My husband and I have been customers of Juke with our two vehicles for typical maintenance and…read morethey've always been reliable, so when my brakes suddenly went out on my Jeep, I went to Juke for help. It was easy to make the appointment to have the Jeep towed in and they got back to me by the end of the day with the diagnostic. My brake line had blown out and they were going to replace it. The next day they called to tell me there were no brake lines available for my Jeep anywhere with MOPAR, or any other manufacturer. People in my situation are all waiting months for these things on back order. Most shops would have probably told me to come tow this Jeep out of their way until a brake line was available. Not Juke! They thought outside the box and let me know a hydraulic shop they work with could build the part for me, and it would only be $80 more! Perfect! Even though they had to run around town with these brake lines, and rely on another shop to hunt down parts and fabricate custom brake lines for me, they had my Jeep back to me after just 6 business days! The other great thing is Miguel kept me updated the whole time and I never had to worry about if my vehicle was being taken care of. The people at Juke actually care about their customers and I recommend them to everyone I know.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

I called several shops -- the way they answer questions, and were very honest, put them in a…read morecategory by themselves. When I got there, it was very clear both Ricky and the manager Eddie have a very discerning eye. It speaks to their craftsmanship. On the phone, Ricky was very easy to talk to. He patiently explained the process, and answered all my questions. He even gave me a call back, with more detailed information from the manager. It was very considerate, and thorough. Exceptional customer service.

Fast, professional, great quality. Highly recommended. Walk to nearby coffee shop while you wait.read more

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

Run for hills,do not use this guy. I'm in process to take him to court. Second time I used him was…read morefor simple brake job. This guy that he sent had to come back because break line and components came off next day while driving. I have pics and texts to prove. My GM 6.2 V8 come to find out common problem for that motor lifters went out so I went to him for the engine replacement. His price quoted was pretty good so I gave him a shot. My car was not even drivable this whole time (we had to wait on engine and things for months) yet I get a call the day he test drives it for the first time and he tells me I need new steering column. The car did not go in for steering issues. It was completely fine. He blames it on wear and tire from my lift and big tires. I call the people who did my lift and I called covert Cadillac certified mechanics and gave the history of car and lift and all and they called BS. My fault for not driving to Frank's place to see for myself. So I pick it up after engine replacement and steering column replacement. I get not but a mile down road from his shop and no acceleration and engine is just revving up loud . I coast off the road to luckily a gas station right there. What looks like oil and grease is splattered all over undercarriage and side and back windows. I have pics of all this. Transmission line came off. I won't give any more specific on this because I'm in process of filing the lawsuit and taking him to court. So He has a guy come meet me, I took video of his mechanics actions and what he did and Frank telling him on the phone I'm good to go, needless to say he screwed up. I get home and next day the car does it again right as I drive out of my home. I call Frank to get it towed back to his shop which is about 45 min to an hour from Lakeway. Frank gets car back, now he tells me I need new transmission. After transmission I go back to car to pickup and I go to open my door and there was mechanic grease all over headliner and seats, spilled oil on my rubber mats, bird shit all over the outside and dust and pollen caked the interior. He left windows cracked. I took pics of everything as proof. He decides to offer me a detail, so he sends me down the road. He paid for it yet I waited 3 hours. What I'm paid for my time in work you could say was a bigger loss. The fact alone my car was in that condition when he called to tell me it was ready is reason alone you shouldn't use him. I've included pics with this post. I could go on with several other smaller things I asked him to do while he had my car for engine replacement and transmission repair that I needed done. He never fixed them. I again have proof where he acknowledges he forgot so now I have to reschedule to have him finish the job. I also recorded most of our phone conversations that prove he apologizes for messing up. It came to the point where I was recording the convos because prior to me doing that it was just word salad on his part and I knew it this point I needed to document for the court. You would be amazed how many texts I have where I have had to constantly follow up and check on him after he would give me a supposed timeline or update with a promise he would keep me updated. I'm convinced all these reviews on here that are high stars aren't legit whatsoever. I have meticulously documented everything with pics, texts and phone conversations. If you're smart and reading this don't give him your business no matter how well quoted he may be . He may try to defend himself with a reply like some others he's done to on here. I've got it all though m, the truth. I was always extremely nice in all my texts to him, I was at the mercy of his screw ups and didn't want to be a jerk. No matter what when your rude or a jerk you run the risk to be even more screwed over so I chose to take high road and he knows it. I've verified and shown all my proof to several different master General Motors Master technicians and they all came back with resounding response that Frank was at fault. So now it will be in the courts hands and I will update this once it's over. For anyone that would like to know more you can contact me. I've got all you would need to run as fast as you can from this mechanic. I've even documented some new mechanics that showed me what things he did that they couldn't believe from when he did the engine replacement. His shop spliced so many wires and I took video the moment the mechanics found these issues and they talk on camera about it. I've asked Frank over the last several weeks and really last 6 months to send me an itemized list of repairs like a receipt. His reply was he texted me the cost every time he had to charge me for something. Last thing, he never once showed up on time for any of the jobs that he did. I have proof of his reasons for being late and apologies for every one of them. What kind of professional does that. All the more reason to believe these reviews are fake

