We ordered a medium peanut butter signature cup and a large cookie cake batter cup. We received a medium and a large cup each, but the large was not even half way full. We paid $8.00 for the medium and $9.00 for the LARGE. Way too expensive and to make it even worse they don't even honor the portion you order. read more

Sub Zero Nitrogen Ice Cream - One is a medium and one is a large. Both with two scoops. Look exactly the same. $9.00 for the large! - Ice Cream & Frozen Yogurt Near Me - Atlanta, Georgia

Expect to be treated poorly. I had the worst experience ever with the employees at this location. Their customer service was horrible the employees were very rude. I simply wanted to get more information on what toppings went on the crepe & the young male employee's were very rude. Unfortunately, I did not catch the two young males that were working the shift but I was not satisfied that my party of 12 decided to leave and go elsewhere. read more

Just kinda ok. The nitrogen ice cream or dragon fly dry ice tasted like stale trix cereal. Only thing that makes it 3 vs 2 stars is that 2 small servings only cost 7 bucks . And good service maybe the actual ice cream is good !! read more

Sub Zero Nitrogen Ice Cream - Ice Cream & Frozen Yogurt Near Me - Atlanta, Georgia

This place was pretty awesome. Elizabeth was nice and explained how to build a great treat. The nitrogen was a cool experience. The ice cream tasted great. read more

It was alright a little too expensive. I got this in Florida for about 4 bucks paid 20 dollars

I like Sub zero, a quick place to have an icecream with kids and it is really cool to watch using liquid nitrogen to make the ice cream. Must try!! Their chocolate ice cream is my favorite. They have macaroons if you are a fan. read more

Awesome Place! Best ice cream in Atlanta! I love chocolate conduction with extra brownie!!! Manager (Sania) is super nice & hot:)

The screen said a small was $4.99 and the lady charged me $5.79. When I asked her about it, she said that was the new price and that she hadn't changed the sign. No offer to charge me the advertised price. Ridiculous! Horrible customer service and the small was teeny tiny. What a rip off. In response to your reply: I ordered 2 smalls, so it was $1.60 more and that's not the point. The point is if something is listed at a certain price it should be that price. Any other business owner would have at least offered to refund the money or apologize for the mistake. read more

This place is amazing it kinda reminded me of Dippin Dots just not in the shape of balls. I think it was the texture. Very satisfying and delicious. They have a wide variety of things you can do with flavors and people with food restrictions. The only bad this was the price. Over priced. read more

Pretty good ice cream! I was really intrigued by this process bc I had never had it and it was actually really good! Things picked up a little bit around 9 o'clock so I'd definitely get there earlier rather than later read more

I had the pleasure of meeting Sana and visiting the Sub-Zero location on Roswell Road. Everything was beautiful. Sana was extremely helpful and informed me of all the options. This was obviously my first time. I was a little overwhelmed because they cater to EVERYONE! They have so many flavors. I'm a vegan so sometimes the options are limited. I was happy with everything; service and the ice cream. Thank you Sana for the warm welcome and the amazing service. read more

Really good ice cream ! I recommend everyone come try it Sania was very helpful and polite . Best ice cream in sandy springs ! read more

Great service!! It was my father and my first time trying nitrogen ice cream and they took the time to explain their process. Great for family and kids. read more

No wonder they have a bad review. Ordered mango smoothie and bubble gum ice cream, first, the women that took the order has attitude and she does not know what shes doing obviously. Still the same lady that making the smoothie, she put the spatula in the sink and took it back out to scoop the smoothie. Told the cashier about it and she gave me another attitude. She was about to make a new one n walked with attitude to the back door, i took off since who knows if she gonna spit on it? read more

Not only is the ice cream great, but the service is very friendly and the experience is good fun! It's always nice to see little kids playing with the vapor off of the ice cream! All of the ice cream is safe to eat, as the liquid nitrogen evaporated completely when it is served, so there is no need to worry about flash-freezing your tongue! Definitely worth a stop read more

ICE CREAM IS SOOOOOOOO GOOD! * Big shoutout to Nicko. Super cool guy, real deal expert on the process. read more

Everyone was very nice! The crew didn't hesitate to give us exactly what we wanted. Plus the ice cream was delicious! Definitely would recommend this place read more

I got the dragons breath it was cool but not that cool, just smokey cereal balls. I'd recommend if you're wanting to try something new though and in the area. read more

I was very disappointed in the customer service here, the Yelp website says this place is open til 11:30 and when we walked in at 10:30 they rudely shoved us out of the door and said they were closed. I'm from out of town and won't come back again. read more

ABSOLUTELY LOVE THEM.! tried it for the first time with my daughter this weekend and we both loved it. They have almond cream to accommodate both of our dairy needs which is amazing and rare to find so A++++++ in my book will definitely be going back sooon.! read more

Stopped by later at night. Staff was helpful. I got banana flavor which tastes like fake, unsweetened syrup. Added my toppings. Maybe I did it wrong but it tasted like an unsweetened berry frozen smoothie. Really not great, especially for the price. Not a lot of flavor... staff was friendly. Wouldn't go back. read more

