We go to Zettlers because it's local. We are frequent customers. I'm working on a project and I…read moreneeded a can of white spray paint. I sent my husband the twenty minute drive down to zettlers and he purchased a can of DoIt spray paint. The can would not spray no matter what we did to try to find a resolution. So I sent my husband back today to exchange it for another can and the manager (Jordan) refused. He fiddled with it for a few minutes and was able to get it to spray. My husband understanding how important this project was for me to get it finished today, went ahead and purchased another can of paint ($17) because he knew if he came home and I couldn't use the original can of paint I was going to be upset. So when my husband got home and explained the situation I was dumbfounded. I called the store and talked to Jordan who again refused to exchange the can of paint. He basically said there's no way he could resell it so he wasn't taking the loss. He ssmaid he was able to get the can working. I tried to use the can and it took everything i had to make our spray. He also told me that the owner Mike would tell me the same thing and that the owner would also not exchange the can of paint. Now I know from experience working in customer service that the last thing a manager should do when you have an upset customer is to tell the customer that the owner would not do anything different. The last thing a manager should do is to not find a resolution for the customer. A simple exchange was all we wanted. Instead we are out over 2 hours plus the$5 can of paint that basically went in the trash and the additional $17 we spent for a working can of paint. Beyond disappointed. The teenagers that work at this store always treat is with respect, Jordan could take some lessons.

Customers, watch prices as they appear at checkout - OR - check your receipt carefully before…read moreleaving the store. Yesterday afternoon I purchased $145.+ of merchandise that included two "Yeti" brand, insulated metal cups marked as $21. each. This price was less than I had seen elsewhere. When I arrived home two hours later, I noticed the receipt reflected I had been charged $25. for each cup. I called the store and spoke to (I believe) the same employee that had checked me out. They confirmed the $21. displayed price. Today I drove back to Powell to clear this up before it became dated. The clerk and manager became involved, explaining the displayed price was incorrect. I didn't expect to get a free cup, or anything. Given I called a couple hours after the purchase to confirm the displayed price, drove back to Powell this afternoon to be told, "That shouldn't have happened," no apology, no offer to get one cup at the displayed price of $21, and pay $25 for the other...nothing. It's not that I couldn't afford to pay the additional $8., it was the lack of consideration for the effort, time and distance that irritated me. I returned both items and will get them somewhere else for $25., or more. I've been shopping at Zettler Hardware for four years. Prices are generally higher, but I feel it's worth it because of (usually) better customer service. Zettler, you can do better.

In all honesty, their customer service is all over the place…read more One person will be great, while the guy filling your tank is not. Prices are quite high, considering. And I don't like being played like an idiot -- Same price to fill a 30cu.ft tank as a 45 cu.ft. tank -- wonder what a 90 cu ft tank would cost? Guy said it is labor you're paying for? What? One guy would rather be on Mars while helping you, and then again you may get a great guy who actually understand your needs and is there to really help, then it's just pricing that is suspect. I'm 62 and was not born yesterday, and the guy will try to BS you? What the hell? All in all, I wish there was another alternative who could fill my 30 cu ft. tank. I own it and don't need a swap out, just a fill. Use either hydrogen or helium.

I had to exchange my tanks Brian helped me he made the process easy with great costumer service.read more

If you have a 20# propane tank - from your typical backyard gas grill - this is not the place to go…read morefor refills. I was told that they don't always have a "yard person" available and that they prefer you drop you tank off early in the day and pick it up later in the day or the next day.

If I could give a zero review I would. If my review can make just one person avoid this horrible…read morecompany, then I have done something positive. Really bad customer service. They will let you run out of propane in the winter, and they won't even talk about refunding the amount you have already paid. Now fourteen days since I paid more than $1,000 for propane. No delivery, no reasonable response from those rude women who take the phone calls, no possible way to talk to anyone in charge or with a sense of responsibility. Just wait until the bad weather is done and you no longer need your propane, then we'll deliver. There is no way to complain in any effective way except through independent reviews like this one. Please, please avoid this company. You are in for nothing but lies, rudeness, incompetence and laziness.

If you can avoid ever doing business with this company, do literally anything else! Every single…read moretime I've ever ordered propane, they always put it in the wrong tank. They haven't even gotten right once by accident. By far the worst service ever. Doing anything with this company is one of the deepest regrets of my life. Save yourself from endless headaches and go anywhere else or switch to electric. Their incompetence knows no bounds.