Extremely Disappointing Experience - Poor Workmanship and Terrible Project Management…read more
I hired this company to remove and replace the polymeric sand and to clean and seal my paver walkway, which measures approximately 4 feet by 30 feet. The total cost of the job was $1,000, and I originally received my estimate in late August 2026.
On the first visit, a worker came to remove the old polymeric sand. On the second visit, a crew returned to install the new sand. When I arrived home and inspected their work, I immediately noticed multiple areas where the sand had not properly filled the joints, leaving visible holes and gaps. When a worker returned to address the issue, I was told the gaps were caused by ants.
Fast-forward to October 8, 2026. I received a phone call informing me that the company could no longer seal my pavers because temperatures were expected to drop below 50 degrees. I was then told that the sealing would have to wait until March 2027. Keep in mind, I had received my estimate back in August, giving this company plenty of time to complete the project before colder weather arrived. Their poor scheduling and lack of project management resulted in a job that would now remain unfinished for approximately six additional months.
To make matters worse, I made my final payment today, despite the job not being completed.
Later that same day, I received a call from the owner apologizing and explaining that workers were scheduled to return to correct the issues with the polymeric sand. Two workers eventually arrived, walked around inspecting the pavers, and then proceeded to sit on my front steps for approximately 10 minutes. They then rang my doorbell and informed my 16-year-old son that the job was finished.
The problem? From what I observed, no corrective work was performed. All of these interactions were captured on my security cameras.
For a $1,000 job involving a relatively small walkway, I expected far better workmanship, communication, and professionalism. Instead, I received incomplete work, questionable explanations, repeated visits without proper resolution, and a project that the company now says cannot be completed until spring 2027.
The most frustrating part is that this entire situation could have been avoided with proper scheduling and competent project management.
I would absolutely not recommend this company. There are plenty of other contractors out there who take pride in their work, respect their customers' time, and follow through on their commitments.
Save yourself the frustration and look elsewhere. This company was not worth the money or the aggravation. Located in Maywood.
