Good concept, most employees are awesome. I have been here four times now, and experienced three employees. Two of them are amazing, one couldn't stop trash talking their job. The ice cream is great, with a good texture and fully customizable. It has been fairly quiet when I've been there. I will be back. read more

I placed an order with DoorDash and received two create-your-owns, one regular (for me) and one large, for my boyfriend. The large ice cream tasted soured, as if something used was past date. There was no denying something was wrong with it. (everyone tried it and agreed it tasted off, almost fermented and fizzy-like). I called the store to explain the issue, and the manager was rude and sassy right off the bat. I explained exactly the problem in the nicest way i possibly could, as i normally hate confrontation anyways. She proceeded to say "Say whaaatt??" in a sarcastic tone, then claiming she made the ice cream and can ensure nothing was wrong with it. mind you the flavor should have not even been close to the sour fizzy nasty taste it had. She didn't offer anything other than a refund through doordash, which i'm not sure if that's policy or whatever but she was not nice about it, did not apologize, and even fought with me ensuring she "checks everything" . Do not reccomend! read more

Went here for the first time with 4 people and we all got different flavors. I got a small (pictured) and it tasted really good, like Cinnamon Toast Crunch. One member got the blackberry ice cream and it was on the watery end and the syrup flavor is very strong. The mint ice cream was really good. Then the strawberry cheesecake special (forgot the exact name) was also really good. The ice cream was good, but not worth what we paid in my opinion. The service was not good. Two of the people there were very cranky and not pleasant to interact with. The person ahead of us didn't speak English well, and the worker kept rolling her eyes and we can hear her complaining about the customer. I get some people can be frustrating to deal with but in my opinion you shouldn't blatantly do that infront of other customers. read more

Sub Zero Nitrogen Ice Cream - Desserts Near Me - Nashua, New Hampshire

Great experience for an awesome dessert. Cheryl, the manager made the visit very fun. Not only did I experience a new way of eating ice cream, I learned about the process and enjoyed her information on the product. Real tasty and served in a waffle cone bowl which added to the mix. It was nice being able to chat with a very pleasant person like Cheryl on a cold fall night and talk about Nashua and the area. Great service and product are a challenge to find in many places nowadays. Sub Zero has it down to a tee. I'll be back and love the fact that it's a year round ice cream spot. read more

Fun to watch, great to eat, and the freeze dried Nerds were pretty good too. Had the cotton candy and the vanilla

I notice the majority of complaints are from the vegan and gluten free crowd (shocker) and people complaining about having to wait..there's a process to making this and people love to complain about instant gratification...Ice cream was DELICIOUS, super super customizable, sugar free options, SUPER creamy..not even close to overpriced-ignore the whining in the comments and give them a shot! I will be back :) read more

I went to Zero Ice Cream excited to try something new and asked if they had Nutella. The person who helped me responded very rudely, saying she didn't understand why people kept asking about it and that she's been hearing the same question for three years. I felt really uncomfortable because I simply asked a normal question as a customer. I think they should work on their customer service, because the way you're treated is also part of the overall experience read more

I didnt care for the aftertaste ! But i have to say that the staff there were so nice!

DELICIOUS ! I have been an ice cream lover for years, and I can honestly say that is the best I've ever had ! I've recently had not only the privilege of eating this ice cream, but the privilege of watching how it was made. PRICE is very REASONABLE especially compared to competitors who price by weight. I also found out that Sub Zero is big on catering events, especially for schools and KID's PARTIES. Sub Zero entertains w an EDUCATIONAL & FUN SCIENCE PRESENTATION and concludes the show by serving their very smooth, freshly made and mouth watering ice cream to each and every child! read more

I've been going here a few times with my friends, and they always ask me to bring them back. One of my girl friends is OBSESSED with their mint oreo chocolate chip shakes, and I love the flavor options. I've gotten different varieties of mocha, cheesecake with Reese's pieces, and cherry vanilla chip. Every time I've gone I see the same woman behind the counter, I think she's the owner. I know she works hard to keep that store running and I always appreciate seeing her there. This has been a new hangout spot for my friends and I and I will definitely be back soon! read more

The staff was every nice and Condominating, this is a great place to get ice cream, the ice cream places was every festive for the holiday, every clean place . read more

