I was in urgent need of a double root canal on two upper rear teeth. My dentist sent me to a…read more"specialist" to get these two root canals. They made an appointment for me on Thursday (12/23/22). Their office called me on Tuesday and told me "they had a cancelation" for Wednesday morning and "since I was in a lot of pain" they wanted to move my appoint up one day. I accepted. Once I arrive on Wednesday morning, filled out all the forms and got an Xray, they then let me know they only had a time to do ONE of my root canals, not BOTH as previously scheduled. They told me I would have to come back AFTER January 3rd for the second one! I told them no, I would rather go back to my Thursday afternoon appointment and get BOTH root canals done as previously scheduled. They refused. As I left without ANY work being done, they gave me an invoice for $437!! These guys are crooks and liars. STAY AWAY and deal with an honorable operation, not these guys!

Saying WOW is an understatement! This place is beautiful. The staff is amazing in every way, the…read moreplace it's self is super clean and not to mention they have a "toy box" total bonus!! We came here for my husband to get a root canal done, they greeted us nicely and answered all of our questions before they took my husband to start treatment. While we waited the front desk ladies were super friendly with our 4 year old daughter and even offered for her to look into their toy box! She loved it. To top it off our daughter wanted to check on her daddy a few times and each time everyone was super supportive and sweet! Overall the best, most friendly and professional dentist office we ever visited! Definitely recommending them to everyone!

I've never had a more jarring physical encounter while conscious. What happened yesterday was a…read moreshock and deeply disappointing, and it is not his office staff to blame. Dr Suzuki needs to take responsibility for discussing sedation options with extraction patients well before they make it to his chair. I drove a long way to have a molar extraction done and left knowing that I am not viewed as an individual with individual needs. In the first stages of having a fixed bridge created, I was expected to be awake for a molar extraction that turned out not only to be loud but also difficult; three roots had calcified to the bone, and they were pried back and forth, back and forth out of my head. I heard Every. Awful. Cracking sound and felt wave after wave of nausea from the intense pressure across my upper jaw. There was zero conversation about nitrous oxide prior to his just getting 'er done via local numbing -- only a curt ultimatum: I could drive all the way back to Berkeley and return another day if I wanted anaesthesia, or I could lay back and take it. He didn't hesitate to tell me the post-mauling details afterward while I sat there stunned. Why would I want to hear the gory details after I'd expected to have them mercifully blunted by lack of consciousness? No. This is not the 1800s.

The staff and location is fabulous , everyone is always friendly and knowledgeable. I love the way…read morethey take time to explain anything and everything to you and breaking down costs and procedures.

Anxiety gone! Herself and her staff are worried about my comfort above all else. She is gentle…read moreand compassionate. Best experience with a dentist ever,

