I just had one of the worst drive-through experiences I've ever encountered at this Whataburger…read morelocation. From the moment I pulled up, the attitude and unprofessionalism were unbelievable. Before I even said a single word, the attendant abruptly shouted, *"Can I please have a second?!"* in an irritated tone -- startling and completely unnecessary. I sat patiently for several minutes, expecting the order process to continue after she finished whatever she was doing. But instead, another vehicle pulled up in the second lane, and to my disbelief, their order was taken almost immediately while I was still waiting in silence in the first lane. After sitting there for roughly three minutes, I politely checked in to see if anyone was available -- only to be met with the **exact same rude tone**, again yelling, *"Can I have a second?!"* with heavy attitude as if I had done something wrong just by waiting. When I calmly pointed out that another car had just been served before me, she fired back sarcastically, *"Well obviously we're busy,"* instead of offering any kind of professional apology or basic courtesy. At that point, I realized there was no sense in continuing -- no customer deserves to be talked to or treated that way. The staff at this location are clearly in desperate need of customer service retraining. Rudeness, indifference, and prioritizing one car over another in the drive-through lane are unacceptable behaviors for any restaurant, let alone a national brand known for its hospitality. I ended up driving away without even placing an order, completely turned off by the unprofessional conduct and lack of respect. If this is how the team treats paying customers, it reflects very poorly on their management and on Whataburger's standards as a whole. I truly hope corporate addresses the staffing and training issues here because the current operation is an embarrassment to the Whataburger name.

Came to the restaurant and the food was delicious and great service everyone was niceread more

No way to pick up an online order except to go inside. No curbside or drive thru pick up. And they…read moredon't start cooking until you arrive, which delays your order and defeats the purpose of an online order. Front line workers mean well, but are not well trained and unable to have the work if there is anything out of the ordinary.

My last name should be Whataburger, I eat here once a week easily. But we were returning from…read moreLouisiana and stopped at this location in Winnie and was very disappointed. My order never changes but they decided to change it. I ask no onions and look like they doubled it. The fries were soggy, I had a double fish sandwich and they charged me for 3 fillets, I had chicken strips with 2 extra strips (no included). It just wasn't my night and my bill was 71.00 so I was a little disappointed. Better luck next time I guess.

This is the worst Jack in the box I have ever been too. The employee's are rude and lazy. I stood…read morein the line for 10 minutes waiting to be helped while this kid sat on his phone . I was the only person in the entire store.. I wish I could give less than 1 star

DO NOT ORDER extreme sausage...it's supposed to have TWO sausage patties...twice my order has been…read morestiffed a patty... this restaurant is on the verge of losing a valued customer. I wish my order to at least resemble the menu picture, perhaps they should send the cook out to see TWO patties in the picture.

Love love love, the hospitality at every chick fil i have been had been outstanding! Clean, hot,…read moreand fresh food!! They must treat their employees well, to have such awesome workers!!

Waited an hour for a chicken sandwich and fries I'm just confused on how you run out of the #1…read moreseller of the company. The staff wasn't even considering for the customers waiting prior to me. #smh #dobetterblackcommunity

Still a no. Too expensive, cold food and today the ketchup was so sweet I couldn't finish the…read moreburger. Sorry BK;I used to love you but that love is just gone now.

There is nothing you can do for this location unless you get rid of management! They do not take…read morecare of their employees if anything they are rude but no one comments since they are scared their job is in jeopardy... they have the worst food always cold spoiled coffee from personal experiences the manager is some young guy that overworks everyone else but only worries about being there when inspections are coming HOME OFFICE does not get back with employees or customers which is why they get away with everything they do but no knows because they don't care about the employees we gonna keep reaching out to see if they will do something about this but BURGER KING DO BETTER WITH YOUR MANAGERS THEY ARE WHO REPRESENT YOUR NAME should be careful of who you hire!!

Fantastic service and the Whataburgers were very good as were the fries. Fast and efficient and…read moretasty too. Excellent choice for those heading to Houston but want to avoid the crowds at the popular Praseks . The management at Whataburger is obviously on point and the staff really reflects the quality of operation. Great job Whataburger!!

Burger's at whatabugers in Sugar Land and surrounding areas are just burgers like any other burger…read morebut if you're looking to get a real whatabuger similar to the way they used to be back in the 70s go to the one in Wharton Tx, on 59 N. Better than most , clean environment,great service, and polite employees.