We came in as a large group, 10 of us. The gentleman that was working was amazing! I didn't catch his name, but he had very long hair. Amazing guy. He walked us through every step of the process before any of us began ordering. He took our orders 1 by 1 lining them up. He then made each one in the order he took them, all the while entertaining my daughter, who we were celebrating, and keeping up with all of us taking over his quiet lobby. He was very respectful and patient with us. Thank you so much for the amazing service that we receive every single time we walk in there. Oh and the ice cream was bomb as always!!! Woot woot to sub zero!!! read more

Amazing ice cream, thick and creamy and amazing Thank you so much to Sheryl and Emma. read more

Sub Zero Nitrogen Ice Cream - two people eating ice cream - Desserts Near Me - Nashua, New Hampshire

I miss this place, there used to be one near pheasant lane mall, but disappeared. The server gave us the full detail rundown on how everything works since my cousin as never been here before. We tried their Sensation items that comes with the waffle cones. We're not a fan of chocolate ice cream, but will definitely order/enjoy there creamy smooth chocolate conductor thing. I went for the berry one because I'm a fan of coconut and berries. It was like eating a fruit smoothly! I love going to New Hampshire, they have so much and there's hassle free parking. read more

Sub Zero Nitrogen Ice Cream - Chocolate and Mixed Berries! - Desserts Near Me - Nashua, New Hampshire

Mediocre service (One was really pleasant, the other was short and audibly couldn't wait to get home) The ice cream was worse. I got a vegan base and the person i was with got traditional. Neither of us finished, she made more progress than i did. They both had a weird gummy slimy texture that was very offputting. The vegan base with chocolate flavoring had almost no flavor. Save yourself some time and money and get a pint of Ben and Jerry's from the grocery store read more

When we inquired about catering for our wedding, Rita promised the COOLEST experience and boy did Sub Zero deliver! We wanted a unique dessert for our wedding: something our guests would remember. Since my husband and I love ice cream, this was a no brainer. Rita worked with me to customize a menu that worked for our wedding. We landed on a His & Hers style with two options (Bernoulli Brulee and Peanut Butter Bonds) for our guests plus the memory making Nitro Breaths. Not only were our guests impressed and entertained by the "magic" of their dessert being frozen before their eyes, they LOVED it. The Sensations were so yummy and the freezing process is not just fun - it makes amazing ice cream. Thankfully the team comes prepared because our guests loved it so much that we had to increase our order on site. The best part was that the team worked so hard to make it effortless for us. We were a Covid Couple that ended up hosting a DIY wedding so there were so many logistics to manage. But Rita was so communicative leading up to the event. She and the team - Mark & Lorreno - arrived on time, setup, served/wowed our guests, and packed up with little effort from either myself or the groom. We got to enjoy a special treat and more of our wedding since they handled all the details flawlessly. It was honestly such a relief to not have to worry or stop the party to get them setup. Their professionalism undoubtedly made our wedding better. We wanted a memorable dessert, but ended up with a magical memory and, as promised, the coolest picture of the night. You will not be disappointed with an ice cream from their stores or their service and experience at your events. Thank you for making our wedding so special! read more

Sub Zero Nitrogen Ice Cream - Credit: Dual Edge Photography - Desserts Near Me - Nashua, New Hampshire

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Due to the amazing customer service and yummy ice cream, I actually went to Sub-Zero two nights in a row over the weekend. The first time I went was Saturday night 3/16/2024 around 8pm. When I arrived, it was busy. The manager explained everything to us so thoroughly while kindly training a new employee. While I was waiting for the three ice creams to be made, a food delivery driver showed up to pick up an order. The manager was doing a great job multitasking, while making sure everyone was happy. The delivery driver started complaining about plastic wrap on the ice cream. The manager was extremely professional. I don't know how she was able to keep her cool dealing with the relentless delivery driver, while also training a new employee and helping a store full of customers, and still keeping a smile on her face. The three ice creams we had on Saturday night were great! The customer service was even better. After witnessing the managers professionalism on Saturday night, it only made sense to go back on Sunday night to get more ice cream. Luckily that same manager was there on Sunday night. She made our two ice creams and once again, provided great customer service. Looks like this will be our family's new go-to ice cream spot! ​ read more