I was so happy to have found Dr. Susana Ung. She is gentle and very professional. I had struggled…read morewith anxiety all my life and the fear I had to dentists prevented me from going on a regular base. This 5 star review is only because Dr. Ung is amazing. Carolina and Monse, the assistants who assisted her on my treatments, are amazing. Her Hygienist is a great guy that chats with you and makes you feel welcome and comfortable. As for the front desk crew, my experience was negative and full of lies. For my first visit on May 12th, 2021 Dr. Ung knew my fear and anxiety and prescribed me a medication to help me be calm. Even do her front desk lady, not Jessica but the other one, said she had sent the prescription to Target, it was not available. I got there super anxious and worried but Dr. Ung and Monse were amazing! Of course I was able to get the medication after my appointment when it was finally sent to target pharmacy. De.Ung, Carolina, Monse and the hygienist are super professional and I personally would love to continue my and my family's treatment there. Unfortunately my negative experience with the front office lady is just too much. I never got a response on what my two insurance coverage would be, what my copayment were going to be ahead of time because, she always claims she had not received a response from the insurance. Not even for my youngest son fillings we got the co-pay amount ahead of time.. aren't dentist offices supposed to give you some information or an estimate right there on your first 2 visits? I mean, what if I don't have the $ to pay for a filling.. just because I have signed documents stating I'm responsible for any financial portion my insurance won't cover, it doesn't mean I have to go in blindly without knowing if I will be able to afford the procedure! Same thing happened when one of my sons needed the pre-authorization for his braces..I had to call my insurance and get them the documents they needed because this lady had not submitted things according... it seemed she had no interest in getting a patient the braces he needed! In my case, I'm still waiting for the actual numbers. I only got estimates from her... and that was on my last visit when I couldn't get my tooth prepped for a crown..since I had no idea what the insurance would cover and what my cost would be..she came in with an estimate of cost after having weeks to request and submit what the insurance needed, I still had nothing. After months, she still "couldn't" obtain a response from my insurance. Funny thing is, that while at the office on my last visit, while waiting for my you youngest son, I called the insurance, they told me they were missing several documents, they had pending claims due to lack of documentation and gave me a list of documents needed. I gave the list to this lady and almost two weeks later, I still have no response and no information. They claim they are short staff..but to me and based on my experience, this is just someone who cannot get the job done on a timely manner. Is unfortunate that I had finally found a great dentist with whom I felt comfortable and who I trusted and now my family and I, have to stop being her patients due to the lack of professionalism and dedication of one person. I'll attach pictures of text messages exchanged so that ppl can see, how their response changed and how urgent things seemed once I told them I was going to reach out to Dr. Ung. Sorry. But this is my awful experience with someone at your office. I know this does not reflect in any way your professionalism and amazing skill with your patients. Thank you, Dr. Susana for making me feel at ease every time you were working on my teeth and I'm sorry but you need to know before you loose more patients.

I have been coming to this office since about 2018, after I had bad experiences at two previous…read moredental offices. They are simply amazing for so many reasons. The dentists, the assistants, the office staff. This office does not see dollar signs, they see a person. I will continue coming here as long as they accept my insurance.

I came here for a extraction of my 2 right wisdom tooth ., the first step is get the anesthesia…read morethat is when i first think am on the wrong spot because the doctor almost put the anesthesia on the left side when is not wisdom tooth anymore i immediately tell him that is the wrong side., he proceeded to do the anesthesia now on the correct side., I wait about 1:30 min before he proceed to the extraction and he started on the upper side after he take a tooth and leave a piece a root tip he quit the extraction and simple tell me is going to make a referral to a dentist specialist., why is have to be this way and not just simple said I can't not do that., now I make my own appointment with the best dentist specialist and pay by myself because they don't take the insurance and that is not all I have to wait 2 days with this pain., is this enough to get a lawyer and fight for this negligence.

Came here for some crowns and the care I received was awesome! Everyone I met in the office from…read morefront staff to the dentist themselves were all so kind and patient. Definitely recommend!

I had the best teeth cleaning here! My dental hygienist was amazing. I left feeling more educated…read moreon how to take care of my teeth. Plus. Dr Peterson is a great doctor. Very funny and made me feel comfortable. The vibes from all the staff made me feel like they were all a family as well as coworkers. Take care of your teeth. Go here.

Works well with patients that have a busy schedule. Open on saturdays which is important for me…read more He's friendly, gentle, and focused on his patients. Nobody loves to go to the dentist, but I've never had a bad experience with Dr. Ghozlan.

