much that he didn't believe me. Probably because I'm a regular and usually DO order turkey, but I was going for the special to save money.
It was awkward and uncomfortable so I just told him never mind and left. Hey dude - whatever your name is - I'm eating my HAM sandwich right now, and I'll never be back to your store. And I know most of the subways in town are owned by the same person, and I'll never go back to any of those either. It wasn't about the $2, it's about customer service. You're in a service-oriented industry, and had you been paying attention to what was going on instead of chatting up your employees (ew), you'd have seen my order. I get that I usually order turkey, but pay attention. It was so uncomfortable and awkward and it was your fault for not paying attention, and then you made me feel horrible like I was trying to cheat you out of two bucks. read more