Asked for chicken tenders meal but got chicken on a bone meal instead. And they shorted me 1 piece of chicken of that, plus getting mostly wings and legs. Of 6 rolls, 3 look like someone sat a heavy box and flattened 3 of them and were trash at best. Asked for large fried okra and didn't get any. One mashed potato looked like it had a thumb indentation in it.
I called about these errors as this was a drive thru order by my husband. He was upset saying they got the order completely wrong, and DIDN'T LISTEN TO HIM. He bought the chicken out of love for me and felt his efforts were thwarted due to so many mistakes. I wanted my husband to feel better. I was not upset as I understood mistakes happen, and although disappointed, was not angry and would allow the restaurant to remedy their mistakes. I called before eating at home and was told not to worry about coming back anytime soon, to come back in at my convenience. Just bring my receipt and explain what happened and they will make it right.
I am chronically ill and disabled, getting out only once a month as it is a hardship on my body. So, the next day after running errands, I went inside with my receipt and explained what happened. A nice but resistant blue shirt manager in photo wanted me to go home get all the food left and come back a 3rd time with remaining food plus my receipt, only then will he will support my claim. I said that's not what the woman on the phone told me when I called the day before. I said it was an inconvenience and asked if the restaurant reimbursed for gas for 2 extra trips to get our order right? He said no. So I said I would go home, eat some chicken, and bring back the rest for a full refund since they don't refund for gas or inconvenience to customers when they get the order wrong. He said he would only refund for what we returned, nothing more. Despite the fact we were shorted on pieces of chicken and other items we paid for.
I said I would take a photo which the nice blue shirt manager posed for. I said I would post a public review online. Then things turned ugly as an employee guy in a gray shirt to his right ordered me to delete the photo or he would call police on me. I said he didn't know the law, this was a public space, and I had rights to photograph and post this photo which he posed for. Then angry gray shirt employee ordered me immediately to leave the restaurant or he would call police who would put me in handcuffs and arrest me dragging me out of the restaurant. I said shame on you three times.
A table of three customers witnessing the spectacle started strongly clapping loudly and boldly for me trying to hold this business accountable. One customer strongly clapping, a woman, stood up applauding for me defending my rights at being bullied and threatened out of the restaurant without resolve. (To me, the restaurant was in violation of the law via Theft of Services, and/or Assault by Threat.) I was deeply moved by the strangers public display for me. Their support was both verbal support and loud clapping gestures. They even stopped eating their food and stood up applauding me. If nothing else, I felt vindicated by these three customers.
I smiled and waived to them thanking them. The woman standing told me to call my bank about what happened, and I thanked her again telling her I would call them.
I started towards the door and nearly tripped on a rug that was upended. Then I heard someone say get the he// out of here, and turned around to see who said it. Then I heard someone say I hope you trip and break your neck, again not seeing who said it. But I replied, if I do trip and hurt myself, you know who I will be suing. I then walked over the rug and got in my vehicle with my receipt and no missing items or credit, no resolve, only threats and bullying, and then I drove home.
Had they simply made things right as promised over the phone, I was going to purchase an additional large family fish dinner to take home. They would have had my extra cash, my trust, my future business and my respect, as well as a good review from me to post with this picture in the community.
Instead, they made a foolish greedily motivated spectacle of themselves to me in front of other customers, as well as bad conduct to witnessing employees. They lost a loyal patient customer for life in me, (and possibly other customers who witnessed the threats, disrespect, and treatment of another customer.) They lost my respect and instead gained this sad review showing how their simple mistake can get turned upside down. What it looks like from the shoes of a customer who came in expecting a harmonious resolve to a simple matter as human error over food. Hurting customer relations.
Is this what our world has come to?
Note: No hard feelings by me against company or employees. The manager in the blue shirt is harmless in the assault against me. The man in the gray shirt turned a public conversation upside down. To all, I forgive. read more