Walter's is so greaf I can't recommend this company enough! They came quickly and were so…read moreaccommodating, in contrast to many other bigger propane companies.. highly recommended. Snd SUPER NICE TOO!! Walter's get a 20 plus!!

Probably the best propane company in the area. Much better…read moreservice than the larger distributors

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!

I called seven times today, was on hold no less than 95…read moremin( hour and 1/2) in an attempt to talk to a human person. Was not successful.

In 2019, they charged about 10% below the weekly average price for propane prevailing in MA. My…read morelast delivery a week ago was at almost 30% higher than the MA weekly average! What happened to the business? Was it taken over by private equity so they can rip off their old customers? 13 years with them - truly disappointing!

don't like the experience w them called for refil 4 days ago 30% gas left and no delivery until…read morenext day even though i mentioned that my tank is at 0% now they want to charge extra for express delivery

Quick roadside stop to fill up a propane bbq tank. Attendant was speedy and friendly. All for the…read morecost of only $12!

I was very satisfied with my service appointment. The technician was professional and very…read moreknowledgeable. He fixed some issues that needed to be addressed and put my mind to ease. I now feel confident in contacting Surner Heating for any concerns in the future. Thankyou, Sandi

DO NOT USE THIS COMPANY! They have botched a furnace repair for my bf. They have needed to go out 3…read moretimes, left wires hanging and exposed, and just broke his door. Furnace is still not working. He also just got oil delivered at .10 higher per gallon than quoted price. Absolutely livid.

I have been using this Co. for a few years. I ordered 100 gallons of oil April 25th, the procedure…read moreis as follows you call in the order, you pay by credit card. They deliver the oil within a few days and there is a delivery fee of 5.00$. So the oil bill is paid before the oil gets delivered. Today got home saw another oil ticket, odd, read it 119.7 gallons of oil delivered with a bill. never ordered this oil. this is hugely expensive and a huge hardship for me and so stressful.I am so careful with my limited income. I called the Co. at 4:45pm they are open until 5:30 got the voicemail left several messages.Left emails. The emergency on call person thought it was funny she told me she could send a tech out to my home for 95$. this is I thing so wrong and completely unfair.

terrible they came to install a new tank then tryed to upsell me just another sleezy company they…read moredeserve there reviews

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

Just a horrendous company putting on a masterclass in delivering terrible customer service at an…read moreinflated price. I'd been a customer for 6 years and honestly never had issues with their customer service and reliability until the past year. They don't deliver on time with the automatic delivery program anymore and let customers get well below 25% and empty. My tank is below 25% for the first time ever and when I asked for delivery status I'm lied to and told it's coming on x day. The day passes and they don't come. I called their 24/7 line because I'm now nearing empty and was told unless I'm empty to call back during business hours. Wait until empty for oil is just an illogically dumb response. Everybody should look elsewhere for oil and propane whether you are an existing customer or new. They are a sinking ship.

Our only heating system failed on one of the coldest days of the year. We called at 11:00 a.m. and…read morewere told a service technician would be dispatched. When we followed up at 2:00 p.m., we were informed we were 8th in line; at 5:00 p.m., we were told we were 5th in line. However, when we called again at 7:00 p.m., we were told there was no service request in the system at all. Customer service was extremely unhelpful, and the representative hung up on me while I was asking a question. Given the urgency of having no heat in freezing conditions, this level of disorganization and lack of professionalism was unacceptable. Terrible service.

These folks are part of PayLessForOil.com. They claim to have great customer service, but once…read moresomething goes wrong, they point the finger at the customer. A week ago, Paylessforoil.com made a delivery at my house and damaged the hose bib which is located right next to my oil fill pipe. This caused water to gush from the broken pipe outside my house and flow down into my basement, causing a pretty significant flood with ankle deep water in parts of the basement. We have tons of things that were damaged by the water and Lisa has been cleaning stuff out of the basement since so we can throw it away. Hopefully our washer and dryer are ok as it's hard to tell if anything was wet and may cause issues down the road. I've been trying to work with them for a week, but have had little success in talking to anyone other than the receptionist and office manager. I keep being told that the photos and video we sent (of the driver's hose getting snagged on something and then he pulls on it) were forwarded to "management" but whomever they are cannot be bother to call me, I guess. We've been a customer of Paylessforoil.com for 13 years and this is how they are treating us. Only after threatening a small claims suit did the president of the company get back to me. Sent an email, couldn't be bother to call. He essentially told me to pound sand and terminated our account. All of this could have likely been resolved with a simple phone call.

had a clear path to the fill pipe and the DRIVER said there was no path. never delivered my oil…read morewhen needed. terrible service