I've never had such frustrating experiences as I have had with this stockton office and maybe it goes into their corporate office. That caused some of the problems. I hope my review will help others so they don't have to deal with what I did.
I do have a review somewhere in here back in February or March of this year. That can be read regarding the delays. I had in getting my root canal.
More recently, I began having severe pain and believed to have had a crack in another tooth. I got an appointment quickly and they did x. Rays of one tooth. They could not see a crack. It could have been very fine, but they said they recommended with the pain. I was having to do another root canal. No problem, they said. However, that it would take up to 6 weeks to get approval. I did not find this acceptable. So a couple weeks after the appointment, I called denti-cal office. They said that the dental office sent an a approval request on the same date as my appointment. However, it could not be approved because like my previous route canal appointment, they failed to send in images of the x ray and other pertinent information. I called the suave dental office explained the situation and they said that they never got any request from the denti-cal office... They tried to say this last time. And I tend to believe that they just were disorganized as I had received a confirmation number from the denti-cal office that's stated everything was received. On the other end, at suave dental.
I once again kept calling the swab. Dental office, they sent messages. And then finally, I got a manager to call me back. I explained to her that it had been way too long, and they had failed to send in the appropriate information needed to get the authorization approved. She tried to give me some excuse that. Everything was in their billing department, and they had to wait because their billing department was behind, which made no sense at all.
So I called back the denti-cal approval office and they were very helpful. And just referred me to another dentist office. And then actually took the time to call the other dentist. And make an appointment for me, which I did not expect, And I thought that was going the extra mile on there, end
Also, if anyone reads this review to the end, I can also give you good news that this suave office and the staff we're found guilty of lying in stating they provided a teeth cleaning for me and then accepting payment from denti-cal. I just got confirmation today that they are pursuing a higher level of investigation into the office and the dentists that work there. As they never replied to any of the multiple requests that denti-cal sent to get proof that they actually did. The teeth cleaning.
BEWARE, find another dentist office. If you can, or if you have problems similar to what i've explained, then, do not hesitate to report them. They need to get their act together read more