My husband and I were referred by a coworker who has been going to the practice for a very long time. I believe she sees the owner. She urged us to get who she sees. We didn't get her dentist but the dentist we saw was very attentive and friendly. I did let her know how terrified I am of dentists due to a bad apple as a child.
Your first appointment is a consult and X-rays. I wanted a cleaning as I normally do them 3 times a year but had been without a dentist since moving from my home state in 2018. The lady getting the x rays could tell their x ray mouth piece was far to large for my mouth. I repeatedly said I can't open my mouth any wider, it's painful, that's not going to work, etc. She even went to someone behind the wall and told them it wasn't working because my mouth was small like a child's. They told her to continue. She finally said I can't do all of them and the dentist came in and said, what you have is good. That's when I found out I wasn't going to get cleaned. Would I have known, I would have never went through the x rays.
I "scheduled", I use the term lightly, because they didn't listen to what I said. I will walk out and leave, not come back if I get a bad feeling with a dental office. I had already been tortured with the x rays. My trust was minimal afterwards. Solutions, get smaller equipment, go get a kids mouth piece that wouldn't hurt me or refer me.
I didn't have this problem in OK with any of my previous dentists.
I had bruising come up on my jaw line, one then a second, then both sides. My husband ask me what in the world then we both realized, the x ray mouth piece. My jaw was dislocated for 2 days until I did a trigger point release and put it back in. It's incredibly painful to do. My dentist back home would do it if needed and always check before I left.
Then my husband forgot his FSA card so he paid with our regular bank debit. I figured no big deal, credit that card back and pay with the FSA. It was a big deal, my husband was so frustrated after talking Lisa at the front desk that he gave up. I called, talked to the Lisa, was told a lady in billing would call me the next day. They have a new system, blah blah. The next day, that billing person called out sick according to the front desk person when I called. I cancelled my cleaning at that point until this could be resolved. It was resolved the following week and charges reversed and the FSA charged.
I did not make another appointment for my cleaning. In part to the experience described above on my visit. Not cleaning me at that visit when they knew I'm a runner if I'm not comfortable. Bruising me and just continuing to force the x ray mouth piece in place. They generally use the cavitron which I don't tolerate and need what I guess is old school cleaning?. These aren't questions you can get answered up front on the phone. If I had known, I would have never went but now my insurance has paid for x rays, half done at best, and going to another dentist, will want their own x rays. Guess I will continue without dental care in the Golden State. read more