Started from the beginning I got a root canal, they had alot of trouble trying to get it through my…read moremedical. Trying to get me to get my wisdom teeth out that medical dont wanna cover anything cause I still have them. Witch there not a problem at all. Never been with any other dentist ever. I finally got the root canal, ended up getting a bad infection had to go to er cause no one at there office would help with the pain I was in and the weird taste that was in my mouth. Ended up I had a infection and needed meds. But he said nothing was wrong. Fast forward to last Friday the 13th, I made a appt letting them know the tooth they fixed broke. And was cutting my cheek. I come in, it started with that I put on my papers from when I 1st came in I was pregnant witch i didn't. It was initialed too. Not my initials tho I said that. She said idk. I said I do I didn't cross that out who did?? She said just sign it. I said ok. Than I go back, I sit there gonna do a cleaning I said wait what. I said I didn't call for a cleaning. I didn't call to have you guys clean my teeth, my tooth broke. Then one you fixed. What can we do. He says medical won't cover, I said yes. He gets rude like im 5, says to the girl shes not listening shes dumb. Explain. She says you had a consult its 650, to fix or do you want it pulled. I was like wait 650 you can send to my insurance again. She says no they won't except your gonna pay. I said no, im not. I'll decide. To today.... I call medical find out 1, they never paid for tooth #31 root canal. And never sent for crown. So asking for me to pay in full for it all is wrong. And I won't be doing so at all. They want my wisdom teeth pulled for what reason? She said they never put in a request. Medical advised me to go somewhere else and to not go back. Medical pays for alot be careful guys. If your being asked to pay out of pocket call medical dont just pay.

Very warm, professional, and thorough. The staff are welcoming and they rest everyone with courtesy…read moreand respect. They are really good in helping the patient experience be a positive experience. Dr Nash is top notch. He explained what to expect in my upcoming procedure and made me feel comfortable with proceeding with the RCT. His bedside manner is unmatched. Highly recommended. Although it's almost 3 weeks out, I'm actually more comfortable with proceeding with it than I was before. Like everyone who has had a not so favorable experience with the dentist, I was initially extremely hesitant and fearful. But Dr Nash changed that. Yes, he's just that good. God bless them all.

I came to Dr.Nashs office after few hiccups and I feel blessed that I landed here. I cannot say…read morejust one thing about them. They are very empathetic and provide me early appointment. Dr.Nash is an expert and you can trust me on that. Feeling blessed.

I did indeed move the rest of the family over to this office. They are so wonderful. They work with…read moreyou and your insurance and make sure you use it effectively. Dr. Bal and her team are so helpful and want you to get the most for the money while also getting the care you need and deserve.

It's always an excellent experience, very professional. Staff is polite, courteous, and efficient…read more Doctor Bal is simply outstanding!

My girlfriend came in for a consult and exam for a roof canal after suffering tooth pain for almost…read more6 months. We asked when the soonest we could get treatment was and were immediately penciled in for an emergency root canal. The staff were friendly and welcoming, and Dr. Le is phenomenal! Full marks for bedside manner, speed, and skill. He came in with an air of confidence, and his performance backed it 100%. After the procedure I had a few questions for the doctor but the nurses were knowledgeable enough to answer all my queries. Great doctor, fantastic staff. 10/10. We have another visit scheduled, and I hope to never need to see them again, but I refuse to go elsewhere after what I saw today.

Worst patient service I've ever experienced in my 59 years. Had surgery scheduled for over 2 months…read morefor Friday the 31st of July. They decide to call me the Friday before at 3:30 while I was at work to tell me the doctor will not be in and asked me to come in on Monday the 27th. I get off work and call them back and they are closed. This office charges you for canceling appointments. So, I'm going to charge them for my time at the same pay rate I'm paid for my job. Absolutely ridiculous!!!

Dr. Sweeney & his staff are professional & delightful. Appts are easily made & always timely…read morehonored. Dr. Sweeney & his hygienists employ state of the art techniques. I hate going to the dentist & am a terrible patient, but Dr. Sweeney's calm, quiet & reassuring demeanor puts me at ease. I've had dental work completed -- that I literally put off for years -- with no pain or discomfort. I can't recommend Dr. Sweeney highly enough.

Today, I received a telephone call from Dr. Sweeney's assistant, who was responding to my earlier…read moree-mail to the dental office about acceptance of my Humana Dental coverage. The pleasant young woman told me that the doctor did not accept my insurance. Dr. S is not alone in his not honoring retiree dental insurance that reimburses less than what he and other dentists expect, but which those on Medicare can only afford. I would advise any potential patients of this dentist to ascertain insurance coverage acceptance before scheduling an appointment.