Do you want the BEST ice cream? 5-stars for this award-winning combination: Peanut Butter (ask for extra sauce!) Peanut Butter Cups Cookie Dough Cheesecake Bites Original cream ... but! You might say, "Brandon - Look at all these reviews, crying 'expensive!'" Well, how much does liquid nitrogen cost? And what about the fact that you are enjoying FRESHLY prepared ice-cream? Not to mention that the freezing process of the liquid nitrogen creates such a wonderful, chewy texture! I regularly order this 2-3 times a week, in fact - there is a pint of Ben and Jerry's sitting in the freezer. Yet somehow I decided to have this delivered! Trust me on this one, and order this now. Do it. read more

Meh. Stopped here on the NH Ice Cream Trail. Not sure why it made the list. Honestly, if you come here, it's for the novelty. You walk in and see the fog pouring from where they're making the ice cream. It's interesting to watch. But the ice cream is really not that good. They say it has fewer ice crystals, but it's brittle and not creamy (think dipping dots but shards instead of dots). And it takes forever. Frankly, by the time it came our turn (after a group of 3), I was kind of over it. read more

Sub Zero Nitrogen Ice Cream - Lumpy - Desserts Near Me - Nashua, New Hampshire

Would be great if the staff spent less time on their phone and more time serving a customer that spent five minutes waiting.

Drove half an hour here to observe two guys behind the counter. No eye contact. We waited half an hour. Nothing. Then someone else came in and they took their order. It was just us and these guys just walked in, and they completely ignored us like we do not exist. You need to be very a special kind of crazy to behave this way with kids. Very cold blooded indeed! No wonder the store in DW hwy closed. read more

If I could give this place a 0, I would. I called ahead to ask if they had vegan options. The person that answered the phone had no idea what I was asking and was very unprofessional. After finally receiving a yes, we were on our way. The inside is very dumpy and dirty. When ordering the ice cream, the employee helping us said that the base would take 7 minutes to make. Another employee challenged that statement, and suddenly, it only took 3 minutes to make. I chose Cake Batter (almond milk base) with oreo pieces. It honestly tasted like freezer burned vanilla almond milk with oreo pieces. It was the most disgusting "Ice cream" I've ever tried. My fiance ordered butter pecan. His also tasted like freezer burned vanilla almond milk. I would not recommend SubPARZero. read more

An option for everyone regardless of diet restrictions. Some servers were less friendly than others.

Awful, overpriced ice cream. Snazzy concept (Sub Zero Nitrogen Ice Cream), but I'd much prefer Stop and Shop brand or Market Basket brand ice cream, over this tasetless, disgusting, overpriced stuff. We tried several flavors, and couldn't taste any "flavor;" left us to wonder if we lost our sense of taste, due to Covid 19, bit we have no fever, chills, cough, body aches, etc - - just less money than we started with, having wasted our money at Sub Zero Nitrogen Ice Cream. What a shame, as the concept seems fundamentally flawed, and, in the case of the Nashua, NH store, it looks like a family dedicated their hard earned money, blood, sweat, and tears, into the success of this store. read more

The ice cream is a little pricey, and is pretty much mostly spectacle. It was decent enough. Not certain we'd go back, maybe to try other things. They do have a good selection which includes vegan ice cream. My husband, who works with liquid nitrogen wasn't thrilled about seeing the girls behind the counter doing mixing the ice cream without gloves with the liquid nitrogen. read more

This place was so cool!!! The ice cream was great. I originally wanted yogurt but they couldn't do it for some reason so I got the custard and it was really nice! A large with one topping came to like $7. Ice cream places in general tend to be around this range anyways. Everything else looked really yummy and I cant wait to come back and try different flavors. read more

Cool experience to see how the ice cream is made but it took awhile and luckily I was the only one there but it would probably be a long wait if there was a line. The ice cream was ok - didn't taste too creamy; it was more icy. A cool idea but probably not somewhere I would frequent. read more

Sub Zero Nitrogen Ice Cream - The ice cream-making process - Desserts Near Me - Nashua, New Hampshire

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Nice clean restaurant and very friendly and helpful staff! Ice cream was yummy but we may not return due to how expensive it was. Great ice cream but the problem is comparatively it's so much more $$$ than all the other local places that it's just more economical for myself to go to the local ice cream stands that are charging much less. I do hope the best for this business! read more

