Unfortunately, ordering from this Subway location is a crapshoot. Ordering online or through the app should make the process foolproof, but about one-half of the time, your mobile order will not be ready because they do not have the bread you ordered or something else along these lines. Too frequently, I pick up my order, and my sandwich is missing an ingredient or has an undesirable ingredient added. The staff are generally friendly, affable people doing their best, but not necessarily individuals you want handling your food. read more

Subway is a beige apology masquerading as a restaurant. The bread smells aggressively "fresh" in the way chemicals try to convince you they're food, and the vegetables look like they've been waiting all day to be put out of their misery. No matter what you order, it tastes like the same sad sandwich in a different outfit. The fluorescent lights hum louder than the flavor, and by the time you leave, you're not angry--you're just disappointed, which somehow feels worse. Subway doesn't ruin your day; it simply lowers the bar and asks you to accept it. read more

The workers are so nice and professional. They've rlly stepped up their game. Food is fresh, amazing. +10000 aura

Hello, Placed an online order and waited on hour for it and had to leave without my food. They kept saying it was next but kept overlooking it. I asked for my money back and they said they couldn't do that. 1000 South Gregg St Big Spring, TX 79720, US read more

I haven't had great customer service from a fast food restaurant in so long. The employees here including Johnny, have been so nice, respectful and helpful. Making sure my sandwich was up to my standards. I spilled the drink on their counter after paying and they were so nice about it. Johnny didn't get mad or upset but had a smile on his face saying it was alright. He said do not clean after I tried to clean up after my mess. He was very sweet and ended with visit us soon. I live many hours away but this is the least I can do for their incredible customer service. Also the store was very clean and the food was fresh, some subways aren't as fresh as they claim. read more

Placed an order online, paid, never received an email or confirmation number. Waited an hour, called them, they claim they never received my order. My card was charged the full amount. They claim there is a number "somewhere" I can call to dispute this, but there isn't any such thing. Never doing business with these people again. A bad joke. read more

Worst, Wait time on drive through is 30+ mins. Prepare for that. Also shitty service and bad food quality. Manager is temperamental. He needs therapy. read more

Did the order via the app. Arrived at the location to pick up the order at the prompted time. Order did not appear to be ready and there was a line with limited staff. Kinda annoying, but ok. They are short staffed, nothing you can do about that. Wait in line. When I get to the front of the line to order, I tell the young lady that I did an in app order. She responded that she had not started it yet. That "it was just a DoorDash order" and proceeded to ask the next person in line what that wanted, skipping me! I spoke up, it was an in app order not a DoorDash order (how that is reverent as the order was already late at the point and I waited in line like every other customer at that point and **she want to skip me**). She then provided to incorrectly make all 3 items!! On the salad not including bacon, cheese and 1/3 of the chicken that was already paid for! When the older gentlemen took the order to complete it, I was **again almost skipped** due to it being a "DoorDash" order... when I said I was an app order not DoorDash, again, and that "I didn't not appreciate the attitude I received", the young lady blew up! The older gentlemen asked her to go in the back, saying "I can control you, but I can't control him". So, I'm not susposte to say anything negative about the experience?? I chose not to say anything about the order being made incorrectly at that point due to how the "older" employee was handling the situation. MASSIVELY DISRESPECTFUL by ALL employees on shift! It's was a very upsetting experience!! read more

doors locked at 9 pm despite the sign on the door saying open till 10 pm and open sign being on. employees ignored me knocking on the door right next to where she was standing cleaning the fountain drink machine. one star because I can't select 0 read more

It's Subway so I knew my meal would be the same no matter the place so my 5 stars is for service. The ladies working tonight hustled hard when a rush came through the door. And they did it with genuine smiles and friendliness. Must have been contagious because the customers sitting in the store were just as nice. Great experience for me and my family passing through Big Spring. read more

When I order a sandwich, I expect to be charged the price listed on the menu board - Not here. If you raise prices in the register, change the price on the board. I also do NOT like the last persons' sauce in my sandwich - use a clean knife to cut mine - please read more

They messed my order up no avocado and bacon when the sandwich is literally called chicken bacon ranch melt‍ also owners are rude!

