Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!

I called seven times today, was on hold no less than 95…read moremin( hour and 1/2) in an attempt to talk to a human person. Was not successful.

In 2019, they charged about 10% below the weekly average price for propane prevailing in MA. My…read morelast delivery a week ago was at almost 30% higher than the MA weekly average! What happened to the business? Was it taken over by private equity so they can rip off their old customers? 13 years with them - truly disappointing!

don't like the experience w them called for refil 4 days ago 30% gas left and no delivery until…read morenext day even though i mentioned that my tank is at 0% now they want to charge extra for express delivery

Quick roadside stop to fill up a propane bbq tank. Attendant was speedy and friendly. All for the…read morecost of only $12!

I had my mini-split cleaned and serviced today by Edson from Surner. I watched how careful and…read morethorough he was when doing the job. I can feel the improvement in the cooling effect immediately after he finished. I now know how important it is to get it cleaned and serviced by a professional. And Edson is a real professional! Thanks so much. Go Cape Verde! Diane - Granby

I normally don't write reviews, but I feel obligated to share this after what happened to someone…read moreclose to me. A family friend recently had a very troubling experience with Surner Heating. They clearly canceled their oil delivery, received confirmation of that cancellation, and were shocked when the company delivered the oil anyway--then charged them around $700 and refused to take responsibility. The explanation given was essentially "we delivered it, so you have to pay," despite the prior cancellation. From the outside looking in, this feels incredibly wrong. Charging someone for a service they explicitly canceled--after confirming that cancellation--is not just poor customer service, it's a serious breach of trust. If you're considering doing business with them, I would strongly recommend being cautious, especially about putting a credit card on file. Based on what I witnessed, this situation could easily happen again. On top of everything, the way the situation was handled afterward only made it worse--no accountability, no meaningful resolution. Just sharing this so others can make an informed decision.

I have been using this Co. for a few years. I ordered 100 gallons of oil April 25th, the procedure…read moreis as follows you call in the order, you pay by credit card. They deliver the oil within a few days and there is a delivery fee of 5.00$. So the oil bill is paid before the oil gets delivered. Today got home saw another oil ticket, odd, read it 119.7 gallons of oil delivered with a bill. never ordered this oil. this is hugely expensive and a huge hardship for me and so stressful.I am so careful with my limited income. I called the Co. at 4:45pm they are open until 5:30 got the voicemail left several messages.Left emails. The emergency on call person thought it was funny she told me she could send a tech out to my home for 95$. this is I thing so wrong and completely unfair.

terrible they came to install a new tank then tryed to upsell me just another sleezy company they…read moredeserve there reviews

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

I don't understand the math behind the senior discount. I was told I am eligible for a 10% discount…read moreper gallon of oil. It turns out Palmer's math is .02 cents per gallon. For every 100 gallons that calculates out to $2.00. The price per gallon right now is $4.09 . My math tells me that's .40 cents off per gallon.

Removal of old oil tank and installation of new Roth oil tank. The crew of Ruben, Ben, Randy and…read moreMilton did a great job on the project . Professional, knowledgeable, polite and hard working crew with a great attitude! Thank you, Phil Polakowski

Just a horrendous company putting on a masterclass in delivering terrible customer service at an…read moreinflated price. I'd been a customer for 6 years and honestly never had issues with their customer service and reliability until the past year. They don't deliver on time with the automatic delivery program anymore and let customers get well below 25% and empty. My tank is below 25% for the first time ever and when I asked for delivery status I'm lied to and told it's coming on x day. The day passes and they don't come. I called their 24/7 line because I'm now nearing empty and was told unless I'm empty to call back during business hours. Wait until empty for oil is just an illogically dumb response. Everybody should look elsewhere for oil and propane whether you are an existing customer or new. They are a sinking ship.