Hello dear readers, I was denied service, embarrassed, treated inhumane and denied my dignity. I was accompanied by my significant other who witnessed the maltreatment and she was abhorred.
Mr Kevin Pham DDS was rude as was his front desk staff while his demeanor was one of condescension and spiteful dispassionate impunity.
I arrived early for my appointment and was told that I needed my photo ID for verification purposes which I brought. However, the first thing I was told upon arrival was that I needed my insurance card or I would not be seen. No pleasantries at all. Mind you, I was told my insurance was verified and I have coverage both over the phone and at the office. I have not received my insurance ID yet but I am fully covered. I made the appointment over the phone and the person I spoke with said, "bring your photo ID", and I stated no problem as the worker had already checked my coverage and verified benefits. I reported at that time that my bridge had fallen out and I have a toothache.
Upon arrival I presented my ID and was told that I could not be seen without my insurance card. No paperwork was given and I was told that she could see that I have coverage but I needed my card very rudely and condescending. I mentioned that she was being inhumane and not showing me very good customer service. She raised her voice as if I had spoken profanity and Mr Pham appears and ask me what my problem was with even more attitude than his assistant.
Mind you again, I was in pain and suffering extremely with tooth discomfort.
He proceeded to tell me that they offer the best care and I needed my card or I could not be seen, end of story. I replied that I have my State's photo identification as requested during my appointment phone call. He let me know that was not good enough under no uncertain terms.
I should also mention that he had previously treated my minor son and if I ever needed to be seen for treatment to come to him, which I did. He then spun on his heels and walked away with a disgusted look on his face. Never once did I get asked about my pain and suffering by either himself or his staff.
I left and went home to retrieve my insurance paperwork which I was told that I did not need while making the appointment, costing me time and money in wasted fuel. Upon return, staff told me that my paperwork was acceptable proof of coverage.
Here's the kicker!
I was then told that the DDS would not see me because he was not comfortable, but he never once asked me for information regarding my discomfort, pain, and suffering.
He took an oath to do no harm but yet his behavior, lack of professionalism, and absent leadership skills harmed me greatly. He sent a lackey up to support his front desk staff to inform me of this decision.
He couldn't even look me in the eye.
Cowardice was on full display by front office staff as well as back office staff, and I let them know that I would be reporting them to the state licensing board based upon the treatment or lack thereof that I had received.
I am would be giving this dental office zero stars but that's not an option, also I would not recommend their office to anyone. Carpe Diem...
I hope this helps you make your decision when choosing a professional health care provider.
P.S. the office looked beautiful, but we all know you can put lipstick on a pig, but it's still a pig with pretty lips.
Thank you for your time... read more