The ice cream isn't bad, just overpriced, but the service was sub-par. We walked in at 10:05 and were greeted by two employees who rolled their eyes and looked at each other. (They "close" at 10:30) We ordered ice creams that came with a waffle cone, but they were put in normal cups. I asked if they came with waffle cups, and she said "yes, do you want one?" Well, that's part of why I ordered it and why it costs an extra dollar. As they were wrapping up our order at about 10:10, another customer walked in and they told him they were closed, then two more customers after that. No way as a store owner I would have my employees turning down customers during store hours! read more

Superb ice cream! No comparison to Sweet Charlie's. THIS IS CUSTARD. Fresh and creamy. Expensive? Yes. But your ice cream is hand made while you wait. We will be back! $15 for 2 - I had Creme bruele, hubs had peanut butter chocolate, #s 3 & 4 read more

The ice cream tasted fine, but it was seriously overpriced. If you have $20 plus tip to waste on ice cream for two, then go for it.

Only giving two stars because the first time we went it was a good experience. Our second visit, however, was very unpleasant. Our orders were made incorrectly even after repeating ourselves multiple times. They were in no rush, the people behind us got their order before they started mixing ours together. The concept is cool, but if I'm going to pay $15 for two small ice creams the service better match up. read more

This was a new experience for me. My friends and I went after dining at Iron Age across the street. It was fun to watch them make ice cream right in front of you. It was a little busy so staff lacked slightly in mannerism but ice cream was pretty good. I feel like it was a little overpriced but overall, it was a decent experience. I would give 4 stars but 3 for the service. read more

Not worth the money .. store bought taste the same. Poor quality the experience was not good .. no orde

Eaten here a few times before, ice cream is overpriced but decent. But tonight 2-14-2021 the internet says they close at 12:30, their sign says they close at 12:30 but when I walked in at 11:30 I was told they were done taking orders! Happy Valentine's Day currently at Kroger getting a much better deal on ice cream read more

This place is HORRIBLE. Zero customer service and not nearly as good as other ice cream places in the same category.

Got my little bookies some Italian ice and strawberries and she's smiling from ear to ear. Pretty cool how u can see them make it right in front of you. read more

Horrible place, nasty, the personnel is very unfriendly and unhelpful, we asked for non dairy option and the coconut milk was spoiled, then we went for the almond milk. The flavors were so bad, artificial, you can't even tell which one supposed to be the vanilla and which one the raspberry- no color, no taste, no shape to the "ice cream" whatsoever. Very, very disappointed. We took a lick of the two horrible, artificially flavored ice steams and throw them away immediately. I do not recommend this place nor I'll go there again. read more

No gloves or masks, they touch the money then touch the food product with bare hands. The employees wearing masks were not even wearing them right. Good ice cream but not returning due to lack of concern for their customers. read more

My first time I have ever seen this place it was packed, so when I was in the area and decided to go. There were 2 lovely lady's working on a huge order but, they still gave me the customer service I needed. Sonya, made me feel right at home as if I was a regular customer. The flavor of the ice cream was magnificent. read more

This place seems cool from the look of it but the ice cream tastes terrible, plus it's overpriced and the liquid nitrogen is gimmicky. I would recommend this if you're easily sold on things and/or do crossfit. read more

I got the chocolate brownie with Oreos and Reeces chunks. It tasted like a really overpriced frosty. I sat outside and the immediate outdoor area smelled like garbage. read more

So disappointed. My family and I have been loyal customers for over a year now since this was our favorite milkshake spot. After tonight, we won't be coming back. Husband and I drove over 30 minutes to get our regular weekly shakes. We had already waited a few minutes to let the couple ahead of us order. When it was our turn, we told the woman in the glasses we would like two milkshakes. She says they are not doing any milkshakes because of an "employee shortage". There were more employees behind the bar than customers when she said this so clearly that's a lie. She would not accommodate us whatsoever so we forced to leave. Really sad to drive over an hour round trip empty handed especially for items that are on the menu. For anyone visiting, I advise you call ahead to see if the employees feel like making the items they serve in case they're feeling lazy and don't feel like doing the job they are hired to do. read more

The texture of the ice cream is definitely some of the best I have ever had. I got the strawberry sigma and I will definitely be back to try the rest of the menu! read more

The nitrogen is a gimmick that is fun for kids. The taste was watery and the flavor barely decreeable. Toppings were few and tasted like a cheap off-brand. I won't be wasting any calories here. read more

Great ice cream BUT they are not practicing proper social distancing during COVID. The employees do not wear masks while making food or speaking to customers, and they were letting an excessive number of people in the store. read more

I ordered "dragon breath" which turned out to frozen cheese puffs that tasted like they were taken out of a freezer and have been in there for two years. I was beyond disgusted with this and returned my order of old cheese puffs. So not worth my 6 dollars and 35 cents!!!!!!!! Xoxo gossip girl read more