Came here on a whim, and wasn't too disappointed with the ice cream itself. However the customer service and lack of staff was disappointing. Upon walking in, there were a couple people in front of me, but the line moved quickly. Once it was my turn, the employee just stared at me. I told her I was picking up (and the name) and she still stared at me. Then, she stated she could not find my order. Upon showing her my order confirmation, she was like OH okay! I think staff needs more training since they shouldn't assume every order is UberEats or food delivery. Once it was finally ready, part of the ice cream was not placed in the cup enough. I sadly watched part of it slowly fall onto the counter. This was followed by an, "oh......" "I can make you a little more if you'd like." I just thought this was odd. Maybe the staff needs more training on professionalism and knowledge on the store. I didn't leave upset, it was just a weird situation. Anyhow, the ice cream wasn't bad and I would probably try it again. read more

Nice place, nice staff. I give it 3 stars except when ordering a soy base, it is very inconsistent. There's a guy with long hair who makes the soy ice cream as close to the texture ice cream should have each time with the marshmallow sauce and he says it comes standard with the ice cream, but when I mention it to other employees, they seem confused, charge me for the marshmallow and the icecream is still slush. I ordered over the phone today a cherry flavor with extra cherry mix ins. He asked me to clarify at least three times and i said exactly "cherry flavor with extra cherry mix ins". When my sister brought it home to me, it was slush and there were no cherries. Still ate it because ain't no way I'm driving all the way to the shop and wait in a huge line of people to just to get it fixed. The other bases seem fine and no disrespect intended, I think the store shouldn't offer the soy base unless the employees are all on the same page and there's a set method to making it, otherwise you're paying for disappointment 80% of the time. I probably will come back but only order if I see that one employee there. Definitely do give the place a try. Again, it's a nice place, the employees are nice, it looks very sanitary there (except for the one time the soy was expired and slurped out and back in the carton like silly putty, that was very off-putting ). read more

Make your own ice cream adventure!!!! Remind me of the trend at Asia but more sloppy presentation as you can see it's just a blob of ice cream. But it's taste so good! Love it! read more

Sub Zero Nitrogen Ice Cream - Desserts Near Me - Nashua, New Hampshire

It's amazing but I think it was the owner and she came up too my sister and said in a rude way said this place is a mess and she should clean it and my mom said yes we will clean it and she said tho other day when she came here she said somebody wiped the place and she cleaned it we ended leaving bc of the service we did pick up the games and the crayons idk if it was a rude way but we didn't like it . I am so sorry if the owner is reading this but I just thought that this was very mean my sister is just 4 so plz don't do that read more

Great ice cream and great custard!!!! The frozen lemonade was amazing. The owner Rita is the best.

The kids and I go to Sub Zero regularly. The kids have a blast selecting the ingredients and then watch the ice cream being made right before their eyes. Everyone should try this place. The ice cream is smooth and delicious! read more

Awesome concept. The dark chocolate is vegan, so is the peanut butter flavor and the marshmallow flavor surprisingly. Soy milk and cashew milk options! read more

We were so happy to find Sub Zero! As a family who can't have dairy, going out for treats is very rare. I was so surprised to see they had almost 40 different vegan flavors of ice cream available!!! You can choose either a soy or cashew base. The owner was there and was so kind and welcoming to our two small daughters. We will definitely be back frequently! read more

My 6 year old loves this place, but they are pricey. I paid $12.35 for a small "unicorn poop" ice cream with cone.

Went to the new location in worcester public market, pretty over priced just to watch someone freeze ice cream, glad i went though so i know not to go back read more

Overall I had a really good experience. The lady helped talk me through the entire process and I got to watch her make my ice cream. Was really cool seeing the nitrogen process and I was actually pretty quick. This is probably helpful because they actually make each order fresh so you can see the entire process happen. It was super cool! read more

Sub Zero Nitrogen Ice Cream - This place was unique! Reviews said they were on shark tank. I wanted to try it for something different. Impressed!!! - Desserts Near Me - Nashua, New Hampshire

Sub Zero is truly one of a kind. Amazing experience to see the ice cream made right before your eyes using liquid nitrogen to freeze it immediately. Not only is it a great experience but the ice cream is delicious and very creamy. Since it is made to order, they can accommodate any food allergy and even lactose intolerance. Give them a try, you will be happy you did! read more