Ah fall. The leaves are changing, but you can always count on the mob at Suburban Propane to bait and switch ridiculous rates. There's no one else to go to, and your family needs heat to live through winter.
I was quoted $360.34 to fill my propane tank on 9/21. This is my second winter, being extorted by Suburban Propane, so I'm a little wiser. I asked them to email me the rate so that I'd have proof. They did and told me to schedule a delivery online. I tried for six days, ordering through their customer portal, but was blocked. No response from their customer service reps. I finally got someone on the phone yesterday 9-27 and the quote went from $360.34 to $900... for heat. I asked their rep about the original quote and she said that it's not right and now I have to pay three times as much. My $900 rate change by Suburban Propane includes a $100 training tax that Suburban Propane collects to cover training their employees. I didn't know this was a collective. We pay additional fees to train their employees. They also add to our bills the projected fuel costs for driving from Suburban Propane to our house. I was quoted $360 and told to order it online. After no response, the rate magically turned into $900 and I have to pay it or I don't have heat. It's pretty stress free being a monopoly.
{CSC 7656} s, Stephanie Sns@suburbanpropane.com
Sep 21, 2018, 4:02 PM (6 days ago)
to
Hello Mr Rutherford,
The pricing to fill your 500g tank that is at 15% is $360.34
Thank you
Stephanie
s | Customer Service Representative
2759 McKinley Ave
Columbus, OH 43204
tel (614) 487-6400 | fax (614) 487-6407
A.P. R @gmail.com
Sun, Sep 23, 10:54 AM (4 days ago)
to CSR
I tried to go online and put the order through, but it said that you couldn't submit a delivery request at this time. Can you put this order through for me?
A Rutherford
3 Attachments
A.P. R
Sep 24, 2018, 10:20 PM (3 days ago)
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How come I can't put an order through online? read more