Very rude manage. my order was made wrong and he refused to correct it. After reading more reviews it appears he is always very rude with customers and never makes his wrong orders right. read more

"Well do you want it or not!? Because I am not going to stand here all day and argue with you!" Sadly this review is simply about very rude customer service. When questioning the employee on not toasting my flatbread, as I have had to do millions of times because "it breaks if cold" as I am always told, I was told that it cannot be cold because of the yeast in it. While this may be true to some odd legal degree the reason for the poor review is the response I quoted at the beginning. I live out of hotels and give Subway a lot of business and it had never been explained to me that way. Had the gentleman simply insisted based on those rules then sure, whatever, I will not argue. But, when you run an establishment based off of customer service, that is far from what was done. Thank you for reminding me how the words "customer service" no longer exist in this world. read more

A very nice subway with plenty of fresh toppings. This subway was very clean and the staff was very friendly. All in all it is a subway and these dont vary that much, but the vegetables were fresh and the employees were nice. My sandwich was made exactly to order, and the restaurant was clean. read more

Cold steak and cheese sandwich. Woman sneezing and wiping her nose. Couldn't quit saying how she couldn't open the bags to put the sandwich in. The guy with the tats was a big help though. No one knew how to put money on a gift card. Too bad the owners didn't train their employees well before putting them on the register. read more

Don't trust the drive in. They will come back and ask you a dozen times what you wanted on it when they take your order down upon pulling up and still manage to fuck it up. read more

The drive through microphone doesn't work, so you have to pull up to the window to order and they expect you to have the menu memorized. They take their time to make your sandwich and don't try to go at a quicker pace. Ingredients are good. read more

Seriously?! As if this town isn't overly priced enough, they quit taking coupons FROM Subway. The food is rarely that fresh looking, the inside doesn't look clean enough, and they always seem to be out of something. I'm just done with this Subway. read more

This location has not been the best in the past. I took my daughter to get dinner last night and they did better than my previous experience. I hope that this is an indication of better management and morale. The restaurant was relatively clean and they were fully stocked with all bread. Keep up the good work. read more

First what is great is that they have a drive thru. Its a great lunch option with many choices. The restaurant could use general cleaning such as wiping tables after customers leave. The store is usually well staffed. They get busy at lunch time but they are timely. read more

I haven't been here in over a year, as I write this review (since I've moved). But I would come here a lot during lunch breaks from work, while in Big Spring. I think the parking lot was a bit cramped, or at least I had some trouble getting into the parking lot without blocking or going against the flow of the drive-thru window traffic. But I enjoyed the food, it was as wonderful as any Subway. They also had plenty of space & tables for eating inside. Occasionally I would enjoy one of the bottled drinks from the fridge, since they had a nice selection of those. read more

I have went to aubway several time around 9:15pm to get my dinner for work...i work nights. Anyways most of the time it is great. But there has been several times thay i have went at the same time and they have told me they are closed. When it clearly states 10:30...manager says 10. Anyways last night i was informes they were closed and the houra are posted wrong..which i know is BS cause i get my sandwitch all the time. Just pisses me off. If your out of bread then say that or what ever the issuie is but dont Fin lie to me. read more

While the other review is for the OTHER LOCATION in Big Spring, inside the TA; this location is defiantly not in a truck stop. It is in a rather large building (for a subway) on the South West corner of MLK and Gregg/US87 (probably the 2nd busiest intersection in Big Spring). This location is open late and is usually staffed with friendly people. They can be a little slow at times (long line w/ drive thru and phone in orders). I try to avoid this place during lunch rush and when hot (they seem to never have a working AC). Otherwise, it is a decent as any other place to eat in Big Spring. read more

The wait time is 2x as long as any other Subway I've been to while using the drive thru. I always order the same exact thing wherever I go. I even have my chicken toasted. Somehow my chicken is always cold (even on the sides, not to mention the nearly frozen center). I have to repeat my order at the window even though I just used the box to place my order. My sister's order is always messed up, even when I repeat it! I'm not going to this Subway in the near future unless I have no other choice. I'm disappointed, and I hope it gets better. read more