Christy and Terry are just amazing people. I love supporting our locals and they are most…read moreDEFINITELY locals! They constantly owe me 3 more minutes because it never takes 10. Ever. LOVE LOVE LOVE them!!!!

Been going to Terry since 2003...No better in Austin. Always professional, knowledgeable and just…read moregreat people to do business with.

Could not possibly recommend more highly! Look no further for guidance and service…read more Have a lightly driven + very well maintained 6-year old Subaru with just 45k miles on it. Subaru Dealership sent a "courtesy video" upselling all kinds of suspension related issues - sway links, tie rods, control arm bushings etc. Quite an upsell ambush with zero clarity on magnitude of issue. Took it over here expecting/willing to pay a lot to have them assess it - but they nicely DROPPED EVERYTHING to come out, crawl under the car in the parking lot, and tell me I shouldn't worry because it's still in great shape, and clued me into what to lookout for. I know where I'll be coming for all future car service going forwards. Truly outstanding stuff - big for trust and awesome communication.

As somebody that is new to Austin, I was very concerned on what shop to go to for my brakes. John…read moreand Justin the owners both took the time to explain what was wrong with my rotors & brake pads and were very quick with Service as well. Honest and Affordable. Highly recommend!!!!!!!!!!

Totally happy with this business. Perfect results with honest people…read more After three bad paint job experiences, I was very hesitant to try again. I got seven estimates and none felt credible--I was ready to give up. Then I met Javier at Qualitek. I knew right away he was the real deal. His setup and confidence stood out, and I trusted him without needing a written contract. One week later, my truck was finished--absolutely perfect. The quality exceeded my expectations, and the price was exactly what he quoted. No surprises. Honest, skilled, and reliable. Highly recommended.

Cannot thank the guys at Qualitek enough. I am so happy to have my car back, but in a state that I…read moreforgot was even possible. My car looks better than it has in years, no exaggeration. Their team will set a reasonable turnaround, and not hold your car hostage for months while they extend deadlines. They somehow make feeling like having a car you've owned for a decade feel like you just stepped out of the lot of a dealership with new keys.

Called to ask about their parts and the guy who answered was very friendly and helpful. Showed up…read moreabout an hour later, I was able to easily figure out where I needed to go for what I was looking for. I was in for just a replacement rear view mirror. It was pretty hot outside but to my delight they sold cold beverages inside. Found the exact one I was looking for and it was affordable at 12$. Only downside (on my part) was when I was there looking through different cars to find my part, I lost my necklace and have been pretty torn about it.

great parts great help way way alot of parts great service…read more always a pleassure. never a dull momwnt

Professional. Experienced. Respectful. Top notch communication. They have done all my vehicles more…read morethan once.

Arrived fast fixed crack quickly 15 minutes so happy he could take care of it before I had to…read morereplace